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*** Only open to US citizens or candidates with the right to live and work in the USA, unfortunately no visa support is provided***
We are searching for an experienced East African travel expert to be the main point of contact for our clients prospective guests, handling all communications from the initial enquiry, advising and consulting, to finding the best itinerary for the guest’s needs.
OVERVIEW:
This will follow through the sales process as well as pre-travel, during-travel, and post-travel service. Working closely with the Sales Ops Consultants who handle availability, confirmations, and other processing tasks, as well as the Guest Service team who offer concierge service pre-trip and support with any guest problems in-trip. This is a demanding role with high expectations on service, turnaround times, quality of consultation, and communications both with guests and internally with colleagues.
REQUIREMENTS AND QUALIFICATIONS
- Experience in, and knowledge of, East Africa safari required.
- Experience in a retail sales role for an African inbound operator – at least 5 years of experience.
- Skilled in designing detailed and individualized quotes for itinerary requests.
- Excellent sales & customer service skills and the ability to close a sale and upsell.
- Excellent communication skills (written & telephone), a service delivery mindset, and a strong customer service focus.
- Target-orientated, and experienced in delivering results in a performance-oriented and fast-paced sales environment.
- Strong administration and organizational skills with great attention to detail with a desire for continuous improvement.
- Excellent time management skills with the ability to multi-task and prioritize tasks.
- Proactive mindset and can-do attitude.
- Experience in handling difficult situations (e.g. complaints, last-minute requests, changes whilst travelling).
- Experience in and willingness to handle issues outside of office hours, when required.
- Self-starter & the ability to work independently as well as within a broader team setup.
- Energetic and eager to learn.
- Knowledge of Business Sales Systems e.g. HubSpot.
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