ASSISTANT FRONT OF HOUSE MANAGER

BRITISH VIRGIN ISLANDS

START DATE: ASAP

Our client, a world‑class luxury resort in the British Virgin Islands, is seeking a dynamic and service‑focused Assistant Front of House Manager to join their leadership team. This role plays a key part in overseeing the daily operations of Guest Services, Concierge, Meet & Greet, Phone Operators, Bellmen, the Kids Club, and the Nature Centre.

The ideal candidate will champion exceptional service standards, motivate and guide frontline teams, and create seamless, intuitive experiences for both homeowners and guests—reflecting the resort’s dedication to refined, high‑touch hospitality.

REQUIREMENTS:

• Proficient in working with PMS system OPERA or OPERA Cloud
• Proven experience in training and developing team members, with the ability to inspire and lead diverse teams.
• Highly organized with the ability to multitask, prioritize, and work under pressure while maintaining a calm and professional demeanor.
• Strong communication and interpersonal skills, with the ability to manage relationships with high-net-worth individuals and homeowners.
• Self-motivated, proactive, and detail-oriented with a strong focus on exceeding guest expectations.
• Hospitality degree preferred or equivalent experience
• Minimum of 1-2 years of experience as Assistant Front Office Manager or Assistant Front of House Manager in a luxury setting.
• Minimum of 3 years of work experience in a 5-star luxury property, with prior experience in leading multiple guest service departments.
• A valid driver’s license is required.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!