GRAPHIC DESIGNER (MID-SENIOR)

CAPE TOWN

START DATE: ASAP

***Only South African Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client, a luxury East Africa safari business, is searching for a strategic and execution-driven Mid–Senior Designer / Art Director to help lead and evolve their brand across B2B marketing channels and physical product touchpoints (camps, trade shows, events and activations).

This role sits at the intersection of brand, commercial strategy, and operational rollout. It must translate brand strategy into compelling B2B marketing materials while also leading the design

development and rollout of packaging and procurement-related assets across suppliers and production partners. This is a hands-on creative leadership role for someone who can think conceptually, execute

flawlessly, and manage complexity across multiple stakeholders.

RESPONSIBILITIES:

• BRAND LED CREATIVE DESIGN
  • Lead the visual expression of the brand across B2B marketing channels
  • Translate brand strategy into strong visual systems and campaign concepts
  • Ensure consistency and integrity of brand identity across all outputs
  • Evolve visual language while maintaining clarity and cohesion
• B2B MARKETING DESIGN
  • Design high-impact sales and marketing materials including:
  • Pitch decks and investment presentations
  • Brochures, one-pagers, and capability documents
  • Trade marketing and event materials
  • Case studies and thought leadership assets
  • Digital B2B campaigns (LinkedIn, email, landing pages, etc.)
  • Work closely with commercial and marketing teams to align creative outputs with revenue goals
  • Balance aesthetic excellence with clarity, credibility, and business effectiveness
• PACKAGING AND PROCUREMENT DESIGN ROLLOUT
  • Drive innovation and quality across all design touchpoints
  • Lead design development and production rollout of in-camp/ packaging systems
  • Translate brand guidelines into scalable packaging frameworks
  • Create artwork files and production-ready assets for suppliers
  • Collaborate with procurement and operations teams to ensure feasibility, cost efficiency, and quality
  • Review proofs and manage version control across SKUs or product lines
  • Maintain packaging compliance standards
  • Sign off final artwork
• SYSTEM AND DESIGN GOVERNANCE
  • Build scalable design templates and systems for marketing and packaging
  • Develop and maintain brand and packaging guidelines
  • Standardize visual assets for cross-functional use
  • Ensure quality control across external vendors and production partners
• COLLABORATION AND LEADERSHIP
  • Partner with marketing, procurement, operations, and commercial teams for input and approvals
  • Provide mentorship, guidance and regular feedback to junior designers
  • Present creative concepts to leadership and stakeholders confidently
  • Manage multiple projects with strong prioritization and time management

ESSENTIAL REQUIREMENTS:

• 5–8+ years of professional design experience
• Strong portfolio demonstrating:
• Brand system thinking
• B2B / B2C marketing materials
• Packaging design and production experience
• Experience working with printers, packaging suppliers, or production vendors
• High proficiency in Adobe Creative Suite (Illustrator & InDesign essential; Figma preferred)
• Ability to collate and research trends and innovations that could impact design thinking and execution
• Strong understanding of layout, typography, and information hierarchy
• Experience preparing production-ready artwork
• Ability to translate complex information into clear, compelling visuals
• Strong stakeholder management and communication skills

PREFERRED SKILLS:

• Experience in hospitality, travel, tourism, or luxury lifestyle brands preferred. FMCG,

• manufacturing, retail, or supply-chain-driven businesses

• Understanding of procurement workflows and vendor coordination
• Exposure to regulatory packaging requirements
• Motion design or light animation skills
• Experience building brand systems from the ground up

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

HUMAN RESOURCES OFFICER / COORDINATOR

CAPE TOWN, RSA

START DATE: ASAP

***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client, a boutique luxury hotel in Cape Town, is seeking a proactive and people‑focused Human Resources Officer to support the full spectrum of HR operations. This role plays a key part in fostering a positive workplace culture, ensuring smooth HR processes, and supporting leaders in delivering exceptional guest and employee experiences.

RESPONSIBILITIES:

• Support end‑to‑end recruitment, onboarding, and induction processes
• Maintain accurate employee records, contracts, and HR documentation
• Assist with payroll inputs and leave management
• Coordinate training, development, and performance management activities
• Provide day‑to‑day HR support to employees and department heads
• Ensure compliance with labour legislation, hotel policies, and audit standards
• Support employee relations, engagement initiatives, and wellness programmes
• Contribute to HR reporting, analytics, and continuous improvement projects

REQUIREMENTS:

• Employer management system experience
• Diploma or degree in Human Resources or related field
• 2–4 years’ HR generalist experience and payroll, ideally within hospitality or service‑driven environments
• Strong knowledge of labour laws and HR best practices
• Excellent communication, organisation, and interpersonal skills
• High attention to detail, confidentiality, and professionalism
• ⁠Must be able to function independently

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

ENTERTAINMENT ASSISTANT MANAGER

JAMAICA

START DATE: ASAP

*Jamaica-based candidates*

Our client, a premier luxury resort in Jamaica, is seeking a vibrant and driven Entertainment Assistant Manager to join their team.

As Entertainment Assistant Manager, you’ll play a key role in shaping the resort’s atmosphere—supporting the Entertainment Manager in designing, coordinating, and delivering an exciting calendar of entertainment and recreational experiences.

From crafting innovative programming to leading a dynamic team, you’ll help ensure every guest enjoys seamless, high‑energy, and memorable moments throughout their stay. This is a hands‑on, guest‑facing role perfect for someone who thrives on creativity, engagement, and operational excellence.

RESPONSIBILITIES:

• Assist in planning, scheduling, and coordinating daily and special entertainment programs
• including live performances, themed nights, fitness classes, kids’ activities, and holiday events.
• Supervise and support the entertainment team, ensuring high levels of performance, guest interaction, and adherence to safety standards.
• Lead or participate in activities and events as needed, maintaining high guest engagement and energy.
• Work closely with the Entertainment Manager to evaluate guest feedback and continuously improve entertainment offerings.
• Coordinate logistics with performers, vendors, and other departments to ensure seamless event execution.
• Help train and onboard new entertainment staff; foster a positive, creative, and motivated team environment.
• Monitor inventory of entertainment supplies and equipment, and assist with maintenance or replacements as needed.
• Step in for the Entertainment Manager during their absence and ensure continuity of operations.
• Prepare reports on attendance, feedback, and event performance.
• Any other duties assigned.

REQUIREMENTS:

• Degree or diploma in Hospitality, Event Management, Performing Arts or a related field.
• Minimum 3 years of experience in hospitality or entertainment, including at least 1 year in a supervisory or assistant management role.
• Excellent organizational, communication, and leadership skills.
• Enthusiastic and outgoing personality with a passion for guest service and entertainment.
• Flexibility to work evenings, weekends, and holidays as required.
• Proficient in MS Office and familiar with audio-visual equipment and entertainment technology.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

HOUSEKEEPING MANAGER

JAMAICA

START DATE: ASAP

We are searching for a Housekeeping Manager at our client’s luxury Jamaican resort.  The primary goal will be to direct and control all housekeeping operations and the staff of the housekeeping department. The Housekeeping Manager coordinates between housekeeping crews in order to inspect assigned areas and to ensure standards.

RESPONSIBILITIES:

• Administer all housekeeping facilities and ensure secure environments for all guests
• Monitor and ensure response to all client requests and always maintain company standards
• Monitor all sub-activities for departments and maintain records of all expenses and control all costs for the department and recommend ways to increase efficiency
• Design all housekeeping policies and procedures according to required standards and schedule all duties for staff
• Maintain safety and hygiene standards
• Ensure staff evaluations are completed according to company requirements
• Professionally address all disciplinary issues within the department
• Manage and analyze all incoming supplies and ensure compliance to all specifications and prepare all reports to be presented to management.
• Ensure policies, guidelines, rules and regulations of the Hotel are upheld within the department.
• Handle guest complaints and requests as necessary
• Conduct regular audits of the housekeeping procedures and
• Liaise regularly with the maintenance, front office and laundry departments
• Establish the motivational climate in the department
• Ensure staff has the necessary tools to complete their jobs and report any discrepancies to the Rooms Division Manager
• Implement strategies to minimize the department’s cost
• Perform other related duties which may be assigned from time to time.

REQUIREMENTS:

EDUCATION, SPECIALIZED TRAINING AND SKILLS

• BSc or Associate Degree in Business Management/Hospitality and Tourism Management
• Minimum of 4-5 years in a similar capacity in a 5-star all-inclusive hotel
• Training in management and/ supervisory skills
• Must be computer literate.

COMPETENCIES

• Good management skills
• Excellent interpersonal skills
• Excellent communication skills, both verbally and in writing
• Ability to work in a fast-paced, high-energy, and demanding work environment
• Ability to work under pressure
• Good knowledge of the hotel operations or ability to learn quickly
• Team player with an ability to motivate team members
• Dedicated, hard-working, self–motivated, and solution-oriented
• Excellent time management skills; ability to prioritize and coordinate details; ability to multitask and use initiative.
• Ability to work flexible hours and multitask
• Always follow safety guidelines.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

TRIP DESIGNER

US (REMOTE)

START DATE: ASAP

Our client is searching for a highly motivated, mover and shaker people’s person with a deep desire to succeed while greatly appreciating the opportunity to change people’s lives. Sophisticated and refined, well-travelled, with an in-depth experience selling ultra-luxury travel experiences to Africa.  High emotional intelligence, good listener and understanding of the lifestyle of the 0.1%.  A stellar track record, hungry and determined.

REQUIREMENTS:

• Experience selling luxury travel to Southern & East African countries to UHNWI
• Stellar record of growing and exceeding sales target
• Self starter, ready to go
• High energy, extremely driven, happy to hustle and do what it takes
• Strong communication skills written & verbal
• Strong organization & time management skills
• Tech savvy, using Salesforce, Dropbox, Word, Excel and PowerPoint.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

RESIDENT MANAGER

MALDIVES (LIVE-IN, SINGLE ACCOMMODATION)

START DATE: ASAP

Are you a hands‑on, guest‑centric leader with a talent for inspiring teams and creating exceptional moments? Our client is seeking an exceptional Resident Manager to join their ultra‑luxury private island resort in the Maldives. This is a standout opportunity for a dynamic hospitality leader who thrives in refined, high‑touch environments and loves being at the heart of daily operations.

In this role, you’ll oversee and elevate all operational departments—including Front Office, Housekeeping, Golf, Spa, Boutique Retail, and other key guest‑facing areas—ensuring seamless service, impeccable standards, and unforgettable guest experiences. You’ll work closely with a passionate multicultural team, guiding them to deliver the personalised, intuitive service that defines world‑class island hospitality.

RESPONSIBILITIES:

• Strong interpersonal skills and an ability to build rapport with customers and creating “Private moment”.
• Liaising with internal departments to promote facilities and services.
• Resolve problems and maintain communication with all departments to ensure consistency in all services.
• Meet and greet all the in-house guest, arrival & departure daily.
• Overseeing daily guest communications, including message delivery, departure letters etc
• Look for ways to improve better Guest Services and bring the attention of superiors.
• Regular tours in Front of the House and liaise with all concerned departments for guest facilities and special requirements.
• Encourage communication between your team members and other departments.
• Strong interpersonal skills and an ability to build rapport with customers and creating “Private moment”.
• Liaising with internal departments to promote facilities and services.
• Resolve problems and maintain communication with all departments to ensure consistency in all services.
• Meet and greet all the in-house guest, arrival & departure daily.
• Overseeing daily guest communications, including message delivery, departure letters etc
• Look for ways to improve better Guest Services and bring the attention of superiors.
• Regular tours in Front of the House and liaise with all concerned departments for guest facilities and special requirements.
• Encourage communication between your team members and other departments.
• Strong interpersonal skills and an ability to build rapport with customers and creating “Private moment”.
• Liaising with internal departments to promote facilities and services.
• Resolve problems and maintain communication with all departments to ensure consistency in all services.
• Meet and greet all the in-house guest, arrival & departure daily.
• Overseeing daily guest communications, including message delivery, departure letters etc
• Look for ways to improve better Guest Services and bring the attention of superiors.
• Regular tours in Front of the House and liaise with all concerned departments for guest facilities and special requirements.
• Encourage communication between your team members and other departments.

REQUIREMENTS:

• Master's or bachelor's degree in hospitality management.
• Proven career track record in the Luxury Hotel Industry.
• At least 5 years' international experience in luxury hospitality in a similar role or equivalent position is Rooms Division.
• Remote Island based experience very desirable
• Excellent command over written and spoken English
• Other European languages would be very beneficial
• Advanced Microsoft software knowledge
• Advanced selling skills with familiarity in emotional intelligence
• Business Leadership, cross cultural work environments, exposure and critical problem analysis/resolutions skills.
• Capable of adapting to local conditions in remote locations.
• Previous successful expatriation is a must.
• Excellent Communicator.
• Public Speaking and Presentation Skills.
• Strong organisational and managerial skills.
• Proven leadership skills.
• Capable of managing a culturally diverse team

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

EXECUTIVE ASSISTANT MANAGER

CAPE TOWN, RSA

START DATE: ASAP

***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client, a luxury hotel in Cape Town, is seeking an exceptional Executive Assistant Manager (EAM) to serve as the operational right hand to the Managing Director. As second‑in‑command, you will oversee day‑to‑day hotel operations, ensuring the flawless, ultra‑luxury guest experience that defines the property.

You will champion service excellence across all departments, drive operational consistency, and confidently step into full leadership when deputising for the Managing Director. This is a high‑visibility role for a polished hospitality leader who thrives in a fast‑paced, luxury environment.

KEY RESPONSIBILITIES:

• Assist the Managing Director in the strategic planning, direction, and coordination of all hotel operations.
• Oversee daily operations across all departments to ensure consistency in ultra-luxury service delivery.
• Lead, mentor, and develop Heads of Department; conduct performance reviews and succession planning.
• Champion the hotel’s brand standards, ensuring every guest touchpoint reflects the five-star ethos.
• Manage and resolve escalated guest complaints with diplomacy, empathy, and swift resolution.
• Review and analyse operational KPIs, financial performance reports, and guest satisfaction scores.
• Drive revenue-generating initiatives in collaboration with Sales, Revenue, and F&B teams.
• Ensure full compliance with all statutory, health, safety, and licensing requirements.
• Represent the hotel at industry events, VIP functions, and community engagements.
• Oversee budgeting processes and monitor departmental cost controls.
• Foster a culture of continuous improvement, innovation, and genuine hospitality.
• Deputise for the Managing Director in their absence.

KEY QUALIFICATIONS & SKILLS:

• Bachelor’s Degree or Diploma in Hospitality Management or a related field.
• Minimum 8–10 years’ progressive hotel management experience, with at least 3 years at EAM or equivalent.
• Prior experience in a five-star or ultra-luxury property is essential.
• Proven track record of leading large, multi-cultural teams.
• Strong financial acumen with experience in budgeting and P&L management.
• Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
• Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
• Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
• Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a luxury boutique operation — where every guest interaction carries the full weight of the brand and no request is too small to matter.

KEY COMPETENCIES & SKILLS

• Exceptional leadership and people management skills.
• Outstanding verbal and written communication abilities.
• High emotional intelligence and guest-centric mindset.
• Strategic thinker with strong operational problem-solving skills.
• Proficiency in hotel management systems (e.g., Opera, Protel).
• Multilingual ability is an advantage.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

 BUTLER MANAGER

CAPE TOWN, RSA

START DATE: ASAP

***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client, a luxury hotel in Cape Town, is seeking an exceptional Butler Manager to lead its elite butler team. In this high‑touch leadership role, you’ll set the gold standard for personalised, anticipatory, and impeccably discreet service—ensuring every guest enjoys a flawlessly tailored five‑star experience.

You’ll guide a team of skilled butlers who cater to the unique preferences of the hotel’s most discerning clientele, elevating each stay with thoughtful detail, refined service rituals, and world‑class professionalism.

RESPONSIBILITIES:

• Lead and manage the butler team, setting clear service standards aligned with ultra-luxury benchmarks.
• Oversee personalised pre-arrival preparation for all guests, including suite set-up and preference fulfilment.
• Build and maintain detailed guest preference profiles, ensuring continuity and personalisation across stays.
• Train and develop butlers in silver service, etiquette, anticipatory service, and guest psychology.
• Manage the scheduling, rostering, and deployment of the butler team across all suites and VIP rooms.
• Act as personal butler for VVIP and high-profile guests as required.
• Coordinate with Housekeeping, F&B, Concierge, and all departments to fulfil bespoke guest requests.
• Manage the in-room dining experience, ensuring seamless and elegant service.
• Handle all guest feedback relating to butler services, implementing improvements proactively.
• Maintain all butler service equipment, trolleys, silver, and supplies to impeccable standards.
• Conduct regular team briefings, role-plays, and service excellence training sessions.
• Prepare departmental reports, budgets, and supply requisitions.

REQUIREMENTS:

• Formal butler training certification (Guild of Professional English Butlers, Ivor Spencer, or equivalent) preferred.
• Minimum 5 years’ butler experience with at least 2 years in a management or Head Butler role.
• Experience in ultra-luxury hotels, private residences, or superyacht environments.
• Strong knowledge of wine, spirits, dining etiquette, and luxury lifestyle services.
• Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
• Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
• Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
• Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a luxury boutique operation — where every guest interaction carries the full weight of the brand and no request is too small to matter.

Key competencies & skills

• Impeccable personal presentation and refined manners.
• Deep empathy, intuition, and ability to anticipate guest needs.
• Absolute discretion and confidentiality.
• Strong leadership and coaching abilities.
• Calm, poised, and unflappable demeanour.
• Multilingual skills highly advantageous.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

CONCIERGE MANAGER

CAPE TOWN, RSA

START DATE: ASAP

***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client is seeking an exceptional Concierge Manager to lead the concierge team at a premier luxury hotel in Cape Town. In this high‑touch, guest‑facing role, you’ll be the master curator of extraordinary experiences—delivering expert local insight, personalised recommendations, and seamless assistance that anticipates every need.

From securing impossible‑to‑get restaurant reservations to crafting bespoke itineraries and exclusive moments, you’ll elevate each stay beyond expectation and set the benchmark for world‑class hospitality.

RESPONSIBILITIES:

• Lead and manage the concierge team including bell staff and doormen.
• Build and maintain an extensive network of local contacts: restaurants, theatres, tour operators, and exclusive experiences.
• Assist guests with restaurant reservations, sightseeing, transportation, event tickets, and all special requests.
• Develop and maintain an up-to-date concierge resource library of local information and insider knowledge.
• Ensure the hotel entrance, lobby, and concierge desk are always impeccably presented.
• Coordinate VIP arrivals, including airport transfers, personal shopping, and bespoke itinerary planning.
• Train and develop the concierge team on destination knowledge, etiquette, and luxury service standards.
• Manage guest luggage handling procedures and ensure security and accuracy.
• Handle guest queries, complaints, and requests in a warm, knowledgeable, and efficient manner.
• Collaborate with butler and guest services teams for integrated guest experiences.
• Maintain membership and active participation in Les Clefs d’Or or equivalent professional organisations.
• Prepare departmental reports, training plans, and shift schedules.

REQUIREMENTS:

• Diploma or Degree in Hospitality Management or related field.
• Minimum 5 years’ concierge experience, with at least 2 years in a management role.
• Les Clefs d’Or membership or candidacy is highly desirable.
• In-depth knowledge of Cape Town’s luxury dining, entertainment, and travel landscape.
• Valid driver’s licence.
• Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
• Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
• Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
• Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a boutique luxury operation — where every guest interaction carries the full weight of the brand and no request is too small to matter.

Key competencies & skills

• Encyclopaedic knowledge of local and international luxury lifestyle offerings.
• Warm, welcoming, and exceptionally well-mannered.
• Strong organisational and networking abilities.
• Resourceful and solutions-focused.
• Elegant communication style, both verbal and written.
• Multilingual skills are a significant advantage.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!