EXECUTIVE ASSISTANT MANAGER

KENYA (LIVE-IN, SINGLE ACCOMMODATION)

START DATE: ASAP

We are seeking an ambitious, energetic, and guest-obsessed Executive Assistant Manager (EAM) to join the leadership team of one of Kenya's most distinguished luxury resorts. This is an exceptional opportunity for a rising hospitality professional to take full ownership of all front-of-house operations and guest-facing activities in an iconic East African destination.

The EAM will serve as the face of the resort's guest experience — leading with warmth, precision, and a deep commitment to personalised luxury service. Reporting directly to the Resident Manager, this role is ideal for a dynamic individual ready to make their mark on the world stage of luxury hospitality.

RESPONSIBILITIES:

• Champion an unwavering culture of exceptional, personalised guest service across all touchpoints
• Serve as the primary point of contact for VIP guests, ensuring bespoke experiences that exceed expectations
• Oversee all front-of-house departments, including Front Office, Concierge, Guest Relations, and Recreation
• Ensure seamless coordination between Rooms Division and Food & Beverage for an integrated guest journey
• Monitor daily arrivals, departures, and in-house guest activities; personally managing key guest moments
• Lead, inspire, and mentor a diverse team of hospitality professionals across front-of-house departments
• Conduct regular training sessions, briefings, and performance reviews to drive excellence and growth
• Foster a positive, inclusive, and high-performance team culture aligned with the resort's luxury brand values
• Support recruitment, onboarding, and succession planning within guest-facing teams

REQUIREMENTS:

• Degree or diploma in Hospitality Management, Hotel Administration, or a related discipline
• Minimum 5 years of progressive experience in luxury hotels or resorts, with at least 2 years in a supervisory or management role
• Strong operational background in either Rooms Division (Front Office, Housekeeping, Guest Relations) or Food & Beverage management
• Proven experience managing VIP and UHNW guests in a luxury or ultra-luxury environment
• Fluency in both English and German is essential; additional languages are an advantage
• Demonstrated ability to lead, motivate, and develop multicultural teams in a remote or resort setting

• Strong leadership, communication, and interpersonal skills.
• Proven ability to manage budgets, control costs, and drive revenue.
• Excellent problem-solving and decision-making abilities.
• Proficiency in hotel management systems and Microsoft Office Suite.
• Commitment to delivering exceptional guest service

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

E-COMMERCE MANAGER

MALDIVES, ISLAND-BASED

START DATE: ASAP

Our client is currently seeking an E-Commerce Manager to drive online revenue through digital marketing, e-commerce solutions, and website management. This role involves strategizing digital business plans, overseeing content marketing, managing service providers, and supporting departmental budgets. As a cluster role, it requires collaboration with resort teams to optimize digital performance.

DUTIES & RESPONSIBILITIES

• Develop and implement e-commerce strategies to boost online revenue and direct bookings.
• Manage digital advertising, SEO, and website optimization for better user experience and conversions.
• Oversee online distribution channels, including OTAs, GDS, and brand websites, ensuring rate parity.
• Plan and execute performance-based digital marketing campaigns, including PPC and social media ads.
• Monitor and analyze key e-commerce metrics to optimize sales and marketing efforts.
• Enhance reputation management by tracking guest reviews and feedback.
• Collaborate with revenue management, commercial, and IT teams to align digital strategies.
• Manage content creation, social media engagement, and influencer partnerships.
• Train staff, negotiate contracts, and stay updated on industry trends.

• Represent the E-Commerce team in projects, reviews, and stakeholder engagements.

REQUIREMENTS:

• Bachelor’s degree in any discipline with major/minor/ electives in digital advertising/communications/IT.
• Minimum 2 years of experience in e-commerce, digital marketing with a job history in Hotels, Ad agency, Ad tech agency or equivalent.
• Ability to work collaboratively in a fast-paced environment.
• Excellent communication, analytical, and problem-solving skills.

Skills:

• Performance Marketing – Proficient in Google Ads, Meta Ads and paid media optimization
• SEO & Web Analytics
• CRM & Email Marketing
• Social Media Management
• Design and execute multi-channel digital strategies
• Content & Copywriting knowledge
• Booking Engine and website management familiarity

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

RESORT MANAGER

MALDIVES (LIVE IN, SINGLE ACCOMMODATION)

START DATE: ASAP

Are you ready to lead in paradise? Our client, a prestigious luxury resort in the Maldives, is seeking a dynamic and experienced Resort Manager to support the General Manager in delivering world-class guest experiences and operational excellence.

As Resort Manager, you’ll oversee the day-to-day operations, ensuring seamless service, elevated guest satisfaction, and optimal team performance. You’ll also play a key role in driving profitability and maintaining the resort’s exceptional standards.

REQUIREMENTS:

• College degree in Hotel Management & Administration preferred
• Luxury boutique hotel management experience
• Five years previous experience in hotel management or an equivalent combination of education and experience with comparable job knowledge and skills
• Considerable skill in simple mathematical calculations without error. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Considerable skill in applying, developing and linking a Microsoft Excel, Word and Micros Opera program or software of similar nature.
• Considerable skill in dealing fairly and independently with a great number of nationalities among the employees
• Considerable skill to deal fairly and effectively with the local island community.
• Ability to effectively deal with employees and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to read, analyze and interpret written documents; write notices and articles; make effective and persuasive speeches and presentations to a variety of audiences including international Tour Operators; listen and communicate effectively in English, both verbally and in writing.
• Proactively identify both opportunities and challenges and develop effective action plans to address each situation
• A high degree of numerical competency is required, an ability to see trends in numbers, and to analyze these to draw meaningful conclusions in a timely manner.
• Constantly practices opportunities to increase revenue potential by continually reviewing business practices and pushing ideas upwards
• Ability to communicate orally and in writing with supervisors, colleagues and guests regarding any problems or concerns with guest satisfaction
• Ability to read, analyze and process budget procedures and documents, such as daily reports, Profit and Loss Reports, occupancy forecasting, labour review and other projects
• Ability to work a flexible schedule and to be available on call as required
• Ability to maintain a positive, service orientated attitude towards guests and resort staff
• Knowledge of Health and Safety, HACCP, Fire Procedures and training
• Knowledge of the resorts Disaster Management Plan, including Evacuation Procedures
• Ability to lead, motivate and encourage Department Heads and staff
• Possess relevant Health & Safety certificate, Basic Fire Training / Fire Fighting Certificate & First Aid Certificate

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

MANAGING DIRECTOR

BOTSWANA

START DATE: ASAP

Are you a natural leader who can guide and inspire? Do you have a deep love for the wild and a passion for the rich culture of Botswana? If so, this role is for you!

Our client operates at the intersection of luxury hospitality, conservation, and community impact. Their Botswana business is core to the group and operates in a unique market where commercial performance, environmental stewardship, and people leadership must be equally strong. The Managing Director will be responsible for leading the business to its next phase of growth and excellence while remaining deeply aligned with our values and impact pillars.

WHAT MAKES THIS ROLE UNIQUE:

• Leadership within a purpose-driven business, where conservation and community outcomes are integral to success
• Responsibility for maintaining and elevating a globally recognised luxury safari brand
• A mandate to raise service delivery standards while protecting authenticity and sense of place
• An MD role that requires equal strength in commercial discipline and emotional intelligence
• A leadership opportunity with both scale and legacy impact in one of Africa’s most iconic destinations

REQUIREMENTS:

Experience & Capability Requirements

• Proven Managing Director or equivalent senior executive experience, with direct P&L ownership
• Strong commercial and financial acumen, with the ability to drive sustainable growth and profitability
• Experience leading complex, multi-site operations, ideally within hospitality, tourism, or a related service-led sector
• A demonstrated track record of strategic leadership, translating vision into disciplined execution
• Experience operating in emerging or frontier markets, with an understanding of regional dynamics and constraints

Leadership Traits & Personal Attributes

• A values-led leadership style, with high integrity, credibility, and sound judgement
• The ability to be a trusted leader - steady, resilient, and respected by diverse stakeholder groups
• Strong people leadership, including the ability to develop high-performing senior teams
• Drive, ambition, and goal orientation, balanced with long-term thinking and sustainability
• Adaptability, pragmatism, and comfort operating in remote and logistically complex environments
• A passion for wildlife and a commitment to sustainability and conservation.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

SALES MANAGER (GCC, NORTH AFRICA)

MALDIVES, ISLAND-BASED

START DATE: ASAP

Join a luxury resort brand where ambition meets excellence. We’re looking for a visionary sales leader to spearhead growth across our client’s key international markets: GCC & North Africa.

You’ll shape and execute strategic initiatives that unlock revenue potential, forge influential partnerships, and elevate our market presence. This is a high-impact role for a seasoned professional who thrives on results, builds trust with ease, and knows how to navigate diverse cultural landscapes with confidence.

REQUIREMENTS:

• Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or related field (Master’s degree preferred).
• Minimum 5 years of experience in sales management within the hospitality/travel industry.
• Proven experience as a Sales Director or similar senior sales role in the hospitality/travel industry.
• Excellent communication, negotiation, and presentation skills.
• Exceptional organizational and time-management abilities.
• Strategic thinker with strong business acumen and analytical skills.

• Fluency in English (additional languages relevant to GCC, North Africa, or Western Europe would be an advantage)

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

GROUND EXPERIENCE MANAGER – EUROPE

BASED IN EGYPT, TURKEY OR MOROCCO (REMOTE)

START DATE: ASAP

Our client, a leading luxury travel company, is seeking a Ground Experience Manager (GEM) for Europe — the heartbeat of every client’s journey once they arrive on the ground. In this pivotal role, you’ll be part of a dedicated, round‑the‑clock team that ensures travellers feel supported, reassured, and genuinely cared for throughout their trip.

You’ll proactively elevate each experience, resolve issues with warmth and calm confidence, and communicate clearly even when answers are still unfolding. If you thrive under pressure, act fast with grace, and love creating seamless, high‑touch experiences for discerning travellers, this is an opportunity to shine.

RESPONSIBILITIES:

• Providing real-time support to clients on active trips via WhatsApp, phone, and email during your shift. We have a minimum expectation of a 15-30 minute response time.
• Proactively reaching out to clients multiple times during their trip to ensure that they feel supported throughout.
• Liaising with DMCs and ground operators to resolve issues quickly on behalf of clients.
• Logging all client contacts and issues in our CRM, categorising and escalating as appropriate.
• Monitoring active bookings for potential issues (delayed flights, weather, local disruptions) and acting proactively.
• Working closely with Travel Designers, Product, and management to collate and action during- and post- trip feedback.
• Feeding back trends, recurring issues, and DMC performance to the wider team on a regular basis.

REQUIREMENTS:

• A minimum of 5 years’ experience in client-facing complaints handling or high-stakes customer service, ideally in luxury travel, hospitality, or a premium service environment.
• Exceptionally calm and reassuring under pressure. Clients need to feel that you have everything under control, even when you are still finding the solution.
• A confident and independent decision-maker who can act without always having a manager available.
• Flawless written and spoken English
• Reliable and consistent
• Highly organised, able to manage multiple live client situations simultaneously without losing quality.
• Comfortable working remotely and independently, with the discipline to perform to a high standard without direct supervision.
• Good at systems

Personal Attributes:

• Ability to actively listen and confidently communicate, demonstrating empathy and self-awareness.
• A curious and open-minded attitude in the face of challenges. A person who views problems as opportunities to learn.
• A clear, actionable insight and ability to come up with quick and effective solutions and implement them confidently.
• Openness to learn and adapt as things change; confidence to recommend ways we can improve.
• Flexibility to take on a variety of tasks and willingness to roll sleeves up and support colleagues.
• A ‘big picture’ mindset – appreciative of your position within the company as an organisation of different teams collectively working together towards the same goal.
• Collaborative team player who is confident working in a self-directed environment. This role is remote and you will work with people all over the world.
• A love of learning about local cultures and an enthusiasm for all things travel.
• Someone who shares the company’s passion for conservation and travel with a positive impact.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

GROUND EXPERIENCE MANAGER – LATIN AMERICA

MEXICO OR PERU (REMOTE)

START DATE: ASAP

Our client, a leading luxury travel company, is seeking a Ground Experience Manager (GEM) for Latin America — the heartbeat of every client’s journey once they arrive on the ground. In this pivotal role, you’ll be part of a dedicated, round‑the‑clock team that ensures travellers feel supported, reassured, and genuinely cared for throughout their trip.

You’ll proactively elevate each experience, resolve issues with warmth and calm confidence, and communicate clearly even when answers are still unfolding. If you thrive under pressure, act fast with grace, and love creating seamless, high‑touch experiences for discerning travellers, this is an opportunity to shine.

RESPONSIBILITIES:

• Providing real-time support to clients on active trips via WhatsApp, phone, and email during your shift. We have a minimum expectation of a 15-30 minute response time.
• Proactively reaching out to clients multiple times during their trip to ensure that they feel supported throughout.
• Liaising with DMCs and ground operators to resolve issues quickly on behalf of clients.
• Logging all client contacts and issues in our CRM, categorising and escalating as appropriate.
• Monitoring active bookings for potential issues (delayed flights, weather, local disruptions) and acting proactively.
• Working closely with Travel Designers, Product, and management to collate and action during- and post- trip feedback.
• Feeding back trends, recurring issues, and DMC performance to the wider team on a regular basis.

REQUIREMENTS:

• A minimum of 5 years’ experience in client-facing complaints handling or high-stakes customer service, ideally in luxury travel, hospitality, or a premium service environment.
• Exceptionally calm and reassuring under pressure. Clients need to feel that you have everything under control, even when you are still finding the solution.
• A confident and independent decision-maker who can act without always having a manager available.
• Flawless written and spoken English
• Fluent Spanish is preferred
• Reliable and consistent
• Highly organised, able to manage multiple live client situations simultaneously without losing quality.
• Comfortable working remotely and independently, with the discipline to perform to a high standard without direct supervision.
• Good at systems

Personal Attributes:

• Ability to actively listen and confidently communicate, demonstrating empathy and self-awareness.
• A curious and open-minded attitude in the face of challenges. A person who views problems as opportunities to learn.
• A clear, actionable insight and ability to come up with quick and effective solutions and implement them confidently.
• Openness to learn and adapt as things change; confidence to recommend ways we can improve.
• Flexibility to take on a variety of tasks and willingness to roll sleeves up and support colleagues.
• A ‘big picture’ mindset – appreciative of your position within the company as an organisation of different teams collectively working together towards the same goal.
• Collaborative team player who is confident working in a self-directed environment. This role is remote and you will work with people all over the world.
• A love of learning about local cultures and an enthusiasm for all things travel.
• Someone who shares the company’s passion for conservation and travel with a positive impact.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

GROUND EXPERIENCE MANAGER – ASIA PACIFIC REGION

MALAYSIA, THAILAND, INDONESIA, OR THE PHILIPPINES (REMOTE)

START DATE: ASAP

Our client, a leading luxury travel company, is seeking a Ground Experience Manager (GEM) — the heartbeat of every client’s journey once they touch down. As a GEM, you’ll be part of a dedicated, round‑the‑clock team that ensures travellers feel supported, reassured, and genuinely cared for at every moment of their trip.

You’ll proactively elevate each experience, resolve issues with warmth and calm confidence, and communicate clearly even when answers are still unfolding. If you thrive under pressure, act fast with grace, and love creating seamless experiences for discerning travellers, this is your chance to shine.

RESPONSIBILITIES:

• Providing real-time support to clients on active trips via WhatsApp, phone, and email during your shift. We have a minimum expectation of a 15-30 minute response time.
• Proactively reaching out to clients multiple times during their trip to ensure that they feel supported throughout.
• Liaising with DMCs and ground operators to resolve issues quickly on behalf of clients.
• Logging all client contacts and issues in our CRM, categorising and escalating as appropriate.
• Monitoring active bookings for potential issues (delayed flights, weather, local disruptions) and acting proactively.
• Working closely with Travel Designers, Product, and management to collate and action during- and post- trip feedback.
• Feeding back trends, recurring issues, and DMC performance to the wider team on a regular basis.

REQUIREMENTS:

• A minimum of 5 years’ experience in client-facing complaints handling or high-stakes customer service, ideally in luxury travel, hospitality, or a premium service environment.
• Exceptionally calm and reassuring under pressure. Clients need to feel that you have everything under control, even when you are still finding the solution.
• A confident and independent decision-maker who can act without always having a manager available.
• Flawless written and spoken English
• Preferred written and/or spoken Japanese, and a strong understanding of Japanese culture
• Reliable and consistent
• Highly organised, able to manage multiple live client situations simultaneously without losing quality.
• Comfortable working remotely and independently, with the discipline to perform to a high standard without direct supervision.
• Good at systems

Personal Attributes:

• Ability to actively listen and confidently communicate, demonstrating empathy and self-awareness.
• A curious and open-minded attitude in the face of challenges. A person who views problems as opportunities to learn.
• A clear, actionable insight and ability to come up with quick and effective solutions and implement them confidently.
• Openness to learn and adapt as things change; confidence to recommend ways we can improve.
• Flexibility to take on a variety of tasks and willingness to roll sleeves up and support colleagues.
• A ‘big picture’ mindset – appreciative of your position within the company as an organisation of different teams collectively working together towards the same goal.
• Collaborative team player who is confident working in a self-directed environment. This role is remote and you will work with people all over the world.
• A love of learning about local cultures and an enthusiasm for all things travel.
• Someone who shares the company’s passion for conservation and travel with a positive impact.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!