CHEF DE PARTIE

MALDIVES (LIVE-IN)

START DATE: ASAP

Our client is searching for a talented Chef de Parties to join their luxury hotel. Reporting to the Sous Chefs, the Restaurant Chef and the Executive Chef, you will be working alongside the culinary team to ensure that guests receive the highest levels of service excellence consistently.

RESPONSIBILITIES:

• Demonstrates high service levels and standards
• Assists the Sous Chef in leading and managing all culinary activities relating to the nutritional cuisine, and ensuring standards in quality, hygiene and guest satisfaction are met.
• Ensures the team under supervision is trained to required standards.
• Continuously works on maintaining the consistency of dishes and takes initiative on improving quality and choices.

REQUIREMENTS:

• Min 3 years international experience at 5-star luxury hotel/resort with a focus on nutrition.
• Creative and capable of developing exciting menu offerings
• Relevant experience in nutrition or related field is a must.
• Excellent knowledge of HACCP and other food safety standards
• Excellent English
• Experience working in multi-cultural teams and able to work under pressure
• Flexible to work around guest demands with an eye for detail.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

ASSISTANT DIRECTOR OF F&B

MALDIVES

START DATE: ASAP

Our client is searching for an Assistant Director of Food and Beverage to be the right hand to the F&B Director and provide leadership and management for the Resort’s Food and Beverage Division. Planning, organising, directing and controlling the work of employees and managers, while ensuring guest satisfaction, making meaningful and lasting dining impressions. Demonstrating analytical skills, prioritizing and adapting to the changing needs of the operation.

REQUIREMENTS:

• Degree in a relevant field
• Previous experience in luxury hotel/resort.
• Fluent in English.
• Another European language is an added benefit.
• Strong leadership, interpersonal skills, and time management.
• Excellent communication and customer contact skills.
• Results and service-oriented with an eye for details.
• Ability to multi-task and work well in stressful situations.
• Experience in creating innovative guest experiences is a plus.
• Background/knowledge of Leading Quality Assurance (LQA) is beneficial

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

DIRECTOR OF F&B

MALDIVES (LIVE-IN, SINGLE ACCOMMODATION)

START DATE: ASAP

Our client is seeking an accomplished Director of F&B to oversee and elevate all food and beverage operations at their luxury island resort in the Maldives. This is a high‑impact leadership role where you’ll inspire and develop a diverse team, champion service excellence, and cultivate a culture of continuous achievement.

You’ll take full ownership of operational standards, team performance, budgeting, and strategic planning, ensuring every outlet delivers exceptional dining experiences that reflect the resort’s world‑class reputation. Your vision and expertise will shape guest satisfaction, drive operational success, and contribute to the resort’s ongoing growth in a dynamic, globally admired destination.

KEY RESPONSIBILITIES:

• Prioritize workplace safety, adhering to strict regulations to ensure a secure environment for our team.
• Uphold exceptional service and cleanliness standards across all outlets.
• Efficiently manage beverage inventory, addressing shortages promptly and offering suitable alternatives.
• Delegate operational tasks effectively, ensuring efficient performance through guidance and follow-up.
• Maintain rigorous food safety and hygiene practices, implementing corrective measures as necessary.
• Oversee maintenance issues, guaranteeing prompt resolution to uphold our service quality.
• Lead F&B activities and promotions, following management’s strategic direction.
• Drive customer satisfaction through high standards, responsive service, and active feedback collection.
• Ensure clear communication within the team, adherence to resort policies, and execution of assigned responsibilities to foster team growth.
• Support cross-departmental collaboration and maintain strong working relationships.
• Set and achieve departmental goals, work schedules, budgets, and implement policies and procedures.
• Collaborate on menu development with the Food and Beverage team.
• Conduct performance appraisals for Managers, Team Leaders, and Team Members, fostering professional growth.
• Assess guest satisfaction regularly, aiming for continuous improvement.

REQUIREMENTS:

• Minimum of 5 years’ leading F&B service at some of the world's best 5* luxury hotels/resorts, exposure to Michellin starred service and experience in the Maldives preferred.
• Bachelors degree in Hotel Management or relevant diploma will be an advantage.
• Excellent communication skills (English) and impeccable inter-personal skills.
• Excellent organizational and multitasking skills & confident to anticipate and manage processes with great attention to detail.
• Possesses outstanding guest service skills, striving to exceed guests’ expectations
• Ability to focus attention on guests' needs with a pleasant and charming personality.
• Experience in Leading Quality Assurance and Forbes Travel Guide standards

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

DIRECTOR OF ROOMS

MALDIVES (LIVE-IN, SINGLE ACCOMMODATION)

START DATE: ASAP

Our client is seeking an exceptional Director of Rooms to lead the guest experience at a prestigious, large-scale luxury island resort in the Maldives. This is a standout opportunity for a dynamic hospitality leader ready to shape service excellence in one of the world’s most breathtaking destinations.

RESPONSIBILITIES:

Financial

• Control departmental budgets and costs (staff, supplies, utilities, etc.) and works closely with Executive Housekeeper to achieve financial targets. Analyze room revenue and occupancy trends to optimize staffing and inventory levels without sacrificing guest service quality.
• Exceptional organizational and analytical skills. Deep understanding of revenue management, occupancy forecasting and staff scheduling. Able to optimize operations for both peak and off-peak periods, balancing cost control with service quality.

Marketing

• Uphold the resort’s brand standards across all guest touchpoints from check-in ambiance and welcome rituals to room amenities and public area aesthetics.
• Collaborate with the Marketing team by providing access to well prepared rooms, scenic public areas, and signature guest experiences for photography, videography, and social media campaigns.
• Monitor and respond to guest feedback in coordination with the Marketing and Guest Relations teams to protect and promote the resort’s reputation.
• Work with the Water Sports, F&B, Spa, and Activities teams to formulate add-on experiences (e.g. Special Dining’s, sunset cruises, spa journeys, diving and watersports activities etc) during guest interactions at the Front Office, subtly supporting upselling goals.
• Assist the Marketing department with hosting VIP guests, media personnel, or social influencers by ensuring special room arrangements, personalized services, and seamless coordination across departments.

Customer Service

• Lead by example in delivering warm, professional, and personalized service that reflects the resort’s brand promise.
• Ensure every guest interaction from arrival to departure is seamless and exceeds expectations.
• Ensure Front Office and Housekeeping teams, with the support of the Executive Housekeeper, consistently deliver high levels of courtesy, responsiveness, and attention to detail in line with brand service standards and guest satisfaction KPIs.
• Oversee the arrival experience for VIPs, repeat guests, and guests with special needs. Coordinate welcome amenities, room preferences, and personalized touches with relevant departments.
• Conduct regular training and coaching for team members on customer service etiquette, complaint handling, and personalized service standards, ensuring consistency across shifts.

Staffing and Human Resources

• Work closely with the HR Department to identify staffing needs, participate in interviews, and ensure the recruitment of skilled, service-oriented individuals aligned with the resort’s brand values.
• Conduct regular performance evaluations, provide constructive feedback, and identify development needs. Mentor supervisors and high-potential staff to build future leaders within the division.
• Oversee efficient and fair rostering, taking into account business levels, service standards, and team wellbeing. Monitor attendance, overtime, and productivity in line with operational goals.

Operations

• Oversee and coordinate all aspects of the Front Office, Housekeeping, Concierge, and Guest Services departments to ensure smooth, efficient, and guest-centric daily operations in line with the resort’s premium all-inclusive service philosophy.
• Manage the complete guest lifecycle from pre-arrival preparations and personalized check-in to in-stay experiences and departure follow-ups ensuring a flawless and memorable experience that reflects five-star service standards.
• Collaborate with key departments Food & Beverage, Spa, Excursions, Recreation, Maintenance, Housekeeping and Marketing to deliver an integrated and elevated guest experience. Ensure all-inclusive benefits and inclusions are operationally aligned and promoted effectively.

REQUIREMENTS:

• Minimum 2 years of experience as a Rooms Division Director or 3 years as Rooms Division Manager or 5–7+ years of progressive experience in hotel operations, including roles in front office operations, and guest service management. 
• Prior experience in a 5-star resort (200+ rooms) is highly preferred. 
• Candidates with a background in remote island resorts, The Maldives or similar destinations are highly desirable.
• Familiarity with lifestyle brand or luxury experience service standards and quality assurance processes (e.g. LQA programs, Travel Life) is preferred.
• Diploma or Bachelor degree in hospitality management or related field. Professional qualification is a must (for WP requirements)
• English, German, other languages desirable
• Working Proficiency in Microsoft Word, Excel, and Outlook Strong
• Opera knowledge - Strong leadership and team management skills.
• Clear, professional, and empathetic communication (verbal and written) for interacting effectively with guests and team members.
• Attention to detail and commitment to high standards.
• Ability to deliver exceptional, personalized service at every touchpoint from pre-arrival to post-stay follow-up.
• Ability to manage multiple tasks, prioritize urgent situations, and remain organized in a fast-paced environment without sacrificing service quality.
• Proficiency in Resort operational software.
• The ability to handle complaints, de-escalate difficult situations, and find effective solutions quickly and calmly is crucial.
• Ability to gather and analyze guest feedback (surveys, reviews, direct conversation) to identify trends, pinpoint areas for improvement, and implement data-driven enhancements to the guest experience.
• Inspire and develop a high-performing team
• Ability to handle dynamic schedules and operational challenges effectively.
• Strong Knowledge of health and safety standards and budget management

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

EXECUTIVE CHEF

FIJI (LIVE IN, SINGLE ACCOMMODATION)

START DATE: ASAP

Are you ready to lead the financial operations of one of Fiji’s premier luxury resorts? We are seeking an accomplished Director of Finance to join our client’s world-class team at Plantation Island Resort. Reporting directly to the Chief Financial Officer, you’ll play a pivotal role in shaping the financial future of a renowned hospitality destination.

RESPONSIBILITIES:

Technical

• Lead the financial operations of Plantation Island Resort
• Delivery of accurate monthly profit and loss results
• Delivery of commercially focused operational forecasts and cashflow projections
• Management of an extensive balance sheet on a monthly basis
• Management of the related party transactions for the group including monthly reconciliation of the variances
• Fixed Asset Management including depreciation and capitalisation of the work in progress projects.
• Inventory Management – coordinate monthly stock taking at the warehouse and ensure that the inventory and general ledgers align
• Verification and Validation of data coming from the resort to ensure accuracy and timely importation into the ERP system

Leadership/team

• Lead and mentor team of six including a finance manager, three accounts payable, senior finance officer (payroll) and the banking clerk
• Work collaboratively with all other finance staff in the head office including the Financial Controller – Commercial to ensure a seamless financial operation for the group
• Collaboration with the Island based finance team and the front office team at Plantation Island Resort
• Work closely with the General Manager and Director of Operations at Plantation Island Resort and the Reservations teams to ensure that the resort ledgers are well maintained
• Lead with proactivity, including identifying and dealing with inherent challenges, writing operating procedures to address challenges to ensure the operation of the resort and finance is seamless

Other

• Lead and mentor the team of six including arranging coverage for absences, mentoring and upskilling, career progression, empowerment of decision making and performance management
• Checking of supplier payments to ensure accuracy and timeliness.
• Checking of Payroll transactions to ensure accuracy and timeliness.
• Working collaboratively with the Financial Controller – Commercial to ensure that the finance department achieves all of its objectives particularly across the shared services teams.
• Any other tasks that will ensure that the finance departments output is maximised and that the environment is conducive to productivity and that the workplace is  positive

Profit & Loss

• Monthly, delivered on or before the 6th working day of the month
• Full commentary at a high level to identify wins and challenges within the month
• Deep profit and loss reforecasting on site periodically
• Balance sheet control to ensure that the Profit and loss is accurate and timely
• Ownership of SAGE systems in conjunction with the Group IT Manager and profit and loss reporting

Compliance, Health and Safety

• Lead safety, compliance, and risk management programs by maintaining up to date knowledge of statutory requirements and ensuring adherence to national codes, workplace safety standards, and environmental regulations across the Engineering team.
• Develop and maintain departmental SOPs, manuals, and quality assurance measures to standardize processes, ensure compliance, and deliver consistent service standards.
• Ensure team compliance with OHS practices and safe work standards including correct use of PPE, supplied uniforms, and equipment/tools to minimise accidents and risks, and that hazardous work is undertaken in line with safety regulations.
• Prepare, implement, and maintain safety documentation and emergency response plans (i.e. fire, flooding, utility failure) including drills, training, and guiding the department’s response during emergencies.
• Monitor and audit compliance performance through regular inspections and secure record-keeping of all health, safety, and compliance documentation, promptly addressing breaches and maintaining accurate incident and training records.
• Promote a safe, healthy, and environmentally responsible workplace by fostering a safety first culture and implementing initiatives to minimize waste and reduce environmental impact.

REQUIREMENTS:

• At least 5 years’ senior finance management experience, essential
• Extensive hotel or resort exposure in a senior finance position
• Bachelor of Commerce Degree – from a recognised University, essential
• CPA or CA preferably
• Maintains high attention to detail and accuracy, ensuring work meets or exceeds required quality benchmarks
• Promotes a culture of continuous improvement, encouraging feedback, learning, and refinement
• Able to build and maintain strong, professional internal and external relationships
• Approachable and supportive, providing guidance where necessary regarding regulations, compliance or operational matters
• Manages multiple projects or responsibilities simultaneously, effectively balancing expectations of colleagues and stakeholder
• Effectively forecasts, plans, and prioritizes tasks by recognizing dependencies and critical deadlines, allocating time and resources to meet business objectives.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

DIRECTOR OF SALES & MARKETING

ZANZIBAR (LIVE IN)

START DATE: ASAP

Are you passionate about driving sales and creating exceptional guest experiences? We are looking for a dynamic and results-oriented Director of Sales & Marketing to join our client’s team in Zanzibar.

The Director of S&M ensures that Sales revenues in resorts are met and exceeded according to targets established by the Company. To maximize room occupancy and average rate through effective inventory management by both the Sales & Marketing business plan and the Company’s policies and procedures. To ensure excellent communication with resort employees, key travel planners, decision makers and Head Office.

REQUIREMENTS:

• Strong networker that can mobilize relationships
• Strong ties in the European markets
• Ability to focus on and drive sales
• Ability to negotiate and close deals
• Flexible.
• Able to collaborate and work as part of a team.
• Able to act decisively and quickly when necessary.
• Good judgment.
• Long-term orientated.
• Professional.
• Creative problem solver.

Together with Greenpop, we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

OPERATIONS MANAGER

FIJI (LIVE IN, SINGLE ACCOMMODATION)

START DATE: 1 MARCH 2026

***This position is only open to Fijian nationals or those with the Right to work in Fiji. Unfortunately, no visa assistance is provided***

Our client, a world‑class luxury resort in Fiji, is seeking an exceptional Operations Manager to lead day‑to‑day hotel operations with precision, passion, and a commitment to delivering unforgettable guest experiences. This is a rare opportunity to join a premier island destination where service excellence, cultural warmth, and luxury hospitality come together.

RESPONSIBILITIES:

• will be responsible for the holistic success of the resort, ensuring operational excellence, financial performance, and the consistent delivery of five-star-plus guest services.
• Excellent communication, interpersonal and negotiation skills.
• Lead, inspire, mentor, and develop a high-performing, service-driven team, maintaining high morale and operational standards.
• Direct and manage all department heads and Resort operations, including F&B, Rooms, Spa, Activities, Engineering, HR and Finance, ensuring seamless teamwork and efficiency.
• Drive operational excellence through strong leadership, clear communication, and hands‑on support.
• Implement and refine SOPs to enhance efficiency, service quality, and guest satisfaction.
• Champion a guest‑centric culture across the resort, ensuring every touchpoint reflects luxury, authenticity, and Fijian hospitality.
• Resolve guest concerns with professionalism and care, turning challenges into memorable service moments.
• Collaborate with department heads to elevate service delivery and maintain exceptional review scores.

REQUIREMENTS:

• Proven experience as an Operations Manager or senior leadership role within a luxury 5‑star hotel or resort.
• Strong understanding of hotel operations, including Rooms, F&B, Housekeeping, and Guest Services.
• A relevant Degree or Diploma in Hospitality Management, Business Administration, or a related field is mandatory.
• Must demonstrate a track record of success in high-end, international hospitality environments.
• Leadership: Demonstrated superior leadership, communication, and interpersonal skills.
• Hospitality Acumen: Deep understanding of the subtleties and high expectations of luxury clientele and the ability to execute services that are both discreet and highly personalized.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

CLIENT EXPERIENCE EXPERT (B2C)

CAPE TOWN, RSA

START DATE: ASAP

***Only South African Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client, a leading luxury safari operator, is seeking a Client Experience Expert to play a vital role in shaping unforgettable customer journeys. They champion guest satisfaction at every stage — from the earliest pre‑travel touchpoints to the experience on the ground — ensuring each interaction is seamless, thoughtful, and memorable. With a passion for elevating service, they create moments that consistently exceed expectations and leave guests with a lasting, positive impression.

RESPONSIBILITIES:

Customer Experience

• Client liaison and relationship building post deposit payment received, e.g., advising clients on basic visa requirements
• Arranging of gifts if applicable
• Pre- and on-trip support and client communication / key touchpoints (e.g., messaging clients re special occasions; reminders; last minute sight seeing)
• Pre and post travel communication / mailers, e.g., welcome home mailer
• Complaint management e.g., amending services where required

Booking Management

• Sell add-on services e.g., day tours, cultural visits or balloon safaris
• Processing of Refunds – i.e., flight refunds and changes in Bazaruto
• Handling logistics and park fee changes
• Final documentation review and sending of documentation to clients
• Along with the Sales Consultant, handling of booking/itinerary changes or cancellations
• Emergency phone duty

Third Party Liaison

• Work closely with suppliers / product to resolve issues pre- or during travel

Ad-Hoc

• Assist consultants in managing the inbox while on leave

REQUIREMENTS:

• Diploma in travel and tourism or
• Relevant tertiary qualification (advantageous)
• Minimum of 3-5 years Travel Industry experience
• Professional email and telesales communication
• Customer service experience
• Experience using our quoting system, Bazaruto (advantageous)

Skills & Competencies

• Deciding and initiating action
• Persuading and influencing
• Presenting and communicating
• Planning and organising
• Working with people
• Exceptional written and verbal communication skills
• Good listening skills
• Learning and researching
• Delivering results and meeting customer expectations
• Adapting and responding to change
• Coping with pressure and setbacks
• Seamless administration and organizational skills
• Creativity

Attributes And Behaviours

• People-focused
• Accountable
• Detail orientated
• Organised
• Solutions driven
• Adaptable
• Confident
• Independent
• Proactive
• Agile

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

RESERVATIONS MANAGER

BRITISH VIRGIN ISLANDS

START DATE: ASAP

Our client is searching for a dynamic and highly skilled Reservations Manager to take the lead in driving exceptional reservation operations. This role offers the opportunity to elevate revenue performance, inspire a high‑performing team, and craft a flawless guest booking experience that embodies the luxury and excellence of their resort.

RESPONSIBILITIES:

Reservations Management

• Drive new villa and suite bookings through proactive outreach to new, repeat, and in

• house guests.

• Ensure all inquiries (phone, email, web, and trade) are responded to within 24 hours.
• Re-engage past guests and nurture long-term loyalty through thoughtful follow-up.
• Manage all reservation details through Opera PMS, including timely follow-ups on

• pending or unresponsive leads.

• Compile guest arrival and departure details and hand over confirmed reservations

• seamlessly to Guest Services and Concierge team. 

• Collaborate with Events, Sales & Marketing, and Tourist Board partners to drive group

• leads, roadshows, and promotional initiatives.

Team Management

• Inspire team members to achieve sales and reservation targets through regular coaching, performance feedback, and recognition of achievements.
• Conduct regular training sessions to improve team skills in customer service, sales techniques, and software tools, ensuring adherence to quality standards.
• Track and analyze key performance indicators (KPIs) to assess team productivity and adjust strategies to meet business objectives.
• Manage team schedules to ensure optimal coverage, allowing timely responses to inquiries and efficient handling of booking requests.
• Coordinate between Reservations, Sales, Guest Services, and Marketing to ensure consistent service and seamless guest experiences.
• Address and resolve any internal conflicts or customer-related issues promptly, promoting a positive work environment and maintaining high morale.
• Regularly update management on team performance, guest feedback, and reservation trends, and provide input for process improvements.

Guest Services Support

• Support the Guest Services team during high-demand periods, assisting with guest check-ins, departures, and inquiries.
• Prepare for arrivals with booking agreements and organize guest activities, fostering a smooth transition from booking to guest experience.
• Coordinate with nearby BVI partners during events to ensure seamless guest services.
• Billing and Payments
• Handle all reservation-related payments, including deposits and final balances.
• Review final bills with guests before checkout to confirm accuracy and close out in house reservations as needed.
• Process tour operator invoices, travel agent commissions, and other billing-related tasks promptly and accurately.

Revenue, Budget and Report Management

• Maintain weekly, monthly and quarterly reporting including revenue reports, inquiry and lead performance, pacing reports, occupancy forecasts, month end reports, etc.
• Lead weekly forecasting reviews, analyzing booking pace, source-market performance, and stay patterns to adjust strategies proactively.
• Ensure rate parity across direct, tour operators, OTA, and GDS channels, protecting the resort’s positioning and perceived value.
• Oversee the accuracy of rates, inventory availability, and promotions across SynXis, tour operator extranets, consortia, other partners, and internal systems.
• Design packaged rates, extended stay offers or high-impact offers aligned with market conditions and brand identity.
• Develop strategies to attract long-stay guests, multi-villa group bookings, private buyouts, and early festive commitments. 
• Prepare conversion rates, channel profitability, lead responses times, peak search patterns to guide strategic decisions. 

Sales and Marketing Collaboration

• Update travel trade websites and portals, booking platforms and internal systems with current availability, rates, and promotional packages.
• Work alongside Sales & Marketing to implement website specials and seasonal offerings and packages, and promotional campaigns. 
• Host and manage familiarization (FAM) trips and site visits as required, ensuring an elevated experience that reflects the brand. 

Opera System Management

• Train new team members in Opera system, ensuring accuracy in reservations management and reporting. 
• Maintain rate codes, inventory, and system updates as required for operational accuracy.
• Generate relevant reports on occupancy, inquiries, owner bookings, and monthly pacing for strategic planning.

REQUIREMENTS:

• Minimum of 3 years’ management experience in luxury reservations management.
• Proficiency in Opera PMS and Microsoft Office Suite.
• Demonstrated success in meeting or exceeding revenue and sales targets. 
• Exceptional written and verbal communication skills in English, with a refined guest service approach. 
• Strong organization, multitasking ability, and attention to detail in a fast-paced environment. 
• Must possess a valid driver’s license and meet any training/licensing requirements as specified.
• Bachelor’s degree preferred.
• Flexibility to attend sales missions, trade shows, and industry events locally and internationally.
• High attention to detail and a commitment to maintaining 5-star service standards.
• Willingness to take on varied duties based on seasonal business demands.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

AGENT RELATIONSHIP MANAGER – SOUTHERN AFRICA

CAPE TOWN - SOUTHERN AFRICA (REMOTE)

START DATE: ASAP

***Only South African Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client, a leading luxury safari operator, is seeking a dynamic Agent Relationship Manager to drive commercial growth across Southern Africa. This pivotal role focuses on unlocking new business, re‑energising dormant accounts, and maximising long‑term value from established trade partners. Reporting to the Head of Agent Relationships, the successful candidate will play a key role in strengthening the company’s market position by championing its exceptional camps, lodges, and full-service destination management offering.

RESPONSIBILITIES:

New Business Development & Market Expansion

• Identify and qualify high-potential new trade partners across Europe that align with the company’s premium safari positioning and DMC service offering.
• Spearhead outreach campaigns and relationship-building with a clear focus on converting new partners who value integrated, full-service ground handling across East Africa.
• Craft compelling pitches that clearly articulate the company’s DMC proposition—emphasizing logistical expertise, seamless end-to-end itinerary management, technical resources, conservation impact, and value-added services.
• Strategically re-engage dormant or lapsed partners, customizing re-introduction efforts to showcase improvements and service innovations.
• Attend trade shows, roadshows, and targeted industry events to generate new leads and elevate awareness of the company as a DMC partner of choice.

Account Growth, Relationship Management & DMC Exposure

• Grow and maintain strong relationships with existing agent partners by usage of the company’s full-service safari planning and DMC support.
• Position the company’s value proposition consistently in every touchpoint—from product updates and trainings to account reviews and marketing collaborations.
• Develop customized strategies to help agents confidently sell a broader range of services, deepening their reliance on the company as a one-stop, expert-led safari partner.
• Co-develop sales enablement tools, training content, and digital assets that clarify the distinction and advantage of the company’s offering.

Strategic Sales Planning & Market Intelligence

• Monitor and report on market trends, competitor offerings, and evolving buyer expectations related to full-service safari planning and operational delivery.
• Share insights with the broader Agent Relationship team to shape global messaging around the company’s services and its application in other markets.
• Deliver market-specific business reviews, including performance metrics, new acquisition KPIs, reactivation efforts, and service uptake.

Additional Responsibilities

• Provide agent-focused input for product innovation, systems development, and service delivery improvements.
• Manage individual travel and sales budget in line with performance targets.
• Support internal knowledge-sharing and cross-department collaboration on the company’s positioning and agent needs.

REQUIREMENTS:

• Minimum of 5 years’ experience in African travel industry.
• Proven ability to sell and position complex services, ideally within luxury travel, safari operations, or destination management sectors.
• Strong B2B relationship development and solution-based selling skills that focus on long-term partner enablement over transactional wins.
• Deep familiarity with the Southern African safari trade landscape; existing contacts or a relevant network are highly desirable.
• Track record of securing new trade partnerships and reactivating dormant relationships with measurable commercial outcomes.
• Excellent communication, presentation, and storytelling abilities—especially when translating operational strengths into agent benefits.
• Strong proficiency in Microsoft Office (especially Excel and PowerPoint), with the ability to analyse account data, prepare agent performance reports, and deliver polished client presentations.
• Skilled in using CRM platforms for managing the sales pipeline, tracking agent engagement, and generating commercial insights.
• Familiarity with BI tools such as Power BI or similar platforms, with the ability to interpret data dashboards and use insights to inform sales strategy.
• Digitally confident and professional across communication and collaboration platforms.
• High integrity, passion for conservation-driven travel, and a self-starting mentality.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!