HUBSPOT SUPPORT SPECIALIST

CAPE TOWN / JOHANNESBURG, RSA (HYBRID)

START DATE: ASAP

***Only South African Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

We’re looking for a HubSpot Support Specialist to become the go‑to expert for our internal teams across our client’s B2C and B2B luxury travel operations. You’ll blend hands‑on technical support with training and enablement, making HubSpot feel effortless for every user and ensuring teams get maximum value from the platform.

In this role, you’ll troubleshoot issues, build processes that stick, create clear training materials and demo videos, deliver in‑person guidance, and partner with key stakeholders to continuously refine how HubSpot supports the business. If you love solving problems, simplifying complex systems, and empowering people through great tools and great training, you’ll thrive here.

RESPONSIBILITIES:

Helpdesk & User Support

• Respond to support tickets and resolve user queries related to HubSpot functionality, setup, and troubleshooting
• Provide rapid support via helpdesk ticketing system, Slack and email
• Troubleshoot workflow automation, form configurations, and reporting issues
• Assist with configuring and optimizing HubSpot workflows, automation and data structures where issues arise
• Handle level 1 integration troubleshooting and escalate complex integration issues to the Head of CRM

Training & Content Creation

• Deliver live training sessions and workshops for new and existing users
• Conduct on-site, in-person training at Johannesburg office locations when required (occasionally Cape Town too)
• Create training materials including documentation, guides and how-to articles tailored to different user
• groups
• Produce demo videos showcasing HubSpot features and best practices
• Develop and maintain a knowledge base of FAOs, processes and troubleshooting guides
• Adapt training to different audiences and skill levels (soles, marketing, operations teams, B2C and B2B users)

System Administration & Configuration

• Manage user access, permissions and role assignments
• Create and optimize reports and dashboards for team visibility
• Monitor and improve data quality standards
• Make system optimizations and improvements within defined scope
• Support data hygiene across B2C and B2B pipelines
• Analytics, Reporting & Continuous Improvement
• Track and report on helpdesk metrics: common issues, resolution time, ticket volume and trends

Adoption & Change Management

• Support team adoption of new HubSpot features and process changes
• Communicate system updates and new capabilities to end users
• Act as the bridge between internal teams and the Head of CRM on operational needs
• Help key stakeholders (Sales, marketing, operations leadership) understand HubSpot capabilities and how to use them effectively

REQUIREMENTS:

Qualification:

• HubSpot Certification (Soles, Marketing, or Service Hub)

Experience:

• 2+ years of CRM or technical support experience
• Strong understanding of HubSpot functionality (workflows, automation, reporting, data management, custom fields)
• Proven experience resolving technical issues in a support role with a ticketing system
• Experience creating training materials and teaching others technical concepts
• Experience with B2B and/or B2C soles and marketing workflows preferred
• Comfortable with video creation tools or willingness to learn quickly

Skills:

• Technical: HubSpot configuration, workflows, automation, reporting, data management, custom fields and properties, CRM administration, level 1 integration troubleshooting
• Communication: Clear written and verbal communication, training delivery, presentation skills, stakeholder management. Excellent communication and presentation skills — ability to explain complex ideas simply.
• Problem-Solving: Strong problem-solving and analytical mindset. Systematic troubleshooting, root cause
• analysis, creative solution-finding.
• Content Creation: Video production, documentation writing, knowledge base development.
• Customer Service: Empathy, patience, responsiveness, issue resolution. Customer-focused attitude with
• genuine desire to help others succeed.
• Analytics: Ability to track and interpret support metrics, identify trends, and make recommendations.
• Collaboration: Cross-functional teamwork, working with key stakeholders across sales, marketing and operations and incorporating feedback incorporation. Comfortable working both independently and as port of a team.
• Attention to detail and ability to maintain accurate documentation.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

SERVICE AND STANDARDS MANAGER

MAUN, BOTSWANA

START DATE: ASAP

Our client is seeking a dynamic Service & Standards Manager to champion excellence across a portfolio of safari camps. In this role, you’ll set and uphold regional standards, ensuring every camp reflects the group’s brand values while celebrating its own unique character through style, service, and guest experience.

You’ll work closely with camp teams to elevate consistency, refine operational touchpoints, and inspire a culture of continuous improvement. This includes leading targeted workshops, coaching teams, and guiding managers to deliver hospitality that feels both impeccably aligned and beautifully individual.

This is an opportunity for a passionate hospitality professional who thrives on shaping standards, nurturing talent, and bringing out the best in diverse, high‑end safari environments.

RESPONSIBILITIES:

• Drive the guest experience, ensure a personalized approach aligned with the company standards, and ensure this is consistently delivered to all guests.
• Create and update the brand standards and SOP documents. Ensure these are created so that a focused and clear message is delivered into camps. These areas include but are not limited to the Front of House, Housekeeping, Guest experiences, and the Family Offering.
• Gauge compliance with the company standards through observation and regular reports and identify any needs/areas for improvement. Conduct service audits, report timeously, and ensure the results are fed back appropriately to the correct audience.
• On-the-ground mentoring, motivation, guidance, and support are essential and should form part of camp visits.
• Liaise closely with the Training department on further training needs in the camps and what should be covered, this to include support tools for camps. Be present for training trips, both internal and external, when required.
• Innovate, monitor and analyze guest feedback and industry trends and through these, assist in improving and enhancing camp service delivery and guest experience. Compile reports when required.
• Innovate and develop signature experiences and magic moments for each camp – small effort for big impact philosophy. This is a collaborative effort with the teams in camp, concession managers, food experience team, and procurement.
• Innovate and develop fun and unique experiences for the family offering.
• Monitoring and guidance to camps on the correct use of guest gifting.
• Monitoring and guidance to camps on the correct use of branded material.
• Assist with monitoring softs and décor asset management if and when required.
• Assist in the creation of new, relevant, and innovative ideas in all aspects of the job to keep guests engaged and ahead of the competition.
• Engage with the Food Experience team to assist in the implementation of new food concepts.
• Assist in VIP visits where and when required.
• Assist with photographic visits where and when required.

REQUIREMENTS:

Qualification:

• Diploma in Tourism & Hospitality / equivalent.

Experience:                   

• Minimum of 5 years’ experience in the luxury travel industry, with 2 years having worked in a similar position
• Formal and thorough understanding of hospitality service and standards
• Management experience and skills
• Mentoring/coaching skills and experience will be an added advantage
• Extensive interactions and an innate understanding of international luxury travel clientele and their expectations
• Knowledgeable in conducting audits on Services and Standards
• Experience in brand management

Competencies:          

• Outstanding people skills and ability to communicate.
• An international perspective to understand the needs of guests from all over the world.
• Strong verbal skills, both written and spoken.
• Keen eye for detail and a sense of style.
• High levels of energy and enthusiasm to drive the guest experience.
• A desire to improve the skills of staff and to constantly motivate them.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

PRIVATE ISLAND MANAGER

MALDIVES (LIVE-IN)

START DATE: ASAP

Our client, a luxury resort in the Maldives, is seeking an exceptional Private Island Manager to lead the full guest experience and operations of an exclusive private island. This role delivers effortless luxury through highly personalized service from pre‑arrival to post‑departure, with a strong focus on guest satisfaction, bespoke events, and the seamless organization and maintenance of the island.

You’ll oversee all daily operations and collaborate closely with Front Office, Engineering, and F&B to ensure flawless service. When the island is unbooked, you’ll support Front Office operations to elevate the wider guest journey across the resort.

The role requires a hands‑on, detail‑driven leader who can maximize revenue, optimize costs, uphold preventive maintenance standards, and consistently deliver world‑class service. Ideal for a hospitality professional who thrives in ultra‑luxury environments and knows how to create unforgettable guest experiences.

RESPONSIBILITIES:

• Deliver exceptional luxury guest experiences and continuously monitor guest satisfaction and service quality.
• Support the strategic management and operational success of the Private Island.
• Lead and coordinate key initiatives, including projects, refurbishments, training, and service enhancements.
• Maintain strong relationships with operational teams, guests, suppliers, and external stakeholders.
• Ensure seamless coordination between all departments to deliver outstanding service standards.
• Conduct regular inspections of the island, villas, facilities, and guest areas to maintain the highest standards.
• Oversee maintenance and housekeeping operations through close collaboration with Engineering and Housekeeping teams.
• Manage daily operations, conduct team briefings, and provide leadership, coaching, and performance feedback.
• Monitor departmental expenses, budgets, and profitability, including responsibility for the Private Island P&L.
• Serve as the primary point of contact for Private Island guests, handling inquiries, requests, and concerns professionally.
• Manage all pre-arrival communications and coordinate personalized guest arrangements prior to arrival.
• Oversee VIP, VVIP, returning guests, and specialty villa experiences from arrival to departure.
• Coordinate guest preferences, amenities, special requests, and personalized experiences with relevant departments.
• Ensure guest villas meet exceptional cleanliness, maintenance, and luxury standards at all times.
• Resolve guest concerns promptly, implement corrective actions, and turn service challenges into positive outcomes.
• Monitor service quality, guest feedback, SALT scores, and Forbes standards, driving continuous improvement initiatives.
• Develop and implement action plans to address recurring service issues and enhance guest satisfaction.
• Collaborate with Quality & Excellence, Front Office, and Concierge teams to create memorable and unique guest experiences.
• Support Front Office leadership during absences and provide operational assistance across departments when required.
• Maintain the highest standards of professionalism, integrity, communication, and service excellence while performing additional duties assigned by management

REQUIREMENTS:

• Minimum of two (2) years of experience in a similar leadership role within a luxury hotel or resort environment.
• Strong understanding of luxury hospitality operations, guest relations, and departmental coordination.
• Excellent leadership, interpersonal, and communication skills with the ability to inspire teams and build strong stakeholder relationships.
• Proficient verbal and written English communication skills; additional language skills such as Russian or Chinese are advantageous.
• Strong analytical, decision-making, and problem-solving abilities with sound judgment in handling operational and guest-related matters.
• Highly organized and detail-oriented, with excellent planning, coordination, and multitasking capabilities.
• Proficient in Microsoft Office applications and comfortable using hotel management and business systems.
• Service-oriented professional with exceptional grooming standards, integrity, resilience, and the ability to perform effectively under pressure while delivering outstanding guest experiences.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

DIRECTOR OF MARKETING AND COMMUNICATIONS

MALDIVES (LIVE-IN)

START DATE: ASAP

Our client, a premier luxury resort in the Maldives, is seeking an inspiring Marketing & Communications Director to lead the full marketing and communications strategy for both the resort and its exclusive private island. This role drives global brand visibility through high‑impact advertising, PR, digital, social media, and creative collateral—ensuring the properties shine in key international markets.

If you’re a strategic storyteller with strong luxury hospitality experience, a passion for global brand building, and the creativity to elevate two exceptional island destinations, this is a standout opportunity in one of the world’s most iconic locations.

RESPONSIBILITIES:

Administration

• To implement the Resort and Private Island’s Marketing Communications Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, Spa and all other revenue generating departments.
• To organize and conduct regular departmental marketing communications meetings and ensure departmental briefings and meetings are effective.
• To represent the Sales function on the hotel's Executive Committee in the absence of the Commercial Director

Marketing

• To establish an annual and fully integrated marketing plan in a detailed calendar, with measurable objectives, strategies and action steps.
• To measure, interpret, prioritize and evaluate the effectiveness of marketing communications activities through an ROI analysis and adjust as necessary.
• To develop and maintain active contacts with the international press and key media people, and evaluate all media solicitations and exposures.
• To monitor all public statements concerning the hotel in foreign media.
• To ensure all social media identified are well updated and monitored to assure the best positioning in hotel ranking.
• To ensure adequate targeted advertising and coverage of the hotel’s positioning, promotional programs, corporate image building and other activities.
• To ensure all hotel advertising and collateral (local Food and Beverage, Spa, etc.) are of consistent high standards, and that they comply with our hotel positioning
• To recommend and develop partnership with external partners such as credit card companies, luxury brand, banks, department stores, airlines, etc. to support the advertising and sales campaigns.
• To target annual recognized International awards for the Resort and Private island
• To closely work with Director of Spa, Director of Performance, Revenue Manager and Food and Beverage Managers to maximize use of the targeted market information including customer profile, behavior, and yield for the planning and evaluation of marketing communications.

Operational

• To closely work together with other departments to assess and support their internal and external communications needs.
• To establish and maintain the hotel library and photographic image filing
• To continuously update press kits.
• To welcome, greet and escort all Press fam trip or any media events taking place in the hotel or offsite event
• To maintain a perpetual analysis of competitor’s marketing and communication activities in the local market.
• To serve as the Webmaster for hotel’s Webpage and Internet related exposure and advertising.
• To make sure other Marketing Communications associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

Financial

• To prepare and conduct an annual marketing & communications budgets, in close cooperation with the Commercial Director including above the line advertising, public relations, sales promotions and publicity etc that will form part of the hotel’s business plan.

Personnel

• To recruit all Marketing & Communications associates. To follow hotel guidelines when recruiting and use a competency-based approach to selecting associates.
• To plan and implement effective training programs for Marketing Communications associates in coordination with the Training Manager and Departmental Trainers to maximize the effectiveness

REQUIREMENTS:

• Minimum of one (3) year in a similar position with a luxury hotel.
• Ability to multi-task and meet deadlines
• Customer-centric
• Ability to demonstrate working and engaging teams from different cultures
• Strong verbal and written communication skills along with being quality oriented with focus on details
• High performance standards
• Technical proficiency in related software (Excel spreadsheets, PowerPoint,Word)
• Positive attitude.
• Good Communication skills.
• Commitment in delivering a high level of customer service.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Ability to work under pressure and under own initiative.
• Passion for sales and achieving targets and objectives.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

ASSISTANT SPA MANAGER

MALDIVES

START DATE: ASAP

Our client, a luxury resort in the Maldives, is seeking an exceptional Assistant Spa Manager to help lead the smooth, refined operation of a world‑class Spa & Wellness sanctuary. This role ensures impeccable service standards, flawless cleanliness, and a motivated, high‑performing team that consistently delivers elevated guest experiences.

You’ll support daily spa operations, uphold brand‑level protocols, and inspire therapists to maintain the highest levels of professionalism and care. Ideal for a detail‑driven, guest‑focused spa professional who thrives in an ultra‑luxury environment and is passionate about wellness, service excellence, and team leadership.

RESPONSIBILITIES:

• Assist the Director of Spa & Wellness to provide leadership, support, direction and supervision of team in the daily operations of the Spa & Wellness.
• Assist with team member recruitment, department induction and training
• Guide and train Wellness Concierge on maximizing retail productivity and achieve monthly P&L target
• Guide and train new team members on the Spa booking system and the guest journey
• Assist on implementing and managing standard operating procedures and policies
• Assist on financial administration including monitoring daily productivity, forecasting and annual budgets
• Assist on upholding quality control standards, including the guest experience, service, hygiene, cleanliness, and product usage
• Assist on Purchasing: operating supplies, retail and professional products
• Manage monthly Inventory control
• Prepare departmental scheduling according to Resort Occupancy
• Assist on motivating the team on a daily basis and ensure incentive programs and professional development
• In the absence of Director of Spa assist on marketing coordination including promotions and special events
• Follow and implement all resort policies and procedures and protect company assets
• In the absence of Director of Spa to attend General Manager cocktails to promote Spa & Wellness Services
• Ensure all spa reports such as Average Guest Rebooks, Average Retail Spend, and Average Guest Spend are prepared monthly and accurately
• Monitor and check Therapist utilization, Guest Information Maintenance, Guest Feedback Treatment and Room Housekeeping Standards are aligned to departmental goals
• Conduct daily briefing and monthly Wellness Concierge / Attendant and Therapist meetings
• Prepare yearly Festive orders
• Ensure all back of the house areas are well maintained and tidy at all times
• Ensure Grooming consistency within the team
• The Resort requires that you perform any task deemed necessary by the Director of Spa / Assistant Spa Manager for the efficient running of the Spa Department specifically and the Resort in general

REQUIREMENTS:

• Experience in similar role with diversity of Spa, Fitness and Wellness related positions with good organizational skills
• Passionate in delivering high quality service and exceeding customer expectation in a high volume, fast paced spa environment
• Creative ability to assist with creation of marketing and customer service initiatives and a keen understanding of market trends
• Excellent communication, interpersonal skills, administrative and computer skills
• Candidate must have a good command of spoken and written English
• Pays attention to details and have strong customer service skills.
• Mature, meticulous, resourceful, organized and able to work independently.
• Have impeccable follow-through and “Can Do” attitude and mindset.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

ASSISTANT DIRECTOR OF FOOD & BEVERAGE

MALDIVES (LIVE IN)

START DATE: ASAP

Our client, a luxury resort in the Maldives, is seeking an exceptional Assistant Director of Food & Beverage to help lead world‑class dining operations across multiple signature venues. This role supports the F&B Director in driving service excellence, elevating culinary experiences, and ensuring every outlet delivers the refined, intuitive hospitality expected in an ultra‑luxury island setting.

You’ll oversee daily operations, guide and inspire diverse teams, uphold premium service standards, and contribute to strategic planning that enhances guest satisfaction and revenue performance. Ideal for a dynamic, detail‑driven F&B professional with strong leadership capability and a passion for crafting unforgettable dining moments in one of the world’s most iconic destinations.

RESPONSIBILITIES:

• In conjunction with the Director of F&B, manage all Food and Beverage Outlet operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Recruit, manage, train and develop the Food and Beverage team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Develop menus with other members of Food and Beverage team
• Incentivize team members to maximize sales and revenue
• Evaluate guest satisfaction levels with a focus on continuous improvement

REQUIREMENTS:

• Degree in relevant area, ideally bachelor's degree in hospitality management
• Luxury resort experience
• Passion for delivering exceptional levels of guest service
• Extensive Food & Beverage Experience within a luxury setting.
• Excellent communication skills, effective management, leadership, organizational and communications skills
• Ability to assemble, analyze, understand integrated spread sheets and complex technical information.
• Strong presentations skills
• Prioritization skills necessary to meet deadlines

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

ASSISTANT DIRECTOR OF COMMERCIAL

MALDIVES

START DATE: ASAP

Our client, a luxury resort in the Maldives, is seeking an accomplished Assistant Director of Commercial to drive revenue performance, market positioning, and strategic commercial initiatives across one of the region’s most iconic island destinations. This role partners closely with senior leadership to shape sales, marketing, and distribution strategies that elevate brand visibility and maximize profitability.

You’ll lead key commercial functions, analyze market trends, optimize pricing and inventory, and ensure the resort remains competitive in global luxury markets. Ideal for a results‑driven hospitality professional with strong analytical capability, commercial insight, and a passion for delivering exceptional business outcomes in a world‑class island environment.

RESPONSIBILITIES:

• Support preparation of revenue management reports for room revenue.
• Attend departmental meetings and communications.
• Assist in implementing hotel sales strategies to achieve revenue targets.
• Analyze Spa and F&B performance to improve revenue and profitability.
• Lead the hotel’s revenue management function.
• Ensure accurate reporting and analysis for decision-making.
• Implement competitive pricing based on demand forecasts.
• Manage room inventory and prevent overbooking.
• Maintain updated systems, rate codes, and inventory controls.
• Prepare and review occupancy and average rate forecasts regularly.
• Conduct and lead revenue meetings with departments.
• Recommend strategies during low demand or slow periods.
• Support the Commercial Director in maximizing revenue and yield.
• Use data analysis to drive pricing, distribution, and strategy decisions.
• Evaluate past strategies and contribute to future planning.
• Conduct displacement analysis to optimize market mix.
• Monitor use of revenue systems and tools for effectiveness.
• Ensure data accuracy, cleanliness, and integrity across systems.
• Train Front Office staff on correct procedures for data accuracy.
• Coordinate with RMCC on rate strategies, promotions, and reporting.
• Manage OTA performance, digital strategies, and online visibility.
• Support Spa and F&B with pricing strategies, budgeting, and forecasting.
• Assist in annual business planning and profitability improvement.
• Maintain knowledge of systems, tools, and technical processes.
• Train teams, ensure compliance, maintain relationships, and handle additional duties as assigned

REQUIREMENTS:

• Minimum of three (3) years’ experience in a similar position.
• Luxury Hotel / Resort experience.
• Proficient level of written and verbal English
• Sound computer knowledge including Microsoft Office, Opera and Fusion
• Positive attitude and good communications skills.
• Commitment to delivering a high level of customer service.
• Ability to demonstrate working and engaging teams from different cultures
• Excellent selling capabilities
• Ability to take initiative.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

ASSISTANT LODGE MANAGER

UGANDA (LIVE IN)

START DATE: ASAP

Our client, a leading luxury safari company, is seeking a dynamic Assistant Manager to support the General Manager in running a high‑end lodge in Uganda. This hands‑on role oversees daily operations, elevates guest experiences, and guides the team to deliver consistently exceptional service.

You’ll help strengthen systems, refine service standards, and foster a positive, high‑performance culture. Ideal for a proactive, adaptable hospitality professional who thrives in remote luxury environments and loves creating memorable guest moments.

RESPONSIBILITIES:

Lodge Management Assistance:

• Assist the General Manager in daily operations, including scheduling, staff coordination, and resource management.
• Hosting meals with guests.
• Stepping in to support management when understaffed.
• Ensure compliance with safety regulations and camp policies.
• Support staff training and development to enhance guest experience.
• Oversee camp activities, ensuring they are conducted smoothly and safely.
• Facilitate communication between staff and guests.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Support Management in ensuring effective stock management while embracing the most economical and profitable practices.
• Coordinate leave schedule management.
• Prepare relevant management and operational reports.
• Provide support in ensuring effective safety & health management.

General Support Functions

• Support cross-departmental coordination to ensure seamless guest experiences.
• Assist with logistics, planning, and execution of special events or bespoke guest requests.
• Take on additional responsibilities as required to support the overall success of the lodge.

REQUIREMENTS:

• Proven experience in luxury hospitality, guest experience, or lodge operations (preferably in remote or safari settings).
• Strong passion for creating meaningful, experiential travel offerings.
• Experience working with or alongside local communities and sustainability initiatives is highly desirable.
• Exceptional interpersonal and communication skills, with a natural ability to host and engage guests.
• Highly organized, proactive, and adaptable in a dynamic environment.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

GUEST EXPERIENCE MANAGER

UGANDA (LIVE IN)

START DATE: ASAP

Our client, an exclusive luxury safari company, is seeking a visionary Guest Experience Manager to join them at a pivotal moment — from pre-opening through to full operations at a unique luxury lodge in Uganda.

This is more than a hospitality role. It's an opportunity to design and deliver truly immersive guest journeys that go beyond five-star service, weaving together the wonder of the wild, the richness of local culture, and genuine connection to community. You'll be the architect of unforgettable moments — curating bespoke experiences, setting the tone for service excellence, and building a team culture rooted in warmth, care, and authenticity.

RESPONSIBILITIES:

Guest Experience Design & Delivery

• Develop, curate, and continuously enhance a portfolio of unique guest experiences at the lodge, with a strong emphasis on activities beyond gorilla trekking (e.g., cultural immersion, nature-based experiences, wellness, and conservation-focused activities).
• Personalize guest journeys from pre-arrival through departure, ensuring each stay is seamless, memorable, and aligned with brand standards.
• Act as a key host within the lodge, building genuine relationships with guests and ensuring exceptional service delivery at all touchpoints.

Community & Positive Impact Initiatives

• Design and implement guest-facing experiences that promote meaningful engagement with local communities.
• Collaborate with local partners to create authentic, ethical, and sustainable activities that generate positive social and economic impact.
• Ensure all experiences are aligned with the lodge’s sustainability and conservation goals.

Pre-Opening Support

• Assist the General Manager with pre-opening activities, including:
  • Development of guest experience concepts and programming
  • Creation of service standards and operational procedures
  • Recruitment, onboarding, and training of guest-facing staff
• Contribute to the setup of systems and processes that ensure a smooth and successful launch.

Operations & Leadership (Post-Opening)

• Serve as support to the General Manager on the day-to-day operation of the lodge.
• Provide leadership, mentorship, and ongoing training to the guest experience and front-of-house teams.
• Foster a culture of warmth, professionalism, and continuous improvement.

Guest Experience Optimization

• Monitor guest feedback and proactively identify opportunities to enhance the overall experience.
• Implement improvements and innovations based on guest insights, industry trends, and operational learnings.
• Maintain high levels of guest satisfaction and consistently exceed expectations.

Standards & Quality Assurance

• Implement, uphold, and continuously refine service and operational standards across all guest touchpoints.
• Ensure consistency in the delivery of experiences in line with brand values and positioning.
• Conduct regular reviews and training to maintain excellence in service delivery.

General Support Functions

• Support cross-departmental coordination to ensure seamless guest experiences.
• Assist with logistics, planning, and execution of special events or bespoke guest requests.

REQUIREMENTS:

• Proven experience in luxury hospitality, guest experience, or lodge operations (preferably in remote or safari settings).
• Strong passion for creating meaningful, experiential travel offerings.
• Experience working with or alongside local communities and sustainability initiatives is highly desirable.
• Exceptional interpersonal and communication skills, with a natural ability to host and engage guests.
• Strong leadership and team development capabilities.
• Highly organized, proactive, and adaptable in a dynamic environment.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

PASTRY CHEF

FIJI (LIVE-IN)

START DATE: ASAP

Seeking a talented Pastry Chef to join our client’s luxury island resort in Fiji. If you bring creativity, consistency, and a proven track record in high‑standard pastry production, this could be your next dream role. International resort or hotel experience is a plus, and strong references are essential.

REQUIREMENTS:

• International resort or hotel experience would be viewed favourably, although it is not essential.
• Strong references and a demonstrated track record of success are required.
• Proven ability to produce high‑quality pastries, desserts, and baked goods in a luxury or high‑standard culinary environment.
• Solid understanding of pastry techniques, food safety, and kitchen hygiene standards.
• Ability to work collaboratively within a multicultural team and thrive in a remote island setting.
• Strong organisational skills, attention to detail, and consistency in production and presentation.
• Creativity in menu development, daily specials, and event‑driven pastry offerings.
• Reliability, professionalism, and the ability to maintain performance under pressure.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!