TRAINER

CAPE TOWN, RSA

START DATE:

***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client, a leading luxury safari travel company, is seeking a dynamic Trainer to design and deliver high‑impact learning experiences for their Sales and Operations teams. In this role, you’ll create and facilitate training across systems, processes, and destination knowledge—empowering teams to deliver exceptional service and world‑class safari expertise.

You’ll train new starters, upskill existing staff, and lead maintenance and remedial training to ensure consistent performance. Working closely with the Performance & Development Manager, you’ll assess training needs, refine delivery methods, and continuously evolve content to match business demands.

A key part of the role is formalising and elevating all training materials—building new content from scratch, refreshing existing modules, and driving the shift toward digital learning assets. You’ll collaborate with Sales Directors, Operations Managers, and HR to ensure training is aligned, impactful, and seamlessly integrated across the organisation.

This is an exciting opportunity for a passionate learning professional who thrives in a fast‑paced, purpose‑driven environment and loves empowering teams to excel.

RESPONSIBILITIES:

• Conduct regular training needs and skills gap analyses to assess training requirements within the Sales and Operations teams this will be done in conjunction with the Performance & Development Manager and the HR Team
• Design training interventions for Sales and Operations positions
• Ensure that training interventions, inclusive of training materials, are continuously adapted to include new system features or pertinent updates.
• Develop and continuously maintain comprehensive training materials in a range of formats that are easily adjustable to employee learning styles

Training Content Areas:

Systems Training

Facilitate training for the company’s standard internal systems:

• Bazaruto, including End-to-End with Asilia
• HubSpot
• Flywire or any other pay gate system
• 3CX phone system
• Office 365, Teams, and Outlook file management
• Charter flight booking system (AeroCRS)

Support Team Processes

• Provisional, Confirmation, Audit processes

• Travel Preparation Pack and sending invoices to Accounts

• Rate query investigations and rate sheets
• Reconfirmation processes
• Client Travel Documentation
• Supplier services tab in Bazaruto
• Arrival Instructions and Itinerary blurbs

Client Experience Processes

• Customer Process Map & CRM mailer training

• If required emergency phone (after-hours support) training
• Visa, vaccination, and general on-trip preparation training

Enquiry & Quote Processes

• Pre-qualification training
• Bazaruto: Itinerary building, cancellations, deferrals & audit changes
• Process flow from consulting to confirming or closing an enquiry

African Safari Expert Processes

• Process flow from consulting to confirming or closing an enquiry
• Bazaruto: Itinerary building

REQUIREMENTS:

Knowledge

• Minimum of 4-years’ experience in a Travel Consultant role at a B2C travel business, working with inbound international travellers (essential)
• Minimum of 2-years’ experience in a Training Manager / Facilitator role at a comparable travel business (advantageous)
• The ideal candidate should come from a safari / tourism background and have a solid understanding of safari logistics and operational flow. This is essential.
• They should have hands-on experience in building and managing itineraries.
• A good working knowledge of airline systems, routing, and ticketing considerations would be important.
• The company uses HubSpot and Bazaruto (similar in function to Tourplan or Wetu), so familiarity with systems of this nature would be highly beneficial.
• Experience with ResRequest would be advantageous

Skills & Competencies

• Ability to transfer knowledge to others
• Ability to work with people
• Excellent written and verbal communication

• Excellent ability to present engaging and professional training sessions
• Ability to plan and organize
• Ability to deliver excellent service to internal trainees
• Ability to adapt and respond to changing training requirements
• Team player who is passionate about learning and development

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

ENTERTAINMENT ASSISTANT MANAGER

JAMAICA

START DATE: ASAP

*Jamaica-based candidates*

Our client, a premier luxury resort in Jamaica, is seeking a vibrant and driven Entertainment Assistant Manager to join their team.

As Entertainment Assistant Manager, you’ll play a key role in shaping the resort’s atmosphere—supporting the Entertainment Manager in designing, coordinating, and delivering an exciting calendar of entertainment and recreational experiences.

From crafting innovative programming to leading a dynamic team, you’ll help ensure every guest enjoys seamless, high‑energy, and memorable moments throughout their stay. This is a hands‑on, guest‑facing role perfect for someone who thrives on creativity, engagement, and operational excellence.

RESPONSIBILITIES:

• Assist in planning, scheduling, and coordinating daily and special entertainment programs
• including live performances, themed nights, fitness classes, kids’ activities, and holiday events.
• Supervise and support the entertainment team, ensuring high levels of performance, guest interaction, and adherence to safety standards.
• Lead or participate in activities and events as needed, maintaining high guest engagement and energy.
• Work closely with the Entertainment Manager to evaluate guest feedback and continuously improve entertainment offerings.
• Coordinate logistics with performers, vendors, and other departments to ensure seamless event execution.
• Help train and onboard new entertainment staff; foster a positive, creative, and motivated team environment.
• Monitor inventory of entertainment supplies and equipment, and assist with maintenance or replacements as needed.
• Step in for the Entertainment Manager during their absence and ensure continuity of operations.
• Prepare reports on attendance, feedback, and event performance.
• Any other duties assigned.

REQUIREMENTS:

• Degree or diploma in Hospitality, Event Management, Performing Arts or a related field.
• Minimum 3 years of experience in hospitality or entertainment, including at least 1 year in a supervisory or assistant management role.
• Excellent organizational, communication, and leadership skills.
• Enthusiastic and outgoing personality with a passion for guest service and entertainment.
• Flexibility to work evenings, weekends, and holidays as required.
• Proficient in MS Office and familiar with audio-visual equipment and entertainment technology.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

HOUSEKEEPING MANAGER

JAMAICA

START DATE: ASAP

We are searching for a Housekeeping Manager at our client’s luxury Jamaican resort.  The primary goal will be to direct and control all housekeeping operations and the staff of the housekeeping department. The Housekeeping Manager coordinates between housekeeping crews in order to inspect assigned areas and to ensure standards.

RESPONSIBILITIES:

• Administer all housekeeping facilities and ensure secure environments for all guests
• Monitor and ensure response to all client requests and always maintain company standards
• Monitor all sub-activities for departments and maintain records of all expenses and control all costs for the department and recommend ways to increase efficiency
• Design all housekeeping policies and procedures according to required standards and schedule all duties for staff
• Maintain safety and hygiene standards
• Ensure staff evaluations are completed according to company requirements
• Professionally address all disciplinary issues within the department
• Manage and analyze all incoming supplies and ensure compliance to all specifications and prepare all reports to be presented to management.
• Ensure policies, guidelines, rules and regulations of the Hotel are upheld within the department.
• Handle guest complaints and requests as necessary
• Conduct regular audits of the housekeeping procedures and
• Liaise regularly with the maintenance, front office and laundry departments
• Establish the motivational climate in the department
• Ensure staff has the necessary tools to complete their jobs and report any discrepancies to the Rooms Division Manager
• Implement strategies to minimize the department’s cost
• Perform other related duties which may be assigned from time to time.

REQUIREMENTS:

EDUCATION, SPECIALIZED TRAINING AND SKILLS

• BSc or Associate Degree in Business Management/Hospitality and Tourism Management
• Minimum of 4-5 years in a similar capacity in a 5-star all-inclusive hotel
• Training in management and/ supervisory skills
• Must be computer literate.

COMPETENCIES

• Good management skills
• Excellent interpersonal skills
• Excellent communication skills, both verbally and in writing
• Ability to work in a fast-paced, high-energy, and demanding work environment
• Ability to work under pressure
• Good knowledge of the hotel operations or ability to learn quickly
• Team player with an ability to motivate team members
• Dedicated, hard-working, self–motivated, and solution-oriented
• Excellent time management skills; ability to prioritize and coordinate details; ability to multitask and use initiative.
• Ability to work flexible hours and multitask
• Always follow safety guidelines.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

COMMUNITY COORDINATOR

CAPE TOWN, RSA

START DATE: ASAP

***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

We’re searching for a dynamic Community Coordinator to champion guest engagement and elevate our client’s digital presence across reviews, social platforms, and online communities. In this hands‑on role, you’ll be the voice behind the brand — responding thoughtfully to guest feedback, joining conversations that matter, and nurturing a vibrant, loyal community. Your work will directly shape how guests feel: heard, valued, and connected to the experiences that define this luxury safari company.

You’ll monitor sentiment, spark meaningful interactions, and share valuable insights with internal teams to continuously refine the guest journey. From protecting brand reputation to amplifying visibility, you’ll play a key role in ensuring every touchpoint reflects the company’s warmth, authenticity, and commitment to excellence. This is an opportunity to not just listen to guest feedback, but to actively influence and guide conversations across the broader digital landscape — strengthening engagement, deepening relationships, and helping the brand shine.

RESPONSIBILITIES:

• Guest Reviews & Feedback - Monitor and respond to guest reviews across platforms (GuestRevu, TripAdvisor, Google, Trustpilot, etc.) in a tone that reflects the company’s authenticity, empathy, and professionalism.
• Social Community Management (Owned Platforms) - Monitor and respond to comments and direct messages across the company’s social media platforms (Instagram, Facebook, LinkedIn, YouTube and emerging platforms such as Tik Tok)
• Guest & Community Engagement - Engage thoughtfully with feedback and posts from partners, guests and the wider travel community to strengthen Asilia’s voice and visibility.
• Cross-Functional Collaboration - Work closely with marketing, sales, operations, and guest relations, ensuring guest feedback informs decision-making at every level. Build relationships with camp managers, staff, and sales team to extract key guest information to deepen engagements.
• Insights & Reporting - Track key themes and conversations around safari travel, sustainability, conservation, and evolving guest expectations.

REQUIREMENTS:

Experience & Qualifications

• 1-3 years of experience in customer-facing, hospitality, or digital role.
• Experience writing or responding on behalf of a brand with attention to detail.
• Ideally a background in Sales, Marketing, Communications, or Customer Experience.
• 1-3 years written communication experience.
• Experience in analytics, CRM, or data reporting tools an advantage.
• Strong understanding of digital and social platforms (All social channels + platforms such as GuestRevu, TripAdvisor, Google Reviews etc.)

Skills and Attributes

• Good Judgement: Able to connect guest and community feedback to wider business goals and brand strategy.
• Social Media Platforms: Comfortable with social media platforms, algorithms and engagement mechanics.
• Strong writing skills: Clear, thoughtful communicator who can adapt tone depending on the situation and platform.
• Strong Communication: Confident representing the brand publicly in real-time conversations.
• Data + Analysis: Comfortable interpreting data to generate actionable insights.
• Customer-centric: Empathetic and attentive to guest needs, with the ability to handle both positive and negative feedback in a calm, and helpful way. A proactive mindset, not just reactive.
• Collaborative: Works well with others and is happy to work across different teams.
• Calm Under Pressure: Able to stay composed when dealing with complaints or more sensitive situations.
• Organised and proactive: Able to manage multiple feedback channels at once.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

TRIP DESIGNER

US (REMOTE)

START DATE: ASAP

Our client is searching for a highly motivated, mover and shaker people’s person with a deep desire to succeed while greatly appreciating the opportunity to change people’s lives. Sophisticated and refined, well-travelled, with an in-depth experience selling ultra-luxury travel experiences to Africa.  High emotional intelligence, good listener and understanding of the lifestyle of the 0.1%.  A stellar track record, hungry and determined.

REQUIREMENTS:

• Experience selling luxury travel to Southern & East African countries to UHNWI
• Stellar record of growing and exceeding sales target
• Self starter, ready to go
• High energy, extremely driven, happy to hustle and do what it takes
• Strong communication skills written & verbal
• Strong organization & time management skills
• Tech savvy, using Salesforce, Dropbox, Word, Excel and PowerPoint.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

RESORT MANAGER

ZANZIBAR (LIVE-IN)

START DATE: JUNE 2026

Our client is searching for a dynamic, forward‑thinking Resort Manager to lead one of Zanzibar’s luxury resorts. This is a standout opportunity to shape world‑class guest experiences while steering operational excellence and sustainable growth.

As the resort’s ambassador, you’ll inspire high‑performing teams, elevate service standards, and craft a guest journey that feels effortlessly exceptional. If you’re a visionary hospitality leader with a passion for people, performance, and place, this role invites you to leave your mark in one of the Indian Ocean’s most captivating destinations. Reporting to the General Manager.

REQUIREMENTS:

• Degree or diploma within hospitality and/or tourism.
• Experienced as a Hotel Manager of a small to mid-sized luxury resort.
• Experience in a remote or island resort, Zanzibar, is an added advantage.
• Strong communication skills, English fluency essential.
• Excellent computer literacy, technologically savvy and innovative, good knowledge of hospitality and finance-related software.
• Customer and human-centric mindset with strong communication skills, possess knowledge and expertise of hospitality operations service standards, accountable and take ownership for company’s operational and service performance.
• Financial literacy is a must-have quality, has to understand financial statements, budgets, KPIs and direct operations and leadership to drive and maximize profitability.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

RESIDENT MANAGER

MALDIVES (LIVE-IN, SINGLE ACCOMMODATION)

START DATE: ASAP

Are you a hands‑on, guest‑centric leader with a talent for inspiring teams and creating exceptional moments? Our client is seeking an exceptional Resident Manager to join their ultra‑luxury private island resort in the Maldives. This is a standout opportunity for a dynamic hospitality leader who thrives in refined, high‑touch environments and loves being at the heart of daily operations.

In this role, you’ll oversee and elevate all operational departments—including Front Office, Housekeeping, Golf, Spa, Boutique Retail, and other key guest‑facing areas—ensuring seamless service, impeccable standards, and unforgettable guest experiences. You’ll work closely with a passionate multicultural team, guiding them to deliver the personalised, intuitive service that defines world‑class island hospitality.

RESPONSIBILITIES:

• Strong interpersonal skills and an ability to build rapport with customers and creating “Private moment”.
• Liaising with internal departments to promote facilities and services.
• Resolve problems and maintain communication with all departments to ensure consistency in all services.
• Meet and greet all the in-house guest, arrival & departure daily.
• Overseeing daily guest communications, including message delivery, departure letters etc
• Look for ways to improve better Guest Services and bring the attention of superiors.
• Regular tours in Front of the House and liaise with all concerned departments for guest facilities and special requirements.
• Encourage communication between your team members and other departments.
• Strong interpersonal skills and an ability to build rapport with customers and creating “Private moment”.
• Liaising with internal departments to promote facilities and services.
• Resolve problems and maintain communication with all departments to ensure consistency in all services.
• Meet and greet all the in-house guest, arrival & departure daily.
• Overseeing daily guest communications, including message delivery, departure letters etc
• Look for ways to improve better Guest Services and bring the attention of superiors.
• Regular tours in Front of the House and liaise with all concerned departments for guest facilities and special requirements.
• Encourage communication between your team members and other departments.
• Strong interpersonal skills and an ability to build rapport with customers and creating “Private moment”.
• Liaising with internal departments to promote facilities and services.
• Resolve problems and maintain communication with all departments to ensure consistency in all services.
• Meet and greet all the in-house guest, arrival & departure daily.
• Overseeing daily guest communications, including message delivery, departure letters etc
• Look for ways to improve better Guest Services and bring the attention of superiors.
• Regular tours in Front of the House and liaise with all concerned departments for guest facilities and special requirements.
• Encourage communication between your team members and other departments.

REQUIREMENTS:

• Master's or bachelor's degree in hospitality management.
• Proven career track record in the Luxury Hotel Industry.
• At least 5 years' international experience in luxury hospitality in a similar role or equivalent position is Rooms Division.
• Remote Island based experience very desirable
• Excellent command over written and spoken English
• Other European languages would be very beneficial
• Advanced Microsoft software knowledge
• Advanced selling skills with familiarity in emotional intelligence
• Business Leadership, cross cultural work environments, exposure and critical problem analysis/resolutions skills.
• Capable of adapting to local conditions in remote locations.
• Previous successful expatriation is a must.
• Excellent Communicator.
• Public Speaking and Presentation Skills.
• Strong organisational and managerial skills.
• Proven leadership skills.
• Capable of managing a culturally diverse team

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

EXECUTIVE HOUSEKEEPER

FIJI

START DATE: ASAP

Our client is searching for an Executive Housekeeper to be responsible for leading housekeeping and laundry operations, ensuring high standards of cleanliness, safety, and guest satisfaction, typically requiring strong leadership, budgetary control, and experience in the hospitality sector. Ideal candidates possess managerial experience, proficiency with technology, and the flexibility to work varied hours.

KEY RESPONSIBILITIES:

• Oversee daily housekeeping and laundry operations to maintain high cleanliness standards.
• Manage and mentor staff, providing training and leadership.
• Control operational costs and ensure compliance with health and safety regulations.
• Coordinate with other departments for seamless operations.

REQUIREMENTS:

• Minimum 3 years’ work experience in a managerial position in a Hotel/Resort
• Strong leadership and communication skills
• Computer literate with excellent knowledge of Microsoft Suite, Material Control, Opera Cloud system
• Excellent attention to detail and an uncompromising commitment to standards.
• Must be customer focused and respond promptly to guests needs
• Excellent verbal and written communication skills on all levels
• Must be honest, reliable and have a friendly and outgoing personality        
• Demonstrated ability to work effectively in a team-oriented environment as well as independently
• High attention to detail and accuracy, ability to work flexible hours.
• Valid Class 2 Driver license

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

EXECUTIVE ASSISTANT MANAGER

CAPE TOWN, RSA

START DATE: ASAP

***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client, a luxury hotel in Cape Town, is seeking an exceptional Executive Assistant Manager (EAM) to serve as the operational right hand to the Managing Director. As second‑in‑command, you will oversee day‑to‑day hotel operations, ensuring the flawless, ultra‑luxury guest experience that defines the property.

You will champion service excellence across all departments, drive operational consistency, and confidently step into full leadership when deputising for the Managing Director. This is a high‑visibility role for a polished hospitality leader who thrives in a fast‑paced, luxury environment.

KEY RESPONSIBILITIES:

• Assist the Managing Director in the strategic planning, direction, and coordination of all hotel operations.
• Oversee daily operations across all departments to ensure consistency in ultra-luxury service delivery.
• Lead, mentor, and develop Heads of Department; conduct performance reviews and succession planning.
• Champion the hotel’s brand standards, ensuring every guest touchpoint reflects the five-star ethos.
• Manage and resolve escalated guest complaints with diplomacy, empathy, and swift resolution.
• Review and analyse operational KPIs, financial performance reports, and guest satisfaction scores.
• Drive revenue-generating initiatives in collaboration with Sales, Revenue, and F&B teams.
• Ensure full compliance with all statutory, health, safety, and licensing requirements.
• Represent the hotel at industry events, VIP functions, and community engagements.
• Oversee budgeting processes and monitor departmental cost controls.
• Foster a culture of continuous improvement, innovation, and genuine hospitality.
• Deputise for the Managing Director in their absence.

KEY QUALIFICATIONS & SKILLS:

• Bachelor’s Degree or Diploma in Hospitality Management or a related field.
• Minimum 8–10 years’ progressive hotel management experience, with at least 3 years at EAM or equivalent.
• Prior experience in a five-star or ultra-luxury property is essential.
• Proven track record of leading large, multi-cultural teams.
• Strong financial acumen with experience in budgeting and P&L management.
• Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
• Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
• Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
• Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a luxury boutique operation — where every guest interaction carries the full weight of the brand and no request is too small to matter.

KEY COMPETENCIES & SKILLS

• Exceptional leadership and people management skills.
• Outstanding verbal and written communication abilities.
• High emotional intelligence and guest-centric mindset.
• Strategic thinker with strong operational problem-solving skills.
• Proficiency in hotel management systems (e.g., Opera, Protel).
• Multilingual ability is an advantage.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!