TRAINER

CAPE TOWN, RSA

START DATE:

***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client, a leading luxury safari travel company, is seeking a dynamic Trainer to design and deliver high‑impact learning experiences for their Sales and Operations teams. In this role, you’ll create and facilitate training across systems, processes, and destination knowledge—empowering teams to deliver exceptional service and world‑class safari expertise.

You’ll train new starters, upskill existing staff, and lead maintenance and remedial training to ensure consistent performance. Working closely with the Performance & Development Manager, you’ll assess training needs, refine delivery methods, and continuously evolve content to match business demands.

A key part of the role is formalising and elevating all training materials—building new content from scratch, refreshing existing modules, and driving the shift toward digital learning assets. You’ll collaborate with Sales Directors, Operations Managers, and HR to ensure training is aligned, impactful, and seamlessly integrated across the organisation.

This is an exciting opportunity for a passionate learning professional who thrives in a fast‑paced, purpose‑driven environment and loves empowering teams to excel.

RESPONSIBILITIES:

• Conduct regular training needs and skills gap analyses to assess training requirements within the Sales and Operations teams this will be done in conjunction with the Performance & Development Manager and the HR Team
• Design training interventions for Sales and Operations positions
• Ensure that training interventions, inclusive of training materials, are continuously adapted to include new system features or pertinent updates.
• Develop and continuously maintain comprehensive training materials in a range of formats that are easily adjustable to employee learning styles

Training Content Areas:

Systems Training

Facilitate training for the company’s standard internal systems:

• Bazaruto, including End-to-End with Asilia
• HubSpot
• Flywire or any other pay gate system
• 3CX phone system
• Office 365, Teams, and Outlook file management
• Charter flight booking system (AeroCRS)

Support Team Processes

• Provisional, Confirmation, Audit processes

• Travel Preparation Pack and sending invoices to Accounts

• Rate query investigations and rate sheets
• Reconfirmation processes
• Client Travel Documentation
• Supplier services tab in Bazaruto
• Arrival Instructions and Itinerary blurbs

Client Experience Processes

• Customer Process Map & CRM mailer training

• If required emergency phone (after-hours support) training
• Visa, vaccination, and general on-trip preparation training

Enquiry & Quote Processes

• Pre-qualification training
• Bazaruto: Itinerary building, cancellations, deferrals & audit changes
• Process flow from consulting to confirming or closing an enquiry

African Safari Expert Processes

• Process flow from consulting to confirming or closing an enquiry
• Bazaruto: Itinerary building

REQUIREMENTS:

Knowledge

• Minimum of 4-years’ experience in a Travel Consultant role at a B2C travel business, working with inbound international travellers (essential)
• Minimum of 2-years’ experience in a Training Manager / Facilitator role at a comparable travel business (advantageous)
• The ideal candidate should come from a safari / tourism background and have a solid understanding of safari logistics and operational flow. This is essential.
• They should have hands-on experience in building and managing itineraries.
• A good working knowledge of airline systems, routing, and ticketing considerations would be important.
• The company uses HubSpot and Bazaruto (similar in function to Tourplan or Wetu), so familiarity with systems of this nature would be highly beneficial.
• Experience with ResRequest would be advantageous

Skills & Competencies

• Ability to transfer knowledge to others
• Ability to work with people
• Excellent written and verbal communication

• Excellent ability to present engaging and professional training sessions
• Ability to plan and organize
• Ability to deliver excellent service to internal trainees
• Ability to adapt and respond to changing training requirements
• Team player who is passionate about learning and development

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

GUEST & COMMUNITY ENGAGEMENT SPECIALIST

CAPE TOWN, RSA

START DATE: ASAP

***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client, a leading luxury safari travel company, is seeking a talented Guest & Community Engagement Specialist to shape how guests connect with the brand—before, during, and long after their journey. In this high‑impact role, you’ll manage guest feedback, elevate online reputation, and grow a vibrant digital community across key review sites and social platforms.

You’ll craft thoughtful, on‑brand responses, analyse sentiment, spot trends, and turn guest insights into actionable recommendations for Marketing, Operations, Sales, and Guest Relations. With a blend of strategic thinking and hands‑on execution, you’ll strengthen brand visibility, refine the company’s digital voice, and ensure every interaction reflects the authenticity and excellence the brand is known for.

A key part of the role includes nurturing relationships with past guests—driving repeat stays, referrals, and long‑term loyalty through meaningful engagement and personalised communication. Ultimately, you’ll help the company not just listen to guest feedback but actively shape conversations across the digital landscape.

RESPONSIBILITIES:

• Manage the guest reviews platform strategy with key stakeholders ensuring all key market sources are supported and planned for.
• Monitor and respond to guest reviews across platforms (GuestRevu, TripAdvisor, Google, Trustpilot, etc.) in a tone that reflects the company’s authenticity, empathy, and professionalism.
• Monitor and respond to comments and direct messages across the company’s social media platforms in a timely and brand-aligned manner.
• Identify relevant trends, cultural moments, and industry conversations aligned with the company’s positioning.
• Act as the key link between Marketing, PR, Operations, Sales, and Guest Relations, ensuring guest feedback informs decision-making at every level.
• Manage booking-related queries by liaising with Reservations and Sales teams.
• Collect and analyse guest feedback to identify recurring themes, patterns, and opportunities for improvement, through qualitative and quantitative methods.
• Develop and implement strategies to engage past guests, encouraging repeat bookings and referrals through thoughtful, personalised communication.

REQUIREMENTS:

Experience & Qualifications

• 4+ years of experience in hospitality, travel, or tourism, ideally within the luxury or experiential segment.
• Proven experience managing online/social media brand reputation or customer feedback platforms.
• Background in Marketing, Communications, or Customer Experience.
• 2+ years of copywriting experience to support brand-building response matrix on social channels.
• Experience in analytics, CRM, or data reporting tools an advantage.
• Strong understanding of digital and social platforms (All social channels + platforms like GuestRevu, TripAdvisor, Google Reviews etc.)

Skills and Attributes

• Strategic mindset: Ability to connect guest and community feedback to wider business goals and brand strategy.
• Social Media Platforms: Strong understanding of social media algorithms and engagement mechanics.
• Strong writing skills: Excellent written communication with the ability to adapt tone to different guest scenarios and platform-native formats.
• Strong Communication: Confident representing the brand publicly in real-time conversations.
• Analytical acumen: Comfortable interpreting qualitative and quantitative data to generate actionable insights.
• Customer-centric: An empathetic and intuitive understanding of guest needs and emotions, with the ability to manage sensitive guest communications. A proactive, community-building mindset, not just reactive.
• Collaborative: Able to work cross-functionally with multiple teams and manage senior stakeholder relationships.
• Crisis awareness: Calm and solution-oriented under pressure.
• Organised and proactive: Able to manage multiple feedback channels and follow through on insights.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

TRIP DESIGNER

US (REMOTE)

START DATE: ASAP

Our client is searching for a highly motivated, mover and shaker people’s person with a deep desire to succeed while greatly appreciating the opportunity to change people’s lives. Sophisticated and refined, well-travelled, with an in-depth experience selling ultra-luxury travel experiences to Africa.  High emotional intelligence, good listener and understanding of the lifestyle of the 0.1%.  A stellar track record, hungry and determined.

REQUIREMENTS:

• Experience selling luxury travel to Southern & East African countries to UHNWI
• Stellar record of growing and exceeding sales target
• Self starter, ready to go
• High energy, extremely driven, happy to hustle and do what it takes
• Strong communication skills written & verbal
• Strong organization & time management skills
• Tech savvy, using Salesforce, Dropbox, Word, Excel and PowerPoint.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

RESORT MANAGER

ZANZIBAR (LIVE-IN)

START DATE: JUNE 2026

Our client is searching for a dynamic, forward‑thinking Resort Manager to lead one of Zanzibar’s luxury resorts. This is a standout opportunity to shape world‑class guest experiences while steering operational excellence and sustainable growth.

As the resort’s ambassador, you’ll inspire high‑performing teams, elevate service standards, and craft a guest journey that feels effortlessly exceptional. If you’re a visionary hospitality leader with a passion for people, performance, and place, this role invites you to leave your mark in one of the Indian Ocean’s most captivating destinations. Reporting to the General Manager.

REQUIREMENTS:

• Degree or diploma within hospitality and/or tourism.
• Experienced as a Hotel Manager of a small to mid-sized luxury resort.
• Experience in a remote or island resort, Zanzibar, is an added advantage.
• Strong communication skills, English fluency essential.
• Excellent computer literacy, technologically savvy and innovative, good knowledge of hospitality and finance-related software.
• Customer and human-centric mindset with strong communication skills, possess knowledge and expertise of hospitality operations service standards, accountable and take ownership for company’s operational and service performance.
• Financial literacy is a must-have quality, has to understand financial statements, budgets, KPIs and direct operations and leadership to drive and maximize profitability.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

RESIDENT MANAGER

MALDIVES (LIVE-IN, SINGLE ACCOMMODATION)

START DATE: ASAP

Are you a hands‑on, guest‑centric leader with a talent for inspiring teams and creating exceptional moments? Our client is seeking an exceptional Resident Manager to join their ultra‑luxury private island resort in the Maldives. This is a standout opportunity for a dynamic hospitality leader who thrives in refined, high‑touch environments and loves being at the heart of daily operations.

In this role, you’ll oversee and elevate all operational departments—including Front Office, Housekeeping, Golf, Spa, Boutique Retail, and other key guest‑facing areas—ensuring seamless service, impeccable standards, and unforgettable guest experiences. You’ll work closely with a passionate multicultural team, guiding them to deliver the personalised, intuitive service that defines world‑class island hospitality.

RESPONSIBILITIES:

• Strong interpersonal skills and an ability to build rapport with customers and creating “Private moment”.
• Liaising with internal departments to promote facilities and services.
• Resolve problems and maintain communication with all departments to ensure consistency in all services.
• Meet and greet all the in-house guest, arrival & departure daily.
• Overseeing daily guest communications, including message delivery, departure letters etc
• Look for ways to improve better Guest Services and bring the attention of superiors.
• Regular tours in Front of the House and liaise with all concerned departments for guest facilities and special requirements.
• Encourage communication between your team members and other departments.
• Strong interpersonal skills and an ability to build rapport with customers and creating “Private moment”.
• Liaising with internal departments to promote facilities and services.
• Resolve problems and maintain communication with all departments to ensure consistency in all services.
• Meet and greet all the in-house guest, arrival & departure daily.
• Overseeing daily guest communications, including message delivery, departure letters etc
• Look for ways to improve better Guest Services and bring the attention of superiors.
• Regular tours in Front of the House and liaise with all concerned departments for guest facilities and special requirements.
• Encourage communication between your team members and other departments.
• Strong interpersonal skills and an ability to build rapport with customers and creating “Private moment”.
• Liaising with internal departments to promote facilities and services.
• Resolve problems and maintain communication with all departments to ensure consistency in all services.
• Meet and greet all the in-house guest, arrival & departure daily.
• Overseeing daily guest communications, including message delivery, departure letters etc
• Look for ways to improve better Guest Services and bring the attention of superiors.
• Regular tours in Front of the House and liaise with all concerned departments for guest facilities and special requirements.
• Encourage communication between your team members and other departments.

REQUIREMENTS:

• Master's or bachelor's degree in hospitality management.
• Proven career track record in the Luxury Hotel Industry.
• At least 5 years' international experience in luxury hospitality in a similar role or equivalent position is Rooms Division.
• Remote Island based experience very desirable
• Excellent command over written and spoken English
• Other European languages would be very beneficial
• Advanced Microsoft software knowledge
• Advanced selling skills with familiarity in emotional intelligence
• Business Leadership, cross cultural work environments, exposure and critical problem analysis/resolutions skills.
• Capable of adapting to local conditions in remote locations.
• Previous successful expatriation is a must.
• Excellent Communicator.
• Public Speaking and Presentation Skills.
• Strong organisational and managerial skills.
• Proven leadership skills.
• Capable of managing a culturally diverse team

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

EXECUTIVE HOUSEKEEPER

FIJI

START DATE: ASAP

Our client is searching for an Executive Housekeeper to be responsible for leading housekeeping and laundry operations, ensuring high standards of cleanliness, safety, and guest satisfaction, typically requiring strong leadership, budgetary control, and experience in the hospitality sector. Ideal candidates possess managerial experience, proficiency with technology, and the flexibility to work varied hours.

KEY RESPONSIBILITIES:

• Oversee daily housekeeping and laundry operations to maintain high cleanliness standards.
• Manage and mentor staff, providing training and leadership.
• Control operational costs and ensure compliance with health and safety regulations.
• Coordinate with other departments for seamless operations.

REQUIREMENTS:

• Minimum 3 years’ work experience in a managerial position in a Hotel/Resort
• Strong leadership and communication skills
• Computer literate with excellent knowledge of Microsoft Suite, Material Control, Opera Cloud system
• Excellent attention to detail and an uncompromising commitment to standards.
• Must be customer focused and respond promptly to guests needs
• Excellent verbal and written communication skills on all levels
• Must be honest, reliable and have a friendly and outgoing personality        
• Demonstrated ability to work effectively in a team-oriented environment as well as independently
• High attention to detail and accuracy, ability to work flexible hours.
• Valid Class 2 Driver license

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

EXECUTIVE ASSISTANT MANAGER

CAPE TOWN, RSA

START DATE: ASAP

***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client, a luxury hotel in Cape Town, is seeking an exceptional Executive Assistant Manager (EAM) to serve as the operational right hand to the Managing Director. As second‑in‑command, you will oversee day‑to‑day hotel operations, ensuring the flawless, ultra‑luxury guest experience that defines the property.

You will champion service excellence across all departments, drive operational consistency, and confidently step into full leadership when deputising for the Managing Director. This is a high‑visibility role for a polished hospitality leader who thrives in a fast‑paced, luxury environment.

KEY RESPONSIBILITIES:

• Assist the Managing Director in the strategic planning, direction, and coordination of all hotel operations.
• Oversee daily operations across all departments to ensure consistency in ultra-luxury service delivery.
• Lead, mentor, and develop Heads of Department; conduct performance reviews and succession planning.
• Champion the hotel’s brand standards, ensuring every guest touchpoint reflects the five-star ethos.
• Manage and resolve escalated guest complaints with diplomacy, empathy, and swift resolution.
• Review and analyse operational KPIs, financial performance reports, and guest satisfaction scores.
• Drive revenue-generating initiatives in collaboration with Sales, Revenue, and F&B teams.
• Ensure full compliance with all statutory, health, safety, and licensing requirements.
• Represent the hotel at industry events, VIP functions, and community engagements.
• Oversee budgeting processes and monitor departmental cost controls.
• Foster a culture of continuous improvement, innovation, and genuine hospitality.
• Deputise for the Managing Director in their absence.

KEY QUALIFICATIONS & SKILLS:

• Bachelor’s Degree or Diploma in Hospitality Management or a related field.
• Minimum 8–10 years’ progressive hotel management experience, with at least 3 years at EAM or equivalent.
• Prior experience in a five-star or ultra-luxury property is essential.
• Proven track record of leading large, multi-cultural teams.
• Strong financial acumen with experience in budgeting and P&L management.
• Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
• Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
• Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
• Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a luxury boutique operation — where every guest interaction carries the full weight of the brand and no request is too small to matter.

KEY COMPETENCIES & SKILLS

• Exceptional leadership and people management skills.
• Outstanding verbal and written communication abilities.
• High emotional intelligence and guest-centric mindset.
• Strategic thinker with strong operational problem-solving skills.
• Proficiency in hotel management systems (e.g., Opera, Protel).
• Multilingual ability is an advantage.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

 BUTLER MANAGER

CAPE TOWN, RSA

START DATE: ASAP

***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client, a luxury hotel in Cape Town, is seeking an exceptional Butler Manager to lead its elite butler team. In this high‑touch leadership role, you’ll set the gold standard for personalised, anticipatory, and impeccably discreet service—ensuring every guest enjoys a flawlessly tailored five‑star experience.

You’ll guide a team of skilled butlers who cater to the unique preferences of the hotel’s most discerning clientele, elevating each stay with thoughtful detail, refined service rituals, and world‑class professionalism.

RESPONSIBILITIES:

• Lead and manage the butler team, setting clear service standards aligned with ultra-luxury benchmarks.
• Oversee personalised pre-arrival preparation for all guests, including suite set-up and preference fulfilment.
• Build and maintain detailed guest preference profiles, ensuring continuity and personalisation across stays.
• Train and develop butlers in silver service, etiquette, anticipatory service, and guest psychology.
• Manage the scheduling, rostering, and deployment of the butler team across all suites and VIP rooms.
• Act as personal butler for VVIP and high-profile guests as required.
• Coordinate with Housekeeping, F&B, Concierge, and all departments to fulfil bespoke guest requests.
• Manage the in-room dining experience, ensuring seamless and elegant service.
• Handle all guest feedback relating to butler services, implementing improvements proactively.
• Maintain all butler service equipment, trolleys, silver, and supplies to impeccable standards.
• Conduct regular team briefings, role-plays, and service excellence training sessions.
• Prepare departmental reports, budgets, and supply requisitions.

REQUIREMENTS:

• Formal butler training certification (Guild of Professional English Butlers, Ivor Spencer, or equivalent) preferred.
• Minimum 5 years’ butler experience with at least 2 years in a management or Head Butler role.
• Experience in ultra-luxury hotels, private residences, or superyacht environments.
• Strong knowledge of wine, spirits, dining etiquette, and luxury lifestyle services.
• Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
• Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
• Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
• Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a luxury boutique operation — where every guest interaction carries the full weight of the brand and no request is too small to matter.

Key competencies & skills

• Impeccable personal presentation and refined manners.
• Deep empathy, intuition, and ability to anticipate guest needs.
• Absolute discretion and confidentiality.
• Strong leadership and coaching abilities.
• Calm, poised, and unflappable demeanour.
• Multilingual skills highly advantageous.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

CONCIERGE MANAGER

CAPE TOWN, RSA

START DATE: ASAP

***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client is seeking an exceptional Concierge Manager to lead the concierge team at a premier luxury hotel in Cape Town. In this high‑touch, guest‑facing role, you’ll be the master curator of extraordinary experiences—delivering expert local insight, personalised recommendations, and seamless assistance that anticipates every need.

From securing impossible‑to‑get restaurant reservations to crafting bespoke itineraries and exclusive moments, you’ll elevate each stay beyond expectation and set the benchmark for world‑class hospitality.

RESPONSIBILITIES:

• Lead and manage the concierge team including bell staff and doormen.
• Build and maintain an extensive network of local contacts: restaurants, theatres, tour operators, and exclusive experiences.
• Assist guests with restaurant reservations, sightseeing, transportation, event tickets, and all special requests.
• Develop and maintain an up-to-date concierge resource library of local information and insider knowledge.
• Ensure the hotel entrance, lobby, and concierge desk are always impeccably presented.
• Coordinate VIP arrivals, including airport transfers, personal shopping, and bespoke itinerary planning.
• Train and develop the concierge team on destination knowledge, etiquette, and luxury service standards.
• Manage guest luggage handling procedures and ensure security and accuracy.
• Handle guest queries, complaints, and requests in a warm, knowledgeable, and efficient manner.
• Collaborate with butler and guest services teams for integrated guest experiences.
• Maintain membership and active participation in Les Clefs d’Or or equivalent professional organisations.
• Prepare departmental reports, training plans, and shift schedules.

REQUIREMENTS:

• Diploma or Degree in Hospitality Management or related field.
• Minimum 5 years’ concierge experience, with at least 2 years in a management role.
• Les Clefs d’Or membership or candidacy is highly desirable.
• In-depth knowledge of Cape Town’s luxury dining, entertainment, and travel landscape.
• Valid driver’s licence.
• Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
• Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
• Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
• Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a boutique luxury operation — where every guest interaction carries the full weight of the brand and no request is too small to matter.

Key competencies & skills

• Encyclopaedic knowledge of local and international luxury lifestyle offerings.
• Warm, welcoming, and exceptionally well-mannered.
• Strong organisational and networking abilities.
• Resourceful and solutions-focused.
• Elegant communication style, both verbal and written.
• Multilingual skills are a significant advantage.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

GUEST SERVICE MANAGER

CAPE TOWN, RSA

START DATE: ASAP

***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client is seeking an outstanding Guest Service Manager to champion the guest experience at a leading luxury hotel in Cape Town. As the face of the property’s service culture, you’ll ensure every guest is welcomed with warmth, personalised attention, and a seamless five‑star journey from arrival to departure.

You’ll lead and inspire the front‑of‑house team, elevate service standards, and drive exceptional guest satisfaction—creating memorable moments that define true luxury hospitality.

RESPONSIBILITIES:

• Oversee all front office operations including check-in, check-out, concierge, and butler services.
• Ensure every guest interaction reflects the luxury brand standards of the hotel.
• Handle and resolve guest complaints, requests, and escalations swiftly and professionally.
• Monitor daily arrivals and departures, coordinating VIP and special occasion arrangements.
• Lead, coach, and develop the Guest Service team through regular briefings and performance reviews.
• Review guest feedback and online reviews on GuestRevu, TripAdvisor or similar; develop action plans for continuous improvement.
• Manage room assignments, upgrades, and allocation in collaboration with Reservations and Housekeeping.
• Maintain current knowledge of all hotel facilities, local attractions, and VIP guest preferences.
• Ensure the lobby and reception areas are impeccably presented at all times.
• Monitor and manage the shift schedule, ensuring adequate coverage during peak periods.
• Collaborate with all departments to ensure seamless coordination for the guest journey.
• Assist in preparing departmental budgets and managing operational costs.

REQUIREMENTS:

• Diploma or Degree in Hospitality Management or equivalent.
• Minimum 5 years’ front office experience, with at least 2 years in a management role.
• Luxury or five-star international hotel experience is essential.
• Proficiency in GuestRevu, Protel, Opera or similar PMS.
• Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
• Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
• Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
• Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a luxury boutique operation — where every guest interaction carries the full weight of the brand and no request is too small to matter.

Key competencies:

• Warm, professional, and impeccable guest-facing manner.
• Strong leadership and team-building capabilities.
• Excellent problem-solving and conflict resolution skills.
• Outstanding verbal communication; multilingual skills advantageous.
• Well-groomed, poised, and reflective of luxury brand values.
• Ability to work under pressure and remain composed at all times.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!