EVENTS MANAGER

MALDIVES (LIVE IN, SINGLE ACCOMMODATION)

START DATE: 1 MARCH 2026

We are looking for a successful and enthusiastic Event Planner to assist with events from conception through to completion at our client’s ultra-luxury private island resort in the Maldives. Responsibilities include providing outstanding customer service and organizing memorable events that meet quality expectations.

This role would be island-based and involve all types of events, from guest birthdays, celebrations and weddings to large-scale events with international artists. Reporting to the Director of PR, Marketing & Events.

RESPONSIBILITIES:

• Coordination and execution of bespoke events and celebrations for high-end guests
• Collaborate with clients and internal teams to design tailored experiences from intimate beach weddings to large world-class functions, ensuring seamless logistics, exceptional service delivery and attention to the resort's luxury standards.
• Lead event of operations, manage vendor partnerships control budgets and ensure all events reflect the brand's five-star hospitality and attention to detail
• Event planning, design and production while managing all project delivery elements within time limits
• Liaise with international artists to ensure that all aspects of the performance are catered to
• Liaise with guests to identify their needs and to ensure customer satisfaction
• Conduct market research, gather information and negotiate contracts prior to closing any deals
• Propose ideas to improve provided services and event quality
• Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
• Good understanding of shipping / logistics of the island
• Ensure compliance with insurance, legal, health and safety obligations, and any necessary permits
• Specify staff requirements and coordinate their activities
• Cooperate with marketing and PR to promote events
• Proactively handle any arising issues and troubleshoot any emerging problems on the event day
• Conduct pre- and post – event evaluations and report on outcomes
• Research the market, identify event opportunities and generate interest
• Demonstrate a high degree of the resort's culture and service standards awareness.

REQUIREMENTS:

• Minimum of 3 years’ leading events service at some of the worlds’ best 5* luxury hotels/resorts
• Proven experience as an Events Planner or Organizer
• Relevant degree in Hospitality or Event Planning preferred
• Excellent communication skills (English) and impeccable inter-personal skills.
• Strong leadership and project management skills
• Excellent organizational and multitasking skills & confident to anticipate and manage processes with great attention to detail.
• Good understanding of logistics
• Flexibility towards the scope and a positive mindset.
• Possesses outstanding guest service skills, striving to exceed guests’ expectations
• Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events)
• Design software experience an advantage
• Driver’s licence advantageous

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

PR & MARKETING MANAGER

MALDIVES (ISLAND BASED, LIVE-IN)

START DATE: ASAP

Our client, a leading luxury resort group in the Maldives, is seeking an experienced and creative PR & Marketing Manager to elevate the brand’s global presence and drive strategic communication across multiple award‑winning island properties. This role is ideal for a dynamic storyteller with a passion for luxury travel, strong media relationships, and the ability to craft compelling narratives that resonate with discerning international audiences.

RESPONSIBILITIES:

Public Relations & Brand Communications

• Develop and execute a comprehensive PR strategy that strengthens brand visibility across key global markets.
• Build and maintain strong relationships with international media, influencers, travel writers, and brand partners.
• Coordinate press trips, media stays, and brand collaborations that showcase the resorts’ unique experiences.
• Prepare press releases, media kits, speeches, and brand statements aligned with the group’s identity and positioning.

Marketing Strategy & Campaigns

• Lead the creation and implementation of integrated marketing campaigns across digital, print, and social channels.
• Work closely with resort leadership to ensure all marketing initiatives support commercial goals and guest acquisition strategies.
• Oversee content creation, including photography, videography, storytelling, and promotional materials.
• Monitor market trends, competitor activity, and guest insights to identify new opportunities for brand growth.

Digital Marketing & Social Media

• Manage the group’s digital presence, ensuring consistent brand voice and high‑quality content across all platforms.
• Oversee social media strategy, content calendars, community engagement, and performance analytics.
• Collaborate with digital agencies on SEO, SEM, website updates, and online advertising campaigns.

REQUIREMENTS:

• Degree in Marketing, Communications, PR, or related field.
• Experience in luxury hospitality marketing or PR; resort or island experience is a strong advantage.
• Proven success in managing international media relations and luxury brand storytelling.
• Strong digital marketing knowledge, including social media management and content strategy.
• Exceptional writing, communication, and presentation skills.
• Highly creative, detail‑oriented, and comfortable working in a fast‑paced, multicultural environment.
• Culturally aware, adaptable, and inspired by island living.
• Proactive, organised, and able to manage multiple projects simultaneously.
• Passionate about luxury travel, guest experience, and brand excellence.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

RESIDENT MANAGER

MALDIVES (LIVE-IN, SINGLE ACCOMMODATION)

START DATE: ASAP

Are you a hands‑on, guest‑centric leader with a talent for inspiring teams and creating exceptional moments? Our client is seeking an exceptional Resident Manager to join their ultra‑luxury private island resort in the Maldives. This is a standout opportunity for a dynamic hospitality leader who thrives in refined, high‑touch environments and loves being at the heart of daily operations.

In this role, you’ll oversee and elevate all operational departments—including Front Office, Housekeeping, Golf, Spa, Boutique Retail, and other key guest‑facing areas—ensuring seamless service, impeccable standards, and unforgettable guest experiences. You’ll work closely with a passionate multicultural team, guiding them to deliver the personalised, intuitive service that defines world‑class island hospitality.

RESPONSIBILITIES:

• Strong interpersonal skills and an ability to build rapport with customers and creating “Private moment”.
• Liaising with internal departments to promote facilities and services.
• Resolve problems and maintain communication with all departments to ensure consistency in all services.
• Meet and greet all the in-house guest, arrival & departure daily.
• Overseeing daily guest communications, including message delivery, departure letters etc
• Look for ways to improve better Guest Services and bring the attention of superiors.
• Regular tours in Front of the House and liaise with all concerned departments for guest facilities and special requirements.
• Encourage communication between your team members and other departments.
• Strong interpersonal skills and an ability to build rapport with customers and creating “Private moment”.
• Liaising with internal departments to promote facilities and services.
• Resolve problems and maintain communication with all departments to ensure consistency in all services.
• Meet and greet all the in-house guest, arrival & departure daily.
• Overseeing daily guest communications, including message delivery, departure letters etc
• Look for ways to improve better Guest Services and bring the attention of superiors.
• Regular tours in Front of the House and liaise with all concerned departments for guest facilities and special requirements.
• Encourage communication between your team members and other departments.
• Strong interpersonal skills and an ability to build rapport with customers and creating “Private moment”.
• Liaising with internal departments to promote facilities and services.
• Resolve problems and maintain communication with all departments to ensure consistency in all services.
• Meet and greet all the in-house guest, arrival & departure daily.
• Overseeing daily guest communications, including message delivery, departure letters etc
• Look for ways to improve better Guest Services and bring the attention of superiors.
• Regular tours in Front of the House and liaise with all concerned departments for guest facilities and special requirements.
• Encourage communication between your team members and other departments.

REQUIREMENTS:

• Master's or bachelor's degree in hospitality management.
• Proven career track record in the Luxury Hotel Industry.
• At least 5 years' international experience in luxury hospitality in a similar role or equivalent position is Rooms Division.
• Remote Island based experience very desirable
• Excellent command over written and spoken English
• Other European languages would be very beneficial
• Advanced Microsoft software knowledge
• Advanced selling skills with familiarity in emotional intelligence
• Business Leadership, cross cultural work environments, exposure and critical problem analysis/resolutions skills.
• Capable of adapting to local conditions in remote locations.
• Previous successful expatriation is a must.
• Excellent Communicator.
• Public Speaking and Presentation Skills.
• Strong organisational and managerial skills.
• Proven leadership skills.
• Capable of managing a culturally diverse team

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

GENERAL MANAGER

MALDIVES (LIVE-IN)

START DATE: ASAP

Our client is seeking an exceptional General Manager to lead their three luxury island resorts in the Maldives. This is a rare opportunity for a visionary hospitality leader to shape the guest experience across some of the most breathtaking destinations in the world.

In this role, you will provide strategic direction, drive operational excellence, and oversee the commercial performance of all properties within the cluster. You’ll ensure that each resort delivers world‑class service, upholds brand standards, and consistently exceeds guest expectations.

We’re looking for a seasoned, culturally aware leader with a hands‑on approach and a natural ability to inspire and unite diverse teams across multiple islands. If you thrive in dynamic environments, excel at building high‑performing teams, and are passionate about creating unforgettable guest journeys, this role offers the perfect platform to make a meaningful impact.

RESPONSIBILITIES:

• To operate the resorts in accordance with the brand standards.
• To work closely with the group leadership team to set the operational strategy for the resorts.
• To align the operational performance with the resort strategy.
• To deliver the guest experience expected of a luxury resort in line with the brand standards.
• To host guests, VIPs and site inspections in line with the brand standards.
• To report on all aspects of the resort’s performance in line with the reporting guidelines.
• To embrace technology, utilise all systems and processes to enhance the guest experience and operational efficiencies.
• To have an operational understanding of all systems and processes and software applications.
• To manage employee performance.
• To continuously upgrade the operational standards of the resort.
• To plan, organise and recruit all human capital in the resort, to maximise service delivery, enhance revenue and promote employee well-being.
• To implement departmental strategies and action plans in accordance with the resort’s strategy.
• To work closely with Heads of Departments (HOD’s) to deliver operational excellence.
• To plan, develop and implement formal training plans for all personnel.
• To maximise revenues in all outlets’ overall profitability of the resort.
• To drive the sustainability goals of the resort in line with the group’s brand standards.
• To regularly update the Head office on all operational challenges and achievements.
• To develop a team of happy and engaged staff.
• To employ best-in-class human resources practices in line with the group standards.
• To empower the resort leadership teams.
• To ensure the performance management of all Management, Supervisors & Staff are conducted in line with the company policy.
• To actively work on staff development and job enrichment
• Develop a guest-centric approach to all aspects of running the resort.
• Adopt the Group Culture of only a positive and happy approach among all the stakeholders to the strategic planning, tactical implementation and day-to-day routine.

REQUIREMENTS:

• Minimum holder of a degree within hospitality and/or tourism.
• Currently experienced General Manager of a resort in remote destinations.
• Prior experience in island or remote resort environments -Maldives experience advantageous.
• Customer and human-centric mindset with strong communication skills, possesses knowledge and expertise of hospitality operations service standards, accountable and takes ownership for the company’s operational and service performance.
• Charismatic, hands‑on leader with a natural ability to build trust and rapport.
• Highly adaptable, solutions‑driven, and calm under pressure.
• Passionate about guest experience, team development, and operational excellence.
• Forward‑thinking, innovative, and committed to sustainability and responsible tourism.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

EXECUTIVE CHEF

FIJI (LIVE IN, SINGLE ACCOMMODATION)

START DATE: ASAP

Are you ready to lead the financial operations of one of Fiji’s premier luxury resorts? We are seeking an accomplished Director of Finance to join our client’s world-class team at Plantation Island Resort. Reporting directly to the Chief Financial Officer, you’ll play a pivotal role in shaping the financial future of a renowned hospitality destination.

RESPONSIBILITIES:

Technical

• Lead the financial operations of Plantation Island Resort
• Delivery of accurate monthly profit and loss results
• Delivery of commercially focused operational forecasts and cashflow projections
• Management of an extensive balance sheet on a monthly basis
• Management of the related party transactions for the group including monthly reconciliation of the variances
• Fixed Asset Management including depreciation and capitalisation of the work in progress projects.
• Inventory Management – coordinate monthly stock taking at the warehouse and ensure that the inventory and general ledgers align
• Verification and Validation of data coming from the resort to ensure accuracy and timely importation into the ERP system

Leadership/team

• Lead and mentor team of six including a finance manager, three accounts payable, senior finance officer (payroll) and the banking clerk
• Work collaboratively with all other finance staff in the head office including the Financial Controller – Commercial to ensure a seamless financial operation for the group
• Collaboration with the Island based finance team and the front office team at Plantation Island Resort
• Work closely with the General Manager and Director of Operations at Plantation Island Resort and the Reservations teams to ensure that the resort ledgers are well maintained
• Lead with proactivity, including identifying and dealing with inherent challenges, writing operating procedures to address challenges to ensure the operation of the resort and finance is seamless

Other

• Lead and mentor the team of six including arranging coverage for absences, mentoring and upskilling, career progression, empowerment of decision making and performance management
• Checking of supplier payments to ensure accuracy and timeliness.
• Checking of Payroll transactions to ensure accuracy and timeliness.
• Working collaboratively with the Financial Controller – Commercial to ensure that the finance department achieves all of its objectives particularly across the shared services teams.
• Any other tasks that will ensure that the finance departments output is maximised and that the environment is conducive to productivity and that the workplace is  positive

Profit & Loss

• Monthly, delivered on or before the 6th working day of the month
• Full commentary at a high level to identify wins and challenges within the month
• Deep profit and loss reforecasting on site periodically
• Balance sheet control to ensure that the Profit and loss is accurate and timely
• Ownership of SAGE systems in conjunction with the Group IT Manager and profit and loss reporting

Compliance, Health and Safety

• Lead safety, compliance, and risk management programs by maintaining up to date knowledge of statutory requirements and ensuring adherence to national codes, workplace safety standards, and environmental regulations across the Engineering team.
• Develop and maintain departmental SOPs, manuals, and quality assurance measures to standardize processes, ensure compliance, and deliver consistent service standards.
• Ensure team compliance with OHS practices and safe work standards including correct use of PPE, supplied uniforms, and equipment/tools to minimise accidents and risks, and that hazardous work is undertaken in line with safety regulations.
• Prepare, implement, and maintain safety documentation and emergency response plans (i.e. fire, flooding, utility failure) including drills, training, and guiding the department’s response during emergencies.
• Monitor and audit compliance performance through regular inspections and secure record-keeping of all health, safety, and compliance documentation, promptly addressing breaches and maintaining accurate incident and training records.
• Promote a safe, healthy, and environmentally responsible workplace by fostering a safety first culture and implementing initiatives to minimize waste and reduce environmental impact.

REQUIREMENTS:

• At least 5 years’ senior finance management experience, essential
• Extensive hotel or resort exposure in a senior finance position
• Bachelor of Commerce Degree – from a recognised University, essential
• CPA or CA preferably
• Maintains high attention to detail and accuracy, ensuring work meets or exceeds required quality benchmarks
• Promotes a culture of continuous improvement, encouraging feedback, learning, and refinement
• Able to build and maintain strong, professional internal and external relationships
• Approachable and supportive, providing guidance where necessary regarding regulations, compliance or operational matters
• Manages multiple projects or responsibilities simultaneously, effectively balancing expectations of colleagues and stakeholder
• Effectively forecasts, plans, and prioritizes tasks by recognizing dependencies and critical deadlines, allocating time and resources to meet business objectives.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

ASSISTANT DIRECTOR OF F&B

MALDIVES

START DATE: ASAP

Our client is searching for an Assistant Director of Food and Beverage to be the right hand to the F&B Director and provide leadership and management for the Resort’s Food and Beverage Division. Planning, organising, directing and controlling the work of employees and managers, while ensuring guest satisfaction, making meaningful and lasting dining impressions. Demonstrating analytical skills, prioritizing and adapting to the changing needs of the operation.

REQUIREMENTS:

• Degree in a relevant field
• Previous experience in luxury hotel/resort.
• Fluent in English.
• Another European language is an added benefit.
• Strong leadership, interpersonal skills, and time management.
• Excellent communication and customer contact skills.
• Results and service-oriented with an eye for details.
• Ability to multi-task and work well in stressful situations.
• Experience in creating innovative guest experiences is a plus.
• Background/knowledge of Leading Quality Assurance (LQA) is beneficial

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

REGIONAL SALES & MARKETING MANAGER (SCANDINAVIA & UK)

MALDIVES, ISLAND-BASED

START DATE: JANUARY/FEBRUARY 2026

We are seeking a dynamic Sales & Marketing Manager to be based in the Maldives, responsible for driving revenue growth, brand visibility, and market penetration across Scandinavia and the UK. The ideal candidate will bring proven regional experience, strong hospitality or luxury travel expertise to effectively engage with key markets.

REQUIREMENTS:

• Must have experience in the luxury and high-net-worth market.
• Demonstrated success in the UK and Scandinavian markets, with strong regional networks.
• Fluency in English; additional languages are an advantage.
• Excellent communication, negotiation, and presentation skills.
• College degree in a related field Sales & Marketing background required, will be beneficial.
• Minimum of 5 years in Hotel industry including a minimum of 1 year in management and three years performing similar duties.
• Must have and be able to provide evidence and references about the profession
• Considerable skill in simple mathematical calculations without error. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to use Word, Excel, Internet and Outlook Express computer programs with the ability to access and accurately input information using a computer system.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to collect accurate information and resolve conflicts.
• Ability to move throughout all Sales & Marketing areas and perform essential job functions.
• Ability to read, analyze and interpret written documents; write speeches and articles; make effective and persuasive speeches and presentations to a variety of audiences.
• Listen and communicate effectively in English verbally and in writing.
• Strong knowledge of the geographic designated markets.
• Creativity, good communication skills, good organizational skills, working as part of a team and able to work to deadlines.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

DIRECTOR OF F&B

MALDIVES (LIVE-IN, SINGLE ACCOMMODATION)

START DATE: ASAP

Our client is seeking an accomplished Director of F&B to oversee and elevate all food and beverage operations at their luxury island resort in the Maldives. This is a high‑impact leadership role where you’ll inspire and develop a diverse team, champion service excellence, and cultivate a culture of continuous achievement.

You’ll take full ownership of operational standards, team performance, budgeting, and strategic planning, ensuring every outlet delivers exceptional dining experiences that reflect the resort’s world‑class reputation. Your vision and expertise will shape guest satisfaction, drive operational success, and contribute to the resort’s ongoing growth in a dynamic, globally admired destination.

KEY RESPONSIBILITIES:

• Prioritize workplace safety, adhering to strict regulations to ensure a secure environment for our team.
• Uphold exceptional service and cleanliness standards across all outlets.
• Efficiently manage beverage inventory, addressing shortages promptly and offering suitable alternatives.
• Delegate operational tasks effectively, ensuring efficient performance through guidance and follow-up.
• Maintain rigorous food safety and hygiene practices, implementing corrective measures as necessary.
• Oversee maintenance issues, guaranteeing prompt resolution to uphold our service quality.
• Lead F&B activities and promotions, following management’s strategic direction.
• Drive customer satisfaction through high standards, responsive service, and active feedback collection.
• Ensure clear communication within the team, adherence to resort policies, and execution of assigned responsibilities to foster team growth.
• Support cross-departmental collaboration and maintain strong working relationships.
• Set and achieve departmental goals, work schedules, budgets, and implement policies and procedures.
• Collaborate on menu development with the Food and Beverage team.
• Conduct performance appraisals for Managers, Team Leaders, and Team Members, fostering professional growth.
• Assess guest satisfaction regularly, aiming for continuous improvement.

REQUIREMENTS:

• Minimum of 5 years’ leading F&B service at some of the world's best 5* luxury hotels/resorts, exposure to Michellin starred service and experience in the Maldives preferred.
• Bachelors degree in Hotel Management or relevant diploma will be an advantage.
• Excellent communication skills (English) and impeccable inter-personal skills.
• Excellent organizational and multitasking skills & confident to anticipate and manage processes with great attention to detail.
• Possesses outstanding guest service skills, striving to exceed guests’ expectations
• Ability to focus attention on guests' needs with a pleasant and charming personality.
• Experience in Leading Quality Assurance and Forbes Travel Guide standards

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

CHEF DE PARTIE

MALDIVES (LIVE-IN)

START DATE: ASAP

Our client is searching for a talented Chef de Parties to join their luxury hotel. Reporting to the Sous Chefs, the Restaurant Chef and the Executive Chef, you will be working alongside the culinary team to ensure that guests receive the highest levels of service excellence consistently.

RESPONSIBILITIES:

• Demonstrates high service levels and standards
• Assists the Sous Chef in leading and managing all culinary activities relating to the nutritional cuisine, and ensuring standards in quality, hygiene and guest satisfaction are met.
• Ensures the team under supervision is trained to required standards.
• Continuously works on maintaining the consistency of dishes and takes initiative on improving quality and choices.

REQUIREMENTS:

• Min 3 years international experience at 5-star luxury hotel/resort with a focus on nutrition.
• Creative and capable of developing exciting menu offerings
• Relevant experience in nutrition or related field is a must.
• Excellent knowledge of HACCP and other food safety standards
• Excellent English
• Experience working in multi-cultural teams and able to work under pressure
• Flexible to work around guest demands with an eye for detail.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

DIRECTOR OF ROOMS

MALDIVES (LIVE-IN, SINGLE ACCOMMODATION)

START DATE: ASAP

Our client is seeking an exceptional Director of Rooms to lead the guest experience at a prestigious, large-scale luxury island resort in the Maldives. This is a standout opportunity for a dynamic hospitality leader ready to shape service excellence in one of the world’s most breathtaking destinations.

RESPONSIBILITIES:

Financial

• Control departmental budgets and costs (staff, supplies, utilities, etc.) and works closely with Executive Housekeeper to achieve financial targets. Analyze room revenue and occupancy trends to optimize staffing and inventory levels without sacrificing guest service quality.
• Exceptional organizational and analytical skills. Deep understanding of revenue management, occupancy forecasting and staff scheduling. Able to optimize operations for both peak and off-peak periods, balancing cost control with service quality.

Marketing

• Uphold the resort’s brand standards across all guest touchpoints from check-in ambiance and welcome rituals to room amenities and public area aesthetics.
• Collaborate with the Marketing team by providing access to well prepared rooms, scenic public areas, and signature guest experiences for photography, videography, and social media campaigns.
• Monitor and respond to guest feedback in coordination with the Marketing and Guest Relations teams to protect and promote the resort’s reputation.
• Work with the Water Sports, F&B, Spa, and Activities teams to formulate add-on experiences (e.g. Special Dining’s, sunset cruises, spa journeys, diving and watersports activities etc) during guest interactions at the Front Office, subtly supporting upselling goals.
• Assist the Marketing department with hosting VIP guests, media personnel, or social influencers by ensuring special room arrangements, personalized services, and seamless coordination across departments.

Customer Service

• Lead by example in delivering warm, professional, and personalized service that reflects the resort’s brand promise.
• Ensure every guest interaction from arrival to departure is seamless and exceeds expectations.
• Ensure Front Office and Housekeeping teams, with the support of the Executive Housekeeper, consistently deliver high levels of courtesy, responsiveness, and attention to detail in line with brand service standards and guest satisfaction KPIs.
• Oversee the arrival experience for VIPs, repeat guests, and guests with special needs. Coordinate welcome amenities, room preferences, and personalized touches with relevant departments.
• Conduct regular training and coaching for team members on customer service etiquette, complaint handling, and personalized service standards, ensuring consistency across shifts.

Staffing and Human Resources

• Work closely with the HR Department to identify staffing needs, participate in interviews, and ensure the recruitment of skilled, service-oriented individuals aligned with the resort’s brand values.
• Conduct regular performance evaluations, provide constructive feedback, and identify development needs. Mentor supervisors and high-potential staff to build future leaders within the division.
• Oversee efficient and fair rostering, taking into account business levels, service standards, and team wellbeing. Monitor attendance, overtime, and productivity in line with operational goals.

Operations

• Oversee and coordinate all aspects of the Front Office, Housekeeping, Concierge, and Guest Services departments to ensure smooth, efficient, and guest-centric daily operations in line with the resort’s premium all-inclusive service philosophy.
• Manage the complete guest lifecycle from pre-arrival preparations and personalized check-in to in-stay experiences and departure follow-ups ensuring a flawless and memorable experience that reflects five-star service standards.
• Collaborate with key departments Food & Beverage, Spa, Excursions, Recreation, Maintenance, Housekeeping and Marketing to deliver an integrated and elevated guest experience. Ensure all-inclusive benefits and inclusions are operationally aligned and promoted effectively.

REQUIREMENTS:

• Minimum 2 years of experience as a Rooms Division Director or 3 years as Rooms Division Manager or 5–7+ years of progressive experience in hotel operations, including roles in front office operations, and guest service management. 
• Prior experience in a 5-star resort (200+ rooms) is highly preferred. 
• Candidates with a background in remote island resorts, The Maldives or similar destinations are highly desirable.
• Familiarity with lifestyle brand or luxury experience service standards and quality assurance processes (e.g. LQA programs, Travel Life) is preferred.
• Diploma or Bachelor degree in hospitality management or related field. Professional qualification is a must (for WP requirements)
• English, German, other languages desirable
• Working Proficiency in Microsoft Word, Excel, and Outlook Strong
• Opera knowledge - Strong leadership and team management skills.
• Clear, professional, and empathetic communication (verbal and written) for interacting effectively with guests and team members.
• Attention to detail and commitment to high standards.
• Ability to deliver exceptional, personalized service at every touchpoint from pre-arrival to post-stay follow-up.
• Ability to manage multiple tasks, prioritize urgent situations, and remain organized in a fast-paced environment without sacrificing service quality.
• Proficiency in Resort operational software.
• The ability to handle complaints, de-escalate difficult situations, and find effective solutions quickly and calmly is crucial.
• Ability to gather and analyze guest feedback (surveys, reviews, direct conversation) to identify trends, pinpoint areas for improvement, and implement data-driven enhancements to the guest experience.
• Inspire and develop a high-performing team
• Ability to handle dynamic schedules and operational challenges effectively.
• Strong Knowledge of health and safety standards and budget management

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!