Leading Lights Executive Recruitment Engagement Hub

GM Hospitality

Botswana

Permanent

Full-time

Job ID:

37316

Published date:

24/03/2026

Summary

GENERAL MANAGER - HOSPITALITY

BOTSWANA

START DATE: ASAP

Our client, a leading safari lodge and camp group in Botswana, is seeking an exceptional GM Hospitality to champion service excellence across its portfolio.

Reporting to the Operations Manager, this role provides strategic leadership and hands‑on guidance to high‑performance hospitality teams, ensuring consistently outstanding guest experiences across all owned and partner properties.

As a key member of the Operations Management Team, the GM Hospitality collaborates closely with Lodge General Managers to plan, develop, and implement hospitality strategies that elevate quality, strengthen operational efficiency, and uphold the group’s signature standards across every lodge and camp.

RESPONSIBILITIES:

Contribute to the development of the company's Strategic Plan.
Cascade the company strategy and plan throughout the department to guide the service and standards throughout the company.
Integrate the Company values and principles into the operational policies and processes for a unique customer experience.
Drive the process of a guest-centric organisation throughout the company.
Monitor and evaluate compliance with service quality standards and internal policies throughout the lodges/camps.
Follow up customer suggestions and ensure implementation of corrective action.
Provide leadership, oversight and direction to the Hospitality and Service teams to maintain a motivated and engaged team.
Identify skills and competency gaps within the hospitality department and organize, coordinate and oversee on-the-job skills and competency development to achieve business requirements in Line with the human resources development strategy and plan.
Build and establish high-performance teams, teamwork, and a culture of support the Company Way.
Lead implementation of initiatives for entrenchment and sustainability of the Company's ecotourism values, culture principles and experience in the day-to-day provision of the hospitality services, to staff and guests.
Work with concession managers to develop, implement, and review customer service standards and align them to the company standards.
Liaise with the sales and marketing team to provide input on initiatives to market the business.
Assess guest expectations before arrival and during their stay to ensure these are exceeded for the attainment of the finest possible guest experience.
Proactively and pre-emptively drive the company's operating delivery (including systems) to surpass customer experience expectations and company goals.
Present the budget forecast performance of the hospitality service
Provide input in the design and development of company offerings based on customer feedback and research on trends in the hospitality industry to ensure sustainability.
Establish a creative process to enhance service in each camp relative to the company framework
Commission monthly service audits of each can and follow up on corrective actions on all audit findings
Engage with regional Project Managers, ensuring new projects are compliant with company standards.
Oversee the food and beverage service and engage with Food Experience Manager.

REQUIREMENTS:

Qualifications

Degree in Tourism/Hospitality/business or relevant field with a post graduate qualification diploma in business administration.
CPD in Leadership/Governance/Finance/Management.
Solid experience in the high-end, luxury safari hospitality market. Minimum of ten (10) years in the eco-tourism industry, of which at least five (5) is at a senior management level.
Experience and in-depth knowledge of dealing with travel trade partners, as well as comfort with interacting with guests from around the world.

Competencies

Strategic and analytical thinking and numerical skills.

Leadership and people management skills.
Verbal and written communication skills.

Influential; ability to motivate and direct teams for excellence.

High integrity.
Ability to manage diversity in terms of gender, sociocultural diversity.
Analytical and numerical skills: understanding of business numbers and financial models.
Results orientated.

Passion for the wilderness/conservation, people (staff and community partners) and liaison with partners (shareholders, community partners and government).

Proficiency in Microsoft Office Suite or related software
Project management
Organizational skills and attention to detail
Decision-making and problem-solving skills
Emotional intelligence.

Engaging, visionary and inspiring leadership qualities, collaborative, innovative and creative, passionate and energetic, self-motivated. Provide input in the development of the governance framework

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Assistant Reservations Manager

City of Cape Town Metropolitan Municipality, WC

Permanent

Full-time

Job ID:

37283

Published date:

20/03/2026

Summary

ASSISTANT RESERVATIONS MANAGER

CAPE TOWN (HYBRID)

START DATE: ASAP

Our client, a distinguished collection of luxury properties in Eastern Africa, is seeking a dynamic Assistant Reservations Manager to join their team. This pivotal role blends strategic oversight with hands-on travel design, offering the chance to shape unforgettable guest experiences while supporting the operational excellence of the Reservations department.

RESPONSIBILITIES:

Research, design, and curate high-end itineraries for both B2B and B2C guests.
Support Travel Designers in crafting seamless guest-focused journeys that reflect the company brand.
Maintain expert knowledge of all company destinations and relevant third-party products.
Monitor enquiry management to ensure priority response times are maintained
Review complex or high-value bookings to ensure operational feasibility and guest alignment.
Identify upsell and cross-sell opportunities across properties and experiences.
Approve discretionary discounts within authorised thresholds and ensure adherence to internal approval processes.
Step into full managerial capacity in the absence of the Head of Reservations, ensuring continuity of leadership and decision-making.
Booking performance and revenue integrity
Team leadership and development
Systems and process governance
Ensure accurate use of reservation systems, including Res Request, Safari
Portal and HubSpot.
Maintain CRM hygiene and ensure accurate pipeline tracking.
Financial and compliance oversight
Customer retention

REQUIREMENTS:

Demonstrated experience in a comparable leadership role within luxury hospitality, safari or high-end travel
Excellent communication skills, written and verbal
Proven track record of delivering with detail orientation and accuracy
Motivated and determined to meet and exceed annual sales goals
Demonstrated excellence in proactive customer service
Impeccable attention to detail
Strong negotiation skills
Excellent planning and organizational skills
Strong initiative and creativity
Team player who shares ideas and learning with others
Professional with a sense of fun
Excellent ability to build and manage relationships with a wide variety of people and cultures
Proficient with Microsoft Suite (Outlook, Excel, Word)
Genuine passion for luxury travel
Must be willing to work flexible hours according to business requirements
Knowledge of Res Request, Safari Portal and HubSpot an advantage

Together with Greenpop we have joined the TREEvolution!

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

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Director of Sales

Maldives

Permanent

Full-time

Job ID:

37250

Published date:

19/03/2026

Summary

DIRECTOR OF SALES

MALDIVES

(ISLAND-BASED, SINGLE ACCOMMODATION)

START DATE: ASAP

An exciting opportunity has opened up for a skilled and seasoned Director of Sales to join the Management team at a small, luxury private island resort in the Maldives. As the Director of Sales your primary responsibilities will involve advancing revenue growth through effective sales strategies tailored to the target markets.

RESPONSIBILITIES:

You will have to cover all international markets
Your role will encompass developing and nurturing strong relationships with key operators and clients, utilizing your European market knowledge to pinpoint and seize business opportunities.
Working closely with the sales team at the head office, you will actively contribute to the formulation and execution of sales plans, ensuring their alignment with the resort's overarching business objectives.
Travel for sales calls and industry events may be necessary. Moreover, you will play a pivotal role in coordinating with other departments to deliver outstanding service to guests, thereby contributing significantly to the overall success of the resort.

REQUIREMENTS:

Bachelor’s degree or 3 years’ in a relevant field
Minimum of 2 years of experience in a similar position in a luxury resort is required.
A clear understanding and relevant experience in the “top-end” luxury tier of the 5-star resorts in the Maldives or similar.
Proven track record and with knowledge of working relationships with key operators in the luxury European market.
A strong knowledge of the European & Russian Markets is essential. Thereafter, a knowledge of China, Korea & Japan and the Middle East.
Previous experience working in the Maldives is preferable
Proven ability to drive sales revenue.
Should be able to travel for sales calls if necessary.
Must be available to work a flexible schedule to include evenings, weekends, and holidays as necessary.
Proficiency in Microsoft Office.
Excellent command of the English language, both written and verbal.

Together with Greenpop we have joined the TREEvolution!

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

:info@llrecruit.com

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Maintenance Associate Manager / Assistant Maintenance Director

Jamaica

Permanent

Full-time

Job ID:

36060

Published date:

16/03/2026

Summary

MAINTENANCE ASSOCIATE MANAGER

JAMAICA & BAVARO (LIVE IN)

START DATE: ASAP

Join a dynamic hospitality environment where your expertise will ensure the seamless operation of world-class resort facilities. Our client is searching for a Maintenance Associate Manager for their luxury resort. You will lead and coordinate the daily activities of the maintenance team, driving efficiency and reliability across all systems.

Your focus will be on implementing robust preventive and corrective maintenance programs, managing resources effectively, and collaborating across departments to resolve technical challenges that could impact the guest experience. This is a pivotal role, requiring quick thinking and decisive action to guarantee uninterrupted operations and exceptional service standards.

REQUIREMENTS:

Bachelor's degree in Mechanical or Electrical Engineering or a related discipline or approved Higher Technician.
Certification in Hotel Maintenance Management is preferred.
Technical certifications in HVAC, electrical, and/or plumbing systems are valued.
Minimum experience of 5 years in maintenance supervision or management roles in large hotels or resorts.
Advanced knowledge in preventive and corrective maintenance systems.
Experience in managing multidisciplinary maintenance teams.
Familiarity with local and international safety and environmental regulations.
Experience in the planning and execution of expansion or remodelling projects.
People Management, Economics and Communication Skills.
Availability and geographical mobility.
Proficiency in English, both spoken and written.
AutoCAD Intermediate level.
Advanced skills in project management.
Knowledge of automation and building management systems (BMS).
Ability to work in a dynamic environment and under pressure.
Strong communication and leadership skills.

Together with Greenpop we have joined the TREEvolution!

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

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Maintenance Manager Hotel Zone

Jamaica

Permanent

Full-time

Job ID:

32481

Published date:

16/03/2026

Summary

HOTEL ZONE MAINTENANCE MANAGER

JAMAICA (ACCOMMODATION PROVIDED)

START DATE: ASAP

Our client is seeking a dynamic Hotel Zone Maintenance Manager to take ownership of the upkeep, performance, and reliability of all facilities and equipment within a designated zone of the property.

In this pivotal role, you’ll ensure that guest rooms, public spaces, and back‑of‑house areas consistently meet the hotel’s highest standards of quality, safety, and functionality. You’ll lead and motivate a dedicated maintenance team, drive preventive maintenance programs, and respond swiftly to operational needs—ultimately safeguarding an exceptional guest experience.

RESPONSIBILITIES:

Oversee the daily maintenance operations within the assigned hotel zone, including guest rooms, corridors, public areas, and service areas.
Ensure all equipment, fixtures, and building systems are functioning properly.
Respond to maintenance requests and emergencies in a timely and efficient manner.
Implement and monitor preventive maintenance programs to minimize equipment downtime.
Conduct regular inspections of facilities and infrastructure to identify potential issues.
Ensure compliance with maintenance schedules for HVAC, plumbing, electrical, and mechanical systems.
Supervise, train, and support maintenance technicians within the assigned zone.
Conduct interviews in coordination with the HR Department.
Assign daily work orders and monitor completion of tasks.
Promote a culture of safety, efficiency, and accountability among team members.
Ensure all maintenance activities comply with safety regulations and company policies.
Maintain proper documentation of maintenance activities, inspections, and repairs.
Support emergency response procedures related to facilities or equipment failures.
Collaborate with Housekeeping, Front Office, and other departments to resolve maintenance issues affecting guest satisfaction.
Communicate major repair needs or equipment replacement requirements to the Director of Engineering.
Coordinate with external contractors when specialized repairs are required.
Monitor inventory of maintenance tools, supplies, and spare parts.
Ensure proper use of materials and resources to control costs.
Assist with budgeting and planning for maintenance projects within the zone.
Coordinate and carry out visits to all departments to identify if there is any need for improvement.
Promote, in coordination with Managers and Departmental heads, energy saving programs, in which all employees and the guests themselves participate.
Conduct briefings with staff members.
Make order requisitions to Purchasing Department for needed materials and equipment through 2BEND.
Ensure that the department is clean and tidy, with the appropriate safety signs.

REQUIREMENTS:

Technical diploma or certification in Engineering, Facilities Management, Mechanical, Electrical, or related field.
Minimum 3–5 years of maintenance experience in hospitality, facilities management, or a related field.
At least 1–2 years in a supervisory role preferred.
Strong knowledge of building systems (HVAC, electrical, plumbing, and mechanical).
Leadership and team management skills.
Strong problem-solving and troubleshooting abilities.
Ability to prioritize multiple tasks in a fast-paced environment.
Good communication and coordination skills.

Together with Greenpop we have joined the TREEvolution!

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

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Concession GM

Botswana

Permanent

Full-time

Job ID:

37151

Published date:

13/03/2026

Summary

CONCESSION GENERAL MANAGER

BOTSWANA

START DATE: ASAP

Our client, a leading name in luxury safari experiences, is seeking an exceptional Concession General Manager to steward one of their flagship concessions. Reporting to the GM of Lodges, this role carries full responsibility for the seamless operation, performance, and guest experience across the concession and its camps.

You’ll ensure each camp is expertly staffed, well‑managed, and consistently delivering service levels that reflect the group’s high standards and strategic vision. A key part of the role includes overseeing and controlling camp‑related expenditure, with clear monthly and annual accountability.

This is a town‑based position with a strong field component — expect to spend around 70% of your time in the bush, actively engaging with teams, operations, and the guest experience.

RESPONSIBILITIES:

Ensure all operational requirements are managed in ccordance with the company’s standards
Management and care of all company assets and property
Managing staff and management numbers to allow for optimal performance within the camp(s).
Actively drive staff welfare, performance, development & mentorship within the set the company’s HR processes and procedures.

Overall responsibility for the Guest Experience in camps and constantly striving for increased service levels within the camp and in line with Group Standards.
Implement, maintain & improve the company's environmental and health policies within camps.
Adequately budget and control camp and concession expenditure, accounting for this monthly.
Forecast, plan & execute necessary short and long-term maintenance projects within camps
Field any guest or agent feedback, ensuring adequate responses are returned
Manage any relevant company business relationships, including relevant concession and community partnerships.

Operational Management

Assist with relief management in the camps as required
Ensure that all administrative requirements are implemented and adhered to:
- Month-end procedures
- Ordering of weekly goods, receiving, accepting on system and invoicing
- Ensure a system is in place to receive all goods sent to camp so that they do not go missing
- Control of lodge stock – food, fuel, etc...
Provide reports as requested and as necessary

Management and care of all company Assets and property
Manage all preventative maintenance projects and assist with all capital projects as required
Implement necessary systems for asset management
Ensure accountability within the relevant departments
Ensure preventative maintenance of assets occurs

Management of Staff and numbers to allow for optimal performance within the camp

Set Camp Organograms to ensure optimal productivity within Camp Management

Work closely with HR on recruitment and selection of Lodge Managers and other staff requirements
Drive Staff number optimisation through relevant Camp General Managers.
Oversee and authorise Staff hiring through HR and Staff Welfare departments.
Manage staff according to the company HR policies and procedures\ and the company’s standards
Ensure all HR records are sent to HR/Payroll timeously – unpaid leave, compassionate leave, advance forms etc.
Work closely with Training Manager to ensure staff have the right skills and
competencies to fulfil their tasks

Actively drive staff welfare, performance, development & mentorship within the set company HR processes and procedures.

Provide support to Lodge Managers as required

Assist, if necessary, in counselling and disciplinary processes as and when required.
Ensure compliance with all the company Policies and Procedures

Consistently strive to improve service levels within the camp.

Regularly visit camps to monitor and assess standards and service levels.
Counsel and train management and individuals to constantly improve their standards.
Ensure standards are in place for each camp and brand as defined by the Group

Implement, Maintain & Improve The company Environmental and Health policies within the camps

Assist and guide were necessary with the implementation of this in camps.
Overall responsibility for the financial performance of the camps under your management
Assess camp expenditure, meeting with relevant General Managers to ensure accountability.
Approve any relevant company purchases personally
Forecast areas of potential expenditure, including this in any projected budgets.
Attend financial meetings as prescribed by the company Finance department, to account for each camp’s financials in its entirety.

Forecast, plan, and execute necessary short and long-term maintenance projects within camps

Engage, task and oversee the relevant Technical Service Manager on set-out projects.
Be actively involved in the EMS of the camp by assisting in the formulation of

improvement timelines, allocating appropriate budget, assigning responsible personnel and ensuring the provided timelines are met.

Field any guest or agent feedback, ensuring adequate responses are returned

Be the point of contact in conjunction with the Guest Operations Manager, for any feedback given by guests and agents.
Engage with the relevant camp management to receive feedback if required.
Respond with well-researched information, on time.

Manage any relevant WS business relationships, including relevant concession and community partnerships.

Maintain any business relationships as prescribed by The company.
Meet with interested communities, creating relationships as needed.
Ensure that all camps operate in compliance with the social policies of the company
Ensure that the social strategy is implemented in each camp as defined

Manage the liaison and relationship between the company and the respective communities
Work closely with the Community Engagement team to ensure that all aspects related to the community is adhered to

Host & Educate Key Agents & Journalists.

Host agents, journalists and guests as required and communicated to you by GM

Lodges, Guest Operations, Marketing or any other senior management
Ensure the company’s Safari Key marketing areas are relayed to the relevant agents or Journalists.
Act as a brand ambassador at all times, ensuring that any trips happen as seamlessly as possible.

Concession-Wide Impact Leadership and Communication

The Concession General Manager is responsible for providing strategic leadership in the company's Impact efforts across their concession, ensuring a deep understanding and effective communication of the company's conservation and community goals to all staff and

guests, and overseeing the adherence of Camp General Managers to their Impact Communication responsibilities.

REQUIREMENTS:

Qualifications

Degree or Diploma in hospitality management, business Administration or related field
Broad technical knowledge required.
Minimum of 10 years of experience in a management role within the hospitality industry

Camp/Lodge Management background and knowledge of the safari lodge business is essential.

A guiding background at any level is advantageous
Senior operations experience in the Hospitality sector.
Ability to work collaboratively with a diverse team of employees and stakeholders
Flexibility to travel for extended periods to various Camp locations as needed

Competencies

Outstanding people skills and ability to communicate.
Strong analytical and problem-solving skills
Know how to manage and work in a team.
Strong verbal skills, both written and spoken.
Keen eye for detail.
Ability to manage financial budgets and meet set targets.

Together with Greenpop we have joined the TREEvolution!

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

Read More Apply Now

Commercial Director

Maldives

Permanent

Full-time

Job ID:

37118

Published date:

12/03/2026

Summary

COMMERCIAL DIRECTOR

MALDIVES (LIVE IN)

START DATE: ASAP

Our client is seeking an exceptional Commercial Director to drive the full commercial performance of their luxury resort—a bold, design‑forward resort redefining the Maldives experience. This is a strategic, high‑visibility leadership role for a commercially astute, market‑savvy professional ready to shape revenue growth, profitability, and market expansion across global luxury leisure segments.

Working closely with the General Manager, Revenue Management, Reservations, Marketing, Operations, and central commercial and marketing teams, this role ensures commercial activity is aligned with

business objectives, brand positioning, pricing discipline, and long-term value creation through pre-opening, launch, and ongoing operations.

RESPONSIBILITIES:

Commercial Leadership & Planning

Lead the resort’s commercial strategy in alignment with the resort budget, positioning, and long term business objectives.
Work closely with the General Manager and Group Commercial leadership on strategic planning, performance delivery, and market priorities.
Support the achievement of revenue, profitability, and commercial quality targets across key segments and channels.
Contribute to annual, quarterly, and monthly budgeting, forecasting, and commercial planning processes.
Prepare, manage, and control the commercial department budget and expenses in line with approved business plans and financial targets.
Own the commercial department P&L, ensuring disciplined resource allocation, cost control, and effective use of budget to deliver commercial return.
Develop and deliver annual commercial plans and periodic action plans in line with resort and group objectives.
Identify commercial opportunities, risks, and performance gaps, and take or recommend corrective action where required

Sales, Market Development & Partnerships

Develop and implement market strategies across luxury leisure, consortia, preferred trade partners, DMCs, and other defined feeder segments.
Build, manage, and grow relationships with key accounts through structured account planning, production tracking, and regular partner engagement.
Drive business development in line with the resort’s positioning, profitability expectations, and strategic priorities.
Lead partner performance reviews and support contracting recommendations in coordination with Group Commercial leadership, Revenue Management, and other relevant stakeholders.
Represent the company in target markets through sales calls, trade shows, roadshows, partner events, and other luxury travel industry engagements.
Identify high-value commercial opportunities and develop action plans to convert them effectively.

Trade & Performance Marketing

Lead and support trade marketing activity that strengthens the resort’s visibility, partner engagement, and commercial performance.
Own performance marketing for the property, working closely with central marketing teams to plan, execute, review, and optimise campaigns in line with commercial objectives, market demand, and revenue goals.
Review campaign performance regularly, including market response, lead quality, conversion opportunity, and commercial return, and ensure learnings are reflected in future activity.
Ensure all performance marketing activity is appropriately targeted, market-relevant, and commercially effective.
Work closely with the brand marketing team to support brand-building efforts, launch visibility, and strategic storytelling initiatives in line with the resort’s positioning.
Revenue, Distribution & Cross-Functional Collaboration
Work closely with Revenue Management to align commercial activity with pricing strategy, pace, market demand, and channel discipline.
Participate in revenue strategy, forecasting, and budgeting discussions, contributing commercial visibility and market intelligence.
Monitor competitor pricing, promotional activity, business trends, and market movement, and provide structured feedback to support decision-making.
Collaborate with Reservations, Marketing, and Operations to ensure that commercial commitments are executed effectively and guest expectations are well managed.
Ensure commercial activity supports brand value, rate integrity, and long-term positioning.

Hosted Stays, FAM Trips & Site Inspections

Oversee the planning and execution of hosted stays, FAM trips, and site inspections as part of the commercial and launch strategy.
Ensure all hosted activity is aligned with clear objectives, required approvals, and measurable follow-up.
Monitor conversion and return on investment from hosted commercial activity.

Team Leadership & Commercial Discipline

Lead, coach, and develop the on-property commercial team, establishing clear responsibilities, objectives, and performance standards.
Maintain disciplined use of CRM tools, account plans, reporting systems, pipeline management, and partner tracking.
Ensure timely and accurate reporting on market activity, account performance, campaign feedback, business opportunities, and commercial risks.
Foster a professional, collaborative, accountable, and performance-driven culture within the commercial function.
Ensure the team is clear on its responsibilities and aligned with the resort’s commercial priorities and service standards.

REQUIREMENTS:

Relevant degree
Proven senior commercial leadership experience within luxury resorts or international hospitality brands in the Maldives or similar destinations.
Strong track record in revenue growth, market development, and multi‑channel commercial strategy.
Strong background in sales, marketing, revenue management, and distribution
Expertise in sales, partnerships, performance marketing, and demand generation.
Deep understanding of global luxury leisure markets; Maldives or island‑resort experience is an advantage.
Exceptional stakeholder management, communication, and leadership skills.
Strategic thinker with strong analytical capability and commercial acumen.

Together with Greenpop we have joined the TREEvolution!

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

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Management Couple

Botswana

Permanent

Full-time

Job ID:

37085

Published date:

09/03/2026

Summary

MANAGEMENT COUPLE

BOTSWANA (LIVE IN)

START DATE: ASAP

Our client, a distinguished luxury safari group, is seeking an experienced and dynamic Management Couple to lead one of their exclusive camps.

In this pivotal role, you will champion the seamless day‑to‑day operation of the camp, ensuring an exceptional guest experience while nurturing a motivated, high‑performing team. You’ll oversee the upkeep of camp facilities, uphold the Group Environmental Minimum Standards (GEMS), and deliver hospitality that reflects the brand’s renowned excellence.

At the heart of the role is the ability to craft personalised safari journeys—anticipating guest needs, elevating comfort, and consistently exceeding expectations. Clear, proactive communication is essential, ensuring every team member understands and delivers on each guest’s unique preferences.

This is an opportunity for a passionate couple who thrive in remote luxury environments, lead with heart, and take pride in creating unforgettable moments for every guest.

RESPONSIBILITIES:

Guests & Hosting

All Agents/Site Inspections /Journalists are to be hosted by the General Manager.

Act as a brand ambassador at all times, ensuring that any trips happen as seamlessly as possible.

Meet and host all guests visiting camp, gathering as much information.

Management Teams

Empower departmental managers by constant communication and meetings in which areas of focus are discussed.
Set quarterly objectives with each manager, ensuring they do the same for their teams.
Assist in any shortfalls in team numbers and respective work as required.
Create team spirit by leading by example, listening, being emphatic, and motivating your team.

Staff Management

To ensure that you work with the staff committee to effectively solve and assist in any staff issues that may arise.
Time management to be implemented in conjunction with departmental managers, in all departments of camp operations with necessary shift rosters being utilised.
Plan all staff leave and subsequent movements in and out of camp on time.
Evaluate and implement optimum staff numbers in all departments to effectively streamline work in the lodge.
Drive staff training through departmental managers, constantly evaluating and re-assessing staff with potential, or in need of assistance, mentoring, and development.
Bi-annual appraisals must be followed for all camp staff.

Motivate staff to utilize training platforms and attend in-house training courses, monitoring their performance.

Administration

Delegate and assist with all camp administration effectively throughout departments, ensuring deadlines are adhered to
Monitor and maintain constant input of guest information on the MOOD boards, ensuring all interesting and relevant information is discussed in every morning meeting.
Oversee Month-end stocktakes and sheets, personally checking for any large discrepancies or mistakes.
Write a newsletter for your camp at the end of each month, as per the prescribed format.
Double-check all bulk orders before they are sent to town on the 28th of each Month, utilizing the stock takes, par stock, and projected occupancies to ensure that all orders are within prescribed levels.
Make sure all Departmental Heads and Managers, including yourself, leave detailed handover notes before going on leave. These are to be submitted to relevant Concession and OPS managers.
Ensure the required monthly environmental data is captured

Camp Operations

Manage by Walking Around. Ensure you walk through the camp daily, making sure all areas are kept to the highest possible standard. This includes visiting the staff village regularly.

Constantly evaluate areas that may need attention within the concession and camp, submitting necessary feedback
Continuously drive Service standards, monitoring work ethic, neatness and skill sets.
Support the Curio Shop & Spa Managers in their daily operations.
Curb any excessive expenditure or wastage in all departments.
Ensure all company assets are maintained and cared for in an appropriate manner.
Drive personalized guest experience as much as possible, with a minimum of one signature activity per guest per stay and a magic moment per day.
Take responsibility and ownership of the entire camp operation.
Work closely with 3rd parties like the BDF and Parks by reporting problem animal and guest/staff safety-related incidents promptly.
Be actively involved in the Environmental Management Systems (EMS) of the camp by assisting in the formulation of improvement timelines and ensuring the provided timelines are met.

Impact Awareness and Communication

The General Manager is responsible for embodying and communicating the company’s core impact strategy to both guests and staff, fostering a shared understanding and commitment to the company's conservation and community goals.
Educate and engage staff on their role in Impact, conservation efforts, and adherence to sustainability policies.
Facilitate back-of-house tours showcasing sustainable technologies, ensuring staff can answer guest questions confidently.

Environmental - GEMS

Ensure GEMS adherence across all camp operations, using the latest standards as the baseline for compliance.
Oversee operational implementation of GEMS in water, waste, energy, and field systems to minimise environmental impact.
Ensure EMS Improvement Timelines are adhered to and met.

Conduct regular inspections of camp and staff village, checking waste systems, fuel storage, water reticulation, power supply, hot water, and chemical use.
Train and hold staff accountable for GEMS compliance, including firefighting, waste separation, and eco-friendly product use.
Identify and resolve problems by addressing leaks, contamination, invasive species, and waste disposal issues, while liaising with the Regional Environmental Manager.
Integrate GEMS into daily management using the EMS checklist and incorporating environmental updates into team meetings.
Ensure STP inspections are regularly carried out and coordinate closely with TSM and responsible personnel.

REQUIREMENTS:

Minimum 5 years’ senior management experience in a senior camp management role, ideally in a remote, multi-property operations.
Proven track record in team leadership, operational management and guest relations
Financial acumen with experience in budget management and reporting.
Excellent interpersonal and communication abilities.

A natural gift for leadership
Ability to inspire, guide, and uplift
A passion for wildlife and a commitment to sustainability and conservation.

Together with Greenpop we have joined the TREEvolution!

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

Read More Apply Now

Homeowner Relations Assistant Manager

British Virgin Islands

Permanent

Full-time

Job ID:

37052

Published date:

03/03/2026

Summary

HOMEOWNER RELATIONS ASSISTANT MANAGER

BRITISH VIRGIN ISLANDS

START DATE: ASAP

Our client is seeking a polished, service‑driven Homeowner Relations Assistant Manager to be the key connection point between luxury villa homeowners and the resort’s property services teams. This is a high‑touch role for someone who thrives in a refined, fast‑paced environment and takes pride in delivering an exceptional ownership experience.

You will support the Homeowner Relations Manager in ensuring every homeowner receives timely communication, seamless coordination, and meticulous follow‑through. Acting as the central liaison, you’ll work closely with internal resort departments, external contractors, and dedicated Property Engineers to ensure each residence is impeccably maintained and every request is handled with accuracy, warmth, and professionalism.

This is an opportunity to play a meaningful role in a world‑class luxury property environment, shaping the homeowner experience and contributing to the smooth operation of an exclusive residential community.

RESPONSIBILITIES:

Homeowner Communication & Support

Serve as a primary point of contact for homeowners in support of the Homeowner Relations Manager.
Provide timely, accurate information to homeowners regarding their property, maintenance activities, resort services, rental programs, and policies.
Assist in managing homeowner requests, inquiries, and concerns, ensuring prompt follow-up, documentation, and resolution.
Maintain detailed records of homeowner communications, service requests, and property-related matters within designated systems.

Reservation & Data Management

Oversee and maintain homeowner reservation calendars, ensuring precise and accurate logging of arrival and departure dates.
Monitor homeowner travel requests and owner-specific logistics in coordination with relevant internal departments.
Prepare detailed monthly and quarterly rental reports, including occupancy performance and rental revenue.
Support the Homeowner Relations Manager in providing clear, transparent, and data driven reporting to homeowners.

Internal Coordination & Resort Liaison

Coordinate with internal resort departments, including Property Management,

Engineering, Housekeeping, Landscaping, Finance, and Guest Services, to fulfill homeowner and property needs.
Track, schedule, and follow up on maintenance requests, work orders, and special projects related to owner residences.
Ensure alignment between internal teams, homeowner expectations, service timelines, and quality standards.
Assist the Homeowner Relations Manager in driving interdepartmental communication and accountability.

External Contractors & Vendor Coordination

Coordinate with approved external contractors and service providers for maintenance, repairs, and projects.
Assist in obtaining quotes, scheduling work, and monitoring contractor performance in accordance with resort standards.
Ensure contractor compliance with required documentation and approval protocols.
Monitor progress and completion of contracted work and report status, issues, or risks to the Homeowner Relations Manager.

Property Engineer Coordination

Provide daily coordination support to Property Engineers assigned to individual residences.
Assist in prioritizing workloads, tracking task completion, and aligning activities with homeowner requests and preventive maintenance schedules.
Act as a communication bridge between Property Engineers, Homeowner Relations, and homeowners, as appropriate.
Escalate technical issues, delays, or service concerns to the Homeowner Relations Manager in a timely manner.

Administrative & Operational Support

Prepare reports, summaries, and documentation related to homeowner activity, property status, and ongoing projects.
Provide operational coverage for the Homeowner Relations Manager during absences or peak operational periods, as required.

REQUIREMENTS:

Qualifications & Experience

Minimum of two (2) years’ experience in property management, owner relations, luxury hospitality, or a related field.
Experience working within a luxury resort, residential community, or high-end property portfolio strongly preferred.
Demonstrated experience coordinating across multiple departments and managing external contractors.
Working knowledge of residential maintenance operations and service coordination.

Technical Knowledge & Skills

Elementary understanding of building systems, including HVAC, electrical, and plumbing, sufficient to coordinate repairs and communicate effectively with engineers and contractors.

Ability to interpret maintenance reports, service requests, and technical terminology.

Proficiency in property management systems, reservation platforms, Microsoft Office, and related administrative tools.

Together with Greenpop we have joined the TREEvolution!

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

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Group Director of Engineering

Fiji

Permanent

Full-time

Job ID:

36986

Published date:

23/02/2026

Summary

GROUP DIRECTOR OF ENGINEERING

FIJI (LIVE-IN, ISLAND BASED)

START DATE: ASAP

We’re seeking a Group Director of Engineering to lead the strategic direction of Engineering across three exceptional properties. This is a rare opportunity to shape standards, elevate performance, and safeguard a multi‑property asset portfolio while driving safety, compliance, and operational excellence. Lead high‑performing teams, oversee major projects, and ensure our facilities operate at world‑class levels.

The role oversees engineering performance, capital planning and approval, project governance, financial discipline, and lifecycle optimisation to protect asset value while supporting operational effectiveness and guest satisfaction. Acting as the senior technical authority, the position strengthens safety and emergency preparedness programs, ensures compliance with national codes and regulations, and drives continuous improvement in cost control, utilities performance, and maintenance standards.

Through oversight of Chief Engineers and Engineering Managers, the role ensures engineering functions operate efficiently, projects are delivered effectively, risks are actively managed, and the Group’s physical assets are maintained to protect guests, employees, stakeholders, and long-term business continuity.

RESPONSIBILITIES:

Technical:

Develop and implement the Group-wide engineering strategy aligned to business objectives and long-term asset lifecycle planning.
Establish forward-looking maintenance and capital investment strategies aligned to 5–10 year asset lifecycle requirements.
Provide strategic oversight of asset condition assessments and long-term asset renewal planning across all properties.
Establish and govern engineering standards, policies, SOPs and operating frameworks across all properties.
Oversee portfolio-wide engineering risk management, including identification and mitigation of operational, infrastructure and lifecycle risks.

Leadership/Team:

Lead and inspire the Engineering team across all properties, fostering mutual respect, trust, motivation, cooperation and teamwork.
Lead by example in demonstrating company values and embedding them into daily operations.
Mentor Chief Engineers and Engineering Managers to strengthen leadership capability, technical expertise and business acumen.
Maintain and develop Engineering team capability to improve service responsiveness and minimise maintenance-related disruptions.
Oversee and support training and development initiatives in conjunction with the Group Training and Development Manager.

Operational & Business Support:

Contribute to the development and monitoring of resort strategies, objectives and performance outcomes aligned to the company’s Vision, Mission and Values.
Participate in collective advice and decision-making relating to operational plans and resource allocation.
Provide executive-level reporting to senior leadership and ownership stakeholders on asset condition, engineering performance, capital requirements and risk exposure.

Profit and Loss:

Exercise delegated financial and capital approval authority within established limits.
Ensure robust governance controls are applied to engineering expenditure, contracts and capital projects across the Group.
Develop and manage the Engineering budget across the Group.

Compliance, Health and Safety:

Maintain and apply knowledge of all statutory and legislative requirements relevant to Engineering operations across the Group.
Ensure compliance with fire, health and safety, hygiene, environmental, chemical and employment legislation across all properties.

REQUIREMENTS:

Degree in Engineering, Project Management or a related Field.
Minimum 5 years’ senior leadership experience within a large resort, hotel or complex facilities environment, including oversight of Maintenance, Grounds, Powerhouse and major infrastructure assets.
Demonstrated experience overseeing engineering functions across multiple properties or complex operational environments.
Proven experience developing and implementing engineering strategy aligned to long-term asset lifecycle planning.
Demonstrated experience managing capital expenditure programs, infrastructure projects and long-term asset renewal planning.
Strong financial management experience, including budgeting, POM cost control and P&L accountability.

Experience establishing engineering standards, policies
and governance frameworks.
Demonstrated experience managing statutory compliance, audit processes and engineering risk.
Demonstrated thorough knowledge of relevant building codes, statutory and industry regulations.
Demonstrated understanding of asset lifecycle management principles and sustainability practices.
Demonstrated awareness and application of emerging engineering technologies and industry best practice.
Experience mentoring and developing senior engineering leaders (e.g., Chief Engineers / Engineering Managers).
Strong analytical, problem-solving and decision-making capability.
Excellent communication skills with the ability to influence at operational and executive levels.
Proficiency in Microsoft Office and relevant project management, maintenance management and building systems software.
Experience reporting to Executive or Board-level stakeholders.
Experience in sustainability initiatives including energy optimisation and utilities performance management.
Experience in vendor governance, contract negotiation and portfolio-level supplier management.
Experience operating in pacific, island or geographically dispersed environments.
Experience in crisis management and business continuity planning.

Together with Greenpop we have joined the TREEvolution!

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

Read More Apply Now

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