RESORT MANAGER

MALDIVES (LIVE IN, SINGLE ACCOMMODATION)

START DATE: ASAP

Are you ready to lead in paradise? Our client, a prestigious luxury resort in the Maldives, is seeking a dynamic and experienced Resort Manager to support the General Manager in delivering world-class guest experiences and operational excellence.

As Resort Manager, you’ll oversee the day-to-day operations, ensuring seamless service, elevated guest satisfaction, and optimal team performance. You’ll also play a key role in driving profitability and maintaining the resort’s exceptional standards.

REQUIREMENTS:

• College degree in Hotel Management & Administration preferred
• Luxury boutique hotel management experience
• Five years previous experience in hotel management or an equivalent combination of education and experience with comparable job knowledge and skills
• Considerable skill in simple mathematical calculations without error. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Considerable skill in applying, developing and linking a Microsoft Excel, Word and Micros Opera program or software of similar nature.
• Considerable skill in dealing fairly and independently with a great number of nationalities among the employees
• Considerable skill to deal fairly and effectively with the local island community.
• Ability to effectively deal with employees and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to read, analyze and interpret written documents; write notices and articles; make effective and persuasive speeches and presentations to a variety of audiences including international Tour Operators; listen and communicate effectively in English, both verbally and in writing.
• Proactively identify both opportunities and challenges and develop effective action plans to address each situation
• A high degree of numerical competency is required, an ability to see trends in numbers, and to analyze these to draw meaningful conclusions in a timely manner.
• Constantly practices opportunities to increase revenue potential by continually reviewing business practices and pushing ideas upwards
• Ability to communicate orally and in writing with supervisors, colleagues and guests regarding any problems or concerns with guest satisfaction
• Ability to read, analyze and process budget procedures and documents, such as daily reports, Profit and Loss Reports, occupancy forecasting, labour review and other projects
• Ability to work a flexible schedule and to be available on call as required
• Ability to maintain a positive, service orientated attitude towards guests and resort staff
• Knowledge of Health and Safety, HACCP, Fire Procedures and training
• Knowledge of the resorts Disaster Management Plan, including Evacuation Procedures
• Ability to lead, motivate and encourage Department Heads and staff
• Possess relevant Health & Safety certificate, Basic Fire Training / Fire Fighting Certificate & First Aid Certificate

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

MANAGING DIRECTOR

BOTSWANA

START DATE: ASAP

Are you a natural leader who can guide and inspire? Do you have a deep love for the wild and a passion for the rich culture of Botswana? If so, this role is for you!

Our client operates at the intersection of luxury hospitality, conservation, and community impact. Their Botswana business is core to the group and operates in a unique market where commercial performance, environmental stewardship, and people leadership must be equally strong. The Managing Director will be responsible for leading the business to its next phase of growth and excellence while remaining deeply aligned with our values and impact pillars.

WHAT MAKES THIS ROLE UNIQUE:

• Leadership within a purpose-driven business, where conservation and community outcomes are integral to success
• Responsibility for maintaining and elevating a globally recognised luxury safari brand
• A mandate to raise service delivery standards while protecting authenticity and sense of place
• An MD role that requires equal strength in commercial discipline and emotional intelligence
• A leadership opportunity with both scale and legacy impact in one of Africa’s most iconic destinations

REQUIREMENTS:

Experience & Capability Requirements

• Proven Managing Director or equivalent senior executive experience, with direct P&L ownership
• Strong commercial and financial acumen, with the ability to drive sustainable growth and profitability
• Experience leading complex, multi-site operations, ideally within hospitality, tourism, or a related service-led sector
• A demonstrated track record of strategic leadership, translating vision into disciplined execution
• Experience operating in emerging or frontier markets, with an understanding of regional dynamics and constraints

Leadership Traits & Personal Attributes

• A values-led leadership style, with high integrity, credibility, and sound judgement
• The ability to be a trusted leader - steady, resilient, and respected by diverse stakeholder groups
• Strong people leadership, including the ability to develop high-performing senior teams
• Drive, ambition, and goal orientation, balanced with long-term thinking and sustainability
• Adaptability, pragmatism, and comfort operating in remote and logistically complex environments
• A passion for wildlife and a commitment to sustainability and conservation.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

E-COMMERCE MANAGER

MALDIVES, ISLAND-BASED

START DATE: ASAP

Our client is seeking a forward-thinking E-commerce Manager to join their Sales & Marketing team and take the lead on all things digital. This is an exciting opportunity for a savvy, results-driven professional to shape online strategy in one of the world’s most breathtaking destinations.

You’ll oversee the full spectrum of e-commerce activity—from online distribution and SEO to email campaigns and social media—ensuring every digital touchpoint drives engagement and revenue. If you're passionate about hospitality, thrive in remote environments, and know how to turn clicks into conversions, this role could be your next adventure.

REQUIREMENTS:

• Proven experience in e-commerce management in the hospitality industry.
• Strong analytical and strategic planning skills.
• Excellent communication and interpersonal abilities.
• Knowledge of SEO, PPC, SEM, and social media marketing.
• Bachelor’s degree in Marketing, Business, or a related field advantageous
• Fluency in English and advanced computer skills.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

SALES MANAGER (GCC, NORTH AFRICA)

MALDIVES, ISLAND-BASED

START DATE: ASAP

Join a luxury resort brand where ambition meets excellence. We’re looking for a visionary sales leader to spearhead growth across our client’s key international markets: GCC & North Africa.

You’ll shape and execute strategic initiatives that unlock revenue potential, forge influential partnerships, and elevate our market presence. This is a high-impact role for a seasoned professional who thrives on results, builds trust with ease, and knows how to navigate diverse cultural landscapes with confidence.

REQUIREMENTS:

• Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or related field (Master’s degree preferred).
• Minimum 5 years of experience in sales management within the hospitality/travel industry.
• Proven experience as a Sales Director or similar senior sales role in the hospitality/travel industry.
• Excellent communication, negotiation, and presentation skills.
• Exceptional organizational and time-management abilities.
• Strategic thinker with strong business acumen and analytical skills.

• Fluency in English (additional languages relevant to GCC, North Africa, or Western Europe would be an advantage)

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

CORPORATE COMMUNICATIONS WRITER

JOHANNESBURG, RSA

START DATE: ASAP

***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client, a leading luxury safari travel company, is seeking a Corporate Communications Writer with a sharp, steady hand in crisis and risk communications. In this pivotal role, you’ll craft clear, intelligent, and nuanced messaging across the group and its owned brands—often in fast‑moving, high‑stakes situations where accuracy and tone matter most.

You’ll bring proven experience writing for crisis and risk contexts, with a deep understanding of research, fact‑checking, and the careful judgment required to communicate responsibly. We’re looking for a versatile writer who can adapt their voice to different audiences, distil complex information without losing nuance, and articulate the purpose‑driven work at the heart of the organisation.

If you write with clarity, confidence, and emotional intelligence—and thrive in environments where your words truly shape trust—this is an exceptional opportunity.

RESPONSIBILITIES:

Crisis and risk communication

• Manage the Comms Support email inbox and respond to queries timeously
• Connect to internal stakeholders (Product/ Risk/ MDs) for technical support and guidance
• Collate technical risk drafts with internal stakeholders needs i.e. commercial stance and draft a cohesive communications piece
• Disseminate the communication to the appropriate channels within the business
• Support on PR and media responses during a crises (under direction of Risk)
• Build rapport with internal stakeholders (MDs/ Ops) as well as PR agencies for crisis comms processes
• Monitor social listening tools for information about crisis and risk situations

Copy for the following are required:

• Holding statements
• Press statements and media releases
• FAQs for internal, media and public-facing use
• Internal communications
• Guest and trade communications
• Briefing documents for spokespeople

Risk communication needs will take precedent of any other communication projects as and when needed.

Impact copywriting

Create copy for impact related work that includes:

• Website content
• Blog posts
• Press releases
• Impact-related social media captions
• Newsletter copy
• Printed collateral such as books, magazines, brochures, room drops and guest information
• Impact reports
• Campaign copy
• Script writing

Internal copywriting

Internal copy needs include writing for:

• Blog posts
• Newsletters
• Campaigns
• Stakeholder messaging
• Staff biographies
• Printed collateral
• Templates
• Impact & HR Award Submissions
• LinkedIn Post

REQUIREMENTS:

Qualification:

• Degree in Corporate Communication/ Communication Science/ Public Relations (PR)/ Journalism/ Media Studies/ Marketing or Marketing Communications/ English, Linguistics, or Creative Writing/ Business Communication.

Experience:       

• 5 years of experience in writing copy across a range of channels.
• Experience in crisis communications is an added advantage.
• Be comfortable creating content for multiple marketing channels, differing audiences, and different focus areas.
• Adapt tone and structure for different channels and audiences
• Write effectively for people at all levels of the organisation
• Work from a brief while bringing your own ideas and creative input
• Research independently and engage with the right people across the business to gather accurate, informed messaging

Skills:          

• Performs well under pressure and can respond quickly to crises
• Stays informed on current news and industry developments to support crisis response when needed
• Works efficiently and meets deadlines consistently
• Writes clearly, persuasively, and with purpose
• Loves to research, fact-find, and create compelling copy
• Identifies strong story angles and knows how to pursue them
• Can translate briefs and unpack the needs of each project

Interests:                    

• A passion for wildlife and a commitment to sustainability and conservation.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

GROUND EXPERIENCE MANAGER – EUROPE

BASED IN EGYPT, TURKEY OR MOROCCO (REMOTE)

START DATE: ASAP

Our client, a leading luxury travel company, is seeking a Ground Experience Manager (GEM) for Europe — the heartbeat of every client’s journey once they arrive on the ground. In this pivotal role, you’ll be part of a dedicated, round‑the‑clock team that ensures travellers feel supported, reassured, and genuinely cared for throughout their trip.

You’ll proactively elevate each experience, resolve issues with warmth and calm confidence, and communicate clearly even when answers are still unfolding. If you thrive under pressure, act fast with grace, and love creating seamless, high‑touch experiences for discerning travellers, this is an opportunity to shine.

RESPONSIBILITIES:

• Providing real-time support to clients on active trips via WhatsApp, phone, and email during your shift. We have a minimum expectation of a 15-30 minute response time.
• Proactively reaching out to clients multiple times during their trip to ensure that they feel supported throughout.
• Liaising with DMCs and ground operators to resolve issues quickly on behalf of clients.
• Logging all client contacts and issues in our CRM, categorising and escalating as appropriate.
• Monitoring active bookings for potential issues (delayed flights, weather, local disruptions) and acting proactively.
• Working closely with Travel Designers, Product, and management to collate and action during- and post- trip feedback.
• Feeding back trends, recurring issues, and DMC performance to the wider team on a regular basis.

REQUIREMENTS:

• A minimum of 5 years’ experience in client-facing complaints handling or high-stakes customer service, ideally in luxury travel, hospitality, or a premium service environment.
• Exceptionally calm and reassuring under pressure. Clients need to feel that you have everything under control, even when you are still finding the solution.
• A confident and independent decision-maker who can act without always having a manager available.
• Flawless written and spoken English
• Reliable and consistent
• Highly organised, able to manage multiple live client situations simultaneously without losing quality.
• Comfortable working remotely and independently, with the discipline to perform to a high standard without direct supervision.
• Good at systems

Personal Attributes:

• Ability to actively listen and confidently communicate, demonstrating empathy and self-awareness.
• A curious and open-minded attitude in the face of challenges. A person who views problems as opportunities to learn.
• A clear, actionable insight and ability to come up with quick and effective solutions and implement them confidently.
• Openness to learn and adapt as things change; confidence to recommend ways we can improve.
• Flexibility to take on a variety of tasks and willingness to roll sleeves up and support colleagues.
• A ‘big picture’ mindset – appreciative of your position within the company as an organisation of different teams collectively working together towards the same goal.
• Collaborative team player who is confident working in a self-directed environment. This role is remote and you will work with people all over the world.
• A love of learning about local cultures and an enthusiasm for all things travel.
• Someone who shares the company’s passion for conservation and travel with a positive impact.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

GROUND EXPERIENCE MANAGER – LATIN AMERICA

MEXICO OR PERU (REMOTE)

START DATE: ASAP

Our client, a leading luxury travel company, is seeking a Ground Experience Manager (GEM) for Latin America — the heartbeat of every client’s journey once they arrive on the ground. In this pivotal role, you’ll be part of a dedicated, round‑the‑clock team that ensures travellers feel supported, reassured, and genuinely cared for throughout their trip.

You’ll proactively elevate each experience, resolve issues with warmth and calm confidence, and communicate clearly even when answers are still unfolding. If you thrive under pressure, act fast with grace, and love creating seamless, high‑touch experiences for discerning travellers, this is an opportunity to shine.

RESPONSIBILITIES:

• Providing real-time support to clients on active trips via WhatsApp, phone, and email during your shift. We have a minimum expectation of a 15-30 minute response time.
• Proactively reaching out to clients multiple times during their trip to ensure that they feel supported throughout.
• Liaising with DMCs and ground operators to resolve issues quickly on behalf of clients.
• Logging all client contacts and issues in our CRM, categorising and escalating as appropriate.
• Monitoring active bookings for potential issues (delayed flights, weather, local disruptions) and acting proactively.
• Working closely with Travel Designers, Product, and management to collate and action during- and post- trip feedback.
• Feeding back trends, recurring issues, and DMC performance to the wider team on a regular basis.

REQUIREMENTS:

• A minimum of 5 years’ experience in client-facing complaints handling or high-stakes customer service, ideally in luxury travel, hospitality, or a premium service environment.
• Exceptionally calm and reassuring under pressure. Clients need to feel that you have everything under control, even when you are still finding the solution.
• A confident and independent decision-maker who can act without always having a manager available.
• Flawless written and spoken English
• Fluent Spanish is preferred
• Reliable and consistent
• Highly organised, able to manage multiple live client situations simultaneously without losing quality.
• Comfortable working remotely and independently, with the discipline to perform to a high standard without direct supervision.
• Good at systems

Personal Attributes:

• Ability to actively listen and confidently communicate, demonstrating empathy and self-awareness.
• A curious and open-minded attitude in the face of challenges. A person who views problems as opportunities to learn.
• A clear, actionable insight and ability to come up with quick and effective solutions and implement them confidently.
• Openness to learn and adapt as things change; confidence to recommend ways we can improve.
• Flexibility to take on a variety of tasks and willingness to roll sleeves up and support colleagues.
• A ‘big picture’ mindset – appreciative of your position within the company as an organisation of different teams collectively working together towards the same goal.
• Collaborative team player who is confident working in a self-directed environment. This role is remote and you will work with people all over the world.
• A love of learning about local cultures and an enthusiasm for all things travel.
• Someone who shares the company’s passion for conservation and travel with a positive impact.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

GROUND EXPERIENCE MANAGER – ASIA PACIFIC REGION

MALAYSIA, THAILAND, INDONESIA, OR THE PHILIPPINES (REMOTE)

START DATE: ASAP

Our client, a leading luxury travel company, is seeking a Ground Experience Manager (GEM) — the heartbeat of every client’s journey once they touch down. As a GEM, you’ll be part of a dedicated, round‑the‑clock team that ensures travellers feel supported, reassured, and genuinely cared for at every moment of their trip.

You’ll proactively elevate each experience, resolve issues with warmth and calm confidence, and communicate clearly even when answers are still unfolding. If you thrive under pressure, act fast with grace, and love creating seamless experiences for discerning travellers, this is your chance to shine.

RESPONSIBILITIES:

• Providing real-time support to clients on active trips via WhatsApp, phone, and email during your shift. We have a minimum expectation of a 15-30 minute response time.
• Proactively reaching out to clients multiple times during their trip to ensure that they feel supported throughout.
• Liaising with DMCs and ground operators to resolve issues quickly on behalf of clients.
• Logging all client contacts and issues in our CRM, categorising and escalating as appropriate.
• Monitoring active bookings for potential issues (delayed flights, weather, local disruptions) and acting proactively.
• Working closely with Travel Designers, Product, and management to collate and action during- and post- trip feedback.
• Feeding back trends, recurring issues, and DMC performance to the wider team on a regular basis.

REQUIREMENTS:

• A minimum of 5 years’ experience in client-facing complaints handling or high-stakes customer service, ideally in luxury travel, hospitality, or a premium service environment.
• Exceptionally calm and reassuring under pressure. Clients need to feel that you have everything under control, even when you are still finding the solution.
• A confident and independent decision-maker who can act without always having a manager available.
• Flawless written and spoken English
• Preferred written and/or spoken Japanese, and a strong understanding of Japanese culture
• Reliable and consistent
• Highly organised, able to manage multiple live client situations simultaneously without losing quality.
• Comfortable working remotely and independently, with the discipline to perform to a high standard without direct supervision.
• Good at systems

Personal Attributes:

• Ability to actively listen and confidently communicate, demonstrating empathy and self-awareness.
• A curious and open-minded attitude in the face of challenges. A person who views problems as opportunities to learn.
• A clear, actionable insight and ability to come up with quick and effective solutions and implement them confidently.
• Openness to learn and adapt as things change; confidence to recommend ways we can improve.
• Flexibility to take on a variety of tasks and willingness to roll sleeves up and support colleagues.
• A ‘big picture’ mindset – appreciative of your position within the company as an organisation of different teams collectively working together towards the same goal.
• Collaborative team player who is confident working in a self-directed environment. This role is remote and you will work with people all over the world.
• A love of learning about local cultures and an enthusiasm for all things travel.
• Someone who shares the company’s passion for conservation and travel with a positive impact.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!