SENIOR MARKETING MANAGER

JOHANNESBURG or CAPE TOWN, RSA

START DATE: ASAP

***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client, a leading luxury safari travel company, is searching for an exceptional Senior Marketing Manager. This role is the engine behind marketing performance — transforming data, insights, and metrics into stronger creative direction and high‑impact content. Sitting at the intersection of Digital and Creative, you’ll be the crucial bridge who understands performance deeply and can translate it into clear, actionable guidance that elevates storytelling, strengthens brand presence, and safeguards brand integrity across every touchpoint.

If you’re a strategic thinker with a sharp analytical mind, a passion for creative excellence, and the ability to turn numbers into narratives, this is a rare opportunity to shape the marketing voice of one of Africa’s most iconic safari brands.

RESPONSIBILITIES:

Driving marketing performance

• Act as the primary link between the Digital and Creative teams, translating performance metrics and data insights into clear, actionable direction for content and creative development.
• Develop a deep, working understanding of marketing performance metrics across all channels (paid, social, email, web and content) and use this to guide where and how creative output should evolve.
• Turn performance learnings into practical creative briefs and content actions, ensuring the Creative team has clear, insight-led direction on what to produce, refine or test.
• Identify the creative and content levers that drive better results; from messaging and format to channel-specific optimisation and prioritise these for the team.

Project management

• Drive campaign projects from brief to completion, ensuring each team has the required information, timelines and specific messaging per audience and platform.
• Create and maintain clear project plans and process structures, keeping the team informed of progress, deadlines, key information and requirements.
• Develop comprehensive briefs, where required, for projects related to new business development and specific campaigns.

Cross-functional liaison

• Keep the team informed of key business developments, upcoming projects and associated expectations.
• Collaborate with Business Development and Operations to gather all relevant information required to support new product and campaign launches.
• Build and maintain strong internal stakeholder relationships, ensuring teams are informed of relevant marketing updates, performance insights and key developments specific to their regions or camps.
• Gather and disseminate regional insights and updates that are valuable to the marketing team.

Marketing intelligence

• Stay abreast of industry developments, announcements and global marketing trends, identifying opportunities to enhance and inspire our marketing efforts.
• Analyse business data, booking trends and key performance drivers in collaboration with the Head of Marketing to inform messaging and strategic focus areas.

Reporting and performance

• Collate key statistics and marketing data to support reporting, including quarterly board reports.
• Track and analyse performance across campaigns and launches, sharing insights with stakeholders and the broader marketing team.
• Support the development of stakeholder presentations, including compiling PowerPoint decks with compelling visuals and clear, impactful messaging for senior leadership and key events.
• Assist in the creation of marketing plans and forecasts by collating relevant information and contributing to campaign ideation informed by business insights.

Budget management

• Oversee and track the marketing budget and associated spend streams.

REQUIREMENTS:

• Proven experience as a senior marketing leader for a minimum of 8 years, preferably in the luxury travel sector.
• Demonstrable experience using marketing performance data to drive and improve creative and content output.
• Strong understanding of digital marketing performance metrics and the ability to translate them into clear creative and content actions.
• Proven experience in marketing and project management.
• Previous experience in leading successful campaigns.
• Proven experience managing and leading teams.
• Strong strategic thinking
• Excellent leadership capabilities
• Digital marketing expertise
• Ability to drive brand growth, manage high-performing teams, and make data-driven decisions that align with organisational objectives.
• A passion for wildlife and a commitment to sustainability and conservation.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

GROUP DIRECTOR OF COMMERCIAL

FIJI (LIVE IN)

START DATE: ASAP

Our client is seeking an exceptional Group Director of Commercial to lead the commercial strategy for a premier hotel and resort group in Fiji. This pivotal executive role carries full accountability for revenue growth, market positioning, and commercial performance across a diverse portfolio — from accommodation and leisure to events, F&B, memberships, partnerships, and ancillary revenue streams.

The ideal candidate is a strategic, disciplined, and results‑driven commercial leader with the vision and authority to shape profitable growth across multiple resort locations. You’ll unify sales, marketing, distribution, revenue management, and brand strategy under one cohesive commercial agenda, driving performance and elevating the group’s competitive edge across international markets.

RESPONSIBILITIES:

You will:

• Shape and deliver the group's commercial strategy to drive sustainable growth, profitability and market share.
• Lead and integrate the sales, marketing, revenue management, digital commerce and business development functions to maximize commercial performance.
• Identify and capitalize on new market opportunities, strategic partnerships and revenue streams that strengthen our brands and portfolio performance.
• Partner with the general managers and executive leadership team to translate strategy into measurable business outcomes across our results.
• Lead, coach and develop the high-performing commercial team while fostering a culture of collaboration, accountability and continuous improvement.
• Bring significant executive leadership experience within hospitality or a comparable multi-site environment together with strong commercial and financial acumen, exceptional stakeholder engagement skills, and a passion for developing capability and delivering results through your team.
• Develop and execute the group-wide commercial strategy in full alignment with the company’s strategic objectives and long-term growth ambitions.
• Identify and capitalise on market opportunities that enhance revenue, profitability, brand equity, and
• customer lifetime value.
• Take ownership of all revenue-generating channels and ensure optimal performance across direct, digital, OTA, corporate, leisure, group, and partnership channels.
• Provide executive oversight of the marketing strategy, ensuring all activity supports demand generation, brand distinction, and market penetration.
• Establish and monitor KPIs that measure revenue, margin, conversion, market share, customer acquisition, and other critical commercial indicators.

REQUIREMENTS:

• Bachelor’s degree in business administration, Marketing, Economics, Finance, Commerce, or a closely related discipline. 
• Professional training in Sales, Marketing, Distribution and Revenue Management in a Hotel and Resort Environment. 
• Significant senior-level experience in commercial leadership roles within resorts, hotels, hospitality, leisure, or related multi-site environments.
• Demonstrable success in driving revenue growth, market expansion, and profitability.
• Extensive experience in sales strategy, revenue management, marketing, and distribution.
• Strong understanding of consumer behaviour, channel performance, and commercial planning.
• Proven ability to lead cross-functional teams and influence senior stakeholders at executive level.
• Exceptional strategic thinking and commercial judgement.
• Strong leadership presence with the ability to inspire confidence and deliver accountability.
• Highly analytical with the ability to interpret data and translate insight into action.
• Outstanding negotiation, communication, and stakeholder management skills.
• Resilient, decisive, and capable of operating effectively in a fast-paced, ambitious environment.
• A disciplined, performance-led mindset with an unwavering commitment to results.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

ASSISTANT FRONT OFFICE MANAGER

FIJI (LIVE IN)

START DATE: ASAP

We’re seeking an enthusiastic Assistant Front Office Manager to join a leading luxury resort in Fiji. In this pivotal role, you’ll support daily Front Office operations, guide and motivate a high‑performing team, and ensure every guest enjoys a seamless, warm, and memorable experience. The ideal candidate brings strong leadership, a passion for service excellence, and the ability to keep the Front Office running smoothly in a dynamic, world‑class environment.

RESPONSIBILITIES:

• Manage daily front desk operations, including arrival/departure procedures, guest requests, and service recovery.
• Lead, train, and mentor staff, providing performance feedback and setting a positive, welcoming tone.
• Oversee scheduling, inventory management, and compliance with company policies and safety standards.

REQUIREMENTS:

• Minimum 4 years’ work experience in a similar position an advantage

• Relevant Front Office Qualifications
• Computer literate with excellent knowledge of Microsoft Suite and switchboard PABX systems

• Essential experience in Front Office Opera Cloud System

• Cashiering experience with clean proven track record
• Excellent attention to detail and an uncompromising commitment to standards.

• Must be customer focused and respond promptly to guests' needs
• Excellent verbal and written communication skills on all levels
• Excellent problem-solving, diplomacy, and multitasking abilities
• Must be honest, reliable, and have a friendly and outgoing personality
• Demonstrated ability to work effectively in a team-oriented environment as well as independently
• High attention to detail and accuracy, ability to work flexible hours.
• Valid Class 2 Driver's licence

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

EXECUTIVE ASSISTANT MANAGER

KENYA (LIVE-IN, SINGLE ACCOMMODATION)

START DATE: ASAP

We are seeking an ambitious, energetic, and guest-obsessed Executive Assistant Manager (EAM) to join the leadership team of one of Kenya's most distinguished luxury resorts. This is an exceptional opportunity for a rising hospitality professional to take full ownership of all front-of-house operations and guest-facing activities in an iconic East African destination.

The EAM will serve as the face of the resort's guest experience — leading with warmth, precision, and a deep commitment to personalised luxury service. Reporting directly to the Resident Manager, this role is ideal for a dynamic individual ready to make their mark on the world stage of luxury hospitality.

RESPONSIBILITIES:

• Champion an unwavering culture of exceptional, personalised guest service across all touchpoints
• Serve as the primary point of contact for VIP guests, ensuring bespoke experiences that exceed expectations
• Oversee all front-of-house departments, including Front Office, Concierge, Guest Relations, and Recreation
• Ensure seamless coordination between Rooms Division and Food & Beverage for an integrated guest journey
• Monitor daily arrivals, departures, and in-house guest activities; personally managing key guest moments
• Lead, inspire, and mentor a diverse team of hospitality professionals across front-of-house departments
• Conduct regular training sessions, briefings, and performance reviews to drive excellence and growth
• Foster a positive, inclusive, and high-performance team culture aligned with the resort's luxury brand values
• Support recruitment, onboarding, and succession planning within guest-facing teams

REQUIREMENTS:

• Degree or diploma in Hospitality Management, Hotel Administration, or a related discipline
• Minimum 5 years of progressive experience in luxury hotels or resorts, with at least 2 years in a supervisory or management role
• Strong operational background in either Rooms Division (Front Office, Housekeeping, Guest Relations) or Food & Beverage management
• Proven experience managing VIP and UHNW guests in a luxury or ultra-luxury environment
• Fluency in both English and German is essential; additional languages are an advantage
• Demonstrated ability to lead, motivate, and develop multicultural teams in a remote or resort setting

• Strong leadership, communication, and interpersonal skills.
• Proven ability to manage budgets, control costs, and drive revenue.
• Excellent problem-solving and decision-making abilities.
• Proficiency in hotel management systems and Microsoft Office Suite.
• Commitment to delivering exceptional guest service

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

E-COMMERCE MANAGER

MALDIVES, ISLAND-BASED

START DATE: ASAP

Our client is currently seeking an E-Commerce Manager to drive online revenue through digital marketing, e-commerce solutions, and website management. This role involves strategizing digital business plans, overseeing content marketing, managing service providers, and supporting departmental budgets. As a cluster role, it requires collaboration with resort teams to optimize digital performance.

DUTIES & RESPONSIBILITIES

• Develop and implement e-commerce strategies to boost online revenue and direct bookings.
• Manage digital advertising, SEO, and website optimization for better user experience and conversions.
• Oversee online distribution channels, including OTAs, GDS, and brand websites, ensuring rate parity.
• Plan and execute performance-based digital marketing campaigns, including PPC and social media ads.
• Monitor and analyze key e-commerce metrics to optimize sales and marketing efforts.
• Enhance reputation management by tracking guest reviews and feedback.
• Collaborate with revenue management, commercial, and IT teams to align digital strategies.
• Manage content creation, social media engagement, and influencer partnerships.
• Train staff, negotiate contracts, and stay updated on industry trends.

• Represent the E-Commerce team in projects, reviews, and stakeholder engagements.

REQUIREMENTS:

• Bachelor’s degree in any discipline with major/minor/ electives in digital advertising/communications/IT.
• Minimum 2 years of experience in e-commerce, digital marketing with a job history in Hotels, Ad agency, Ad tech agency or equivalent.
• Ability to work collaboratively in a fast-paced environment.
• Excellent communication, analytical, and problem-solving skills.

Skills:

• Performance Marketing – Proficient in Google Ads, Meta Ads and paid media optimization
• SEO & Web Analytics
• CRM & Email Marketing
• Social Media Management
• Design and execute multi-channel digital strategies
• Content & Copywriting knowledge
• Booking Engine and website management familiarity

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

RESORT MANAGER

MALDIVES (LIVE IN, SINGLE ACCOMMODATION)

START DATE: ASAP

Are you ready to lead in paradise? Our client, a prestigious luxury resort in the Maldives, is seeking a dynamic and experienced Resort Manager to support the General Manager in delivering world-class guest experiences and operational excellence.

As Resort Manager, you’ll oversee the day-to-day operations, ensuring seamless service, elevated guest satisfaction, and optimal team performance. You’ll also play a key role in driving profitability and maintaining the resort’s exceptional standards.

REQUIREMENTS:

• College degree in Hotel Management & Administration preferred
• Luxury boutique hotel management experience
• Five years previous experience in hotel management or an equivalent combination of education and experience with comparable job knowledge and skills
• Considerable skill in simple mathematical calculations without error. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Considerable skill in applying, developing and linking a Microsoft Excel, Word and Micros Opera program or software of similar nature.
• Considerable skill in dealing fairly and independently with a great number of nationalities among the employees
• Considerable skill to deal fairly and effectively with the local island community.
• Ability to effectively deal with employees and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to read, analyze and interpret written documents; write notices and articles; make effective and persuasive speeches and presentations to a variety of audiences including international Tour Operators; listen and communicate effectively in English, both verbally and in writing.
• Proactively identify both opportunities and challenges and develop effective action plans to address each situation
• A high degree of numerical competency is required, an ability to see trends in numbers, and to analyze these to draw meaningful conclusions in a timely manner.
• Constantly practices opportunities to increase revenue potential by continually reviewing business practices and pushing ideas upwards
• Ability to communicate orally and in writing with supervisors, colleagues and guests regarding any problems or concerns with guest satisfaction
• Ability to read, analyze and process budget procedures and documents, such as daily reports, Profit and Loss Reports, occupancy forecasting, labour review and other projects
• Ability to work a flexible schedule and to be available on call as required
• Ability to maintain a positive, service orientated attitude towards guests and resort staff
• Knowledge of Health and Safety, HACCP, Fire Procedures and training
• Knowledge of the resorts Disaster Management Plan, including Evacuation Procedures
• Ability to lead, motivate and encourage Department Heads and staff
• Possess relevant Health & Safety certificate, Basic Fire Training / Fire Fighting Certificate & First Aid Certificate

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

SALES MANAGER (GCC, NORTH AFRICA)

MALDIVES, ISLAND-BASED

START DATE: ASAP

Join a luxury resort brand where ambition meets excellence. We’re looking for a visionary sales leader to spearhead growth across our client’s key international markets: GCC & North Africa.

You’ll shape and execute strategic initiatives that unlock revenue potential, forge influential partnerships, and elevate our market presence. This is a high-impact role for a seasoned professional who thrives on results, builds trust with ease, and knows how to navigate diverse cultural landscapes with confidence.

REQUIREMENTS:

• Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or related field (Master’s degree preferred).
• Minimum 5 years of experience in sales management within the hospitality/travel industry.
• Proven experience as a Sales Director or similar senior sales role in the hospitality/travel industry.
• Excellent communication, negotiation, and presentation skills.
• Exceptional organizational and time-management abilities.
• Strategic thinker with strong business acumen and analytical skills.

• Fluency in English (additional languages relevant to GCC, North Africa, or Western Europe would be an advantage)

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

GROUND EXPERIENCE MANAGER – EUROPE

BASED IN EGYPT, TURKEY OR MOROCCO (REMOTE)

START DATE: ASAP

Our client, a leading luxury travel company, is seeking a Ground Experience Manager (GEM) for Europe — the heartbeat of every client’s journey once they arrive on the ground. In this pivotal role, you’ll be part of a dedicated, round‑the‑clock team that ensures travellers feel supported, reassured, and genuinely cared for throughout their trip.

You’ll proactively elevate each experience, resolve issues with warmth and calm confidence, and communicate clearly even when answers are still unfolding. If you thrive under pressure, act fast with grace, and love creating seamless, high‑touch experiences for discerning travellers, this is an opportunity to shine.

RESPONSIBILITIES:

• Providing real-time support to clients on active trips via WhatsApp, phone, and email during your shift. We have a minimum expectation of a 15-30 minute response time.
• Proactively reaching out to clients multiple times during their trip to ensure that they feel supported throughout.
• Liaising with DMCs and ground operators to resolve issues quickly on behalf of clients.
• Logging all client contacts and issues in our CRM, categorising and escalating as appropriate.
• Monitoring active bookings for potential issues (delayed flights, weather, local disruptions) and acting proactively.
• Working closely with Travel Designers, Product, and management to collate and action during- and post- trip feedback.
• Feeding back trends, recurring issues, and DMC performance to the wider team on a regular basis.

REQUIREMENTS:

• A minimum of 5 years’ experience in client-facing complaints handling or high-stakes customer service, ideally in luxury travel, hospitality, or a premium service environment.
• Exceptionally calm and reassuring under pressure. Clients need to feel that you have everything under control, even when you are still finding the solution.
• A confident and independent decision-maker who can act without always having a manager available.
• Flawless written and spoken English
• Reliable and consistent
• Highly organised, able to manage multiple live client situations simultaneously without losing quality.
• Comfortable working remotely and independently, with the discipline to perform to a high standard without direct supervision.
• Good at systems

Personal Attributes:

• Ability to actively listen and confidently communicate, demonstrating empathy and self-awareness.
• A curious and open-minded attitude in the face of challenges. A person who views problems as opportunities to learn.
• A clear, actionable insight and ability to come up with quick and effective solutions and implement them confidently.
• Openness to learn and adapt as things change; confidence to recommend ways we can improve.
• Flexibility to take on a variety of tasks and willingness to roll sleeves up and support colleagues.
• A ‘big picture’ mindset – appreciative of your position within the company as an organisation of different teams collectively working together towards the same goal.
• Collaborative team player who is confident working in a self-directed environment. This role is remote and you will work with people all over the world.
• A love of learning about local cultures and an enthusiasm for all things travel.
• Someone who shares the company’s passion for conservation and travel with a positive impact.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!