MUST ENERGY ENGINEER

JAMAICA (LIVE IN)

START DATE: ASAP

Our client is searching for a MUST Energy Engineer for their luxury resort in Jamaica. The purpose of this role is to drive the company’s energy efficiency and sustainability by optimizing processes. The role focuses on identifying opportunities to reduce energy consumption and ensure compliance with environmental and energy regulations, thereby improving energy KPIs and the organization’s environmental responsibility

RESPONSIBILITIES:

• Analyze energy data and create predictive models to improve operational efficiency and reduce energy costs.
• Develop continuous improvement projects in energy management to maximize efficiency and reduce utility costs.
• Conduct technical and economic feasibility studies for new energy projects.
• Perform energy audits to identify opportunities for savings and optimization of energy consumption.
• Collaborate with other departments to integrate energy-saving policies and strategies into operational processes.
• Propose technological improvements and innovations for efficient energy management and use.
• Prepare technical reports and presentations explaining the results of energy audits and improvement proposals to management.

REQUIREMENTS:

• Degree in Energy Engineering, Electrical Engineering, Mechanical Engineering, or similar. Essential
• Experience in energy project management and energy audits.
• Strong communication skills to work with multidisciplinary teams and present results to management.
• Analytical skills to interpret energy consumption data and propose solutions.
• Certifications in energy efficiency, advantageous

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

SITE PROJECT MANAGER – LUXURY SAFARI DEVELOPMENTS (AFRICA)

EAST AFRICA / SOUTH AFRICA (REMOTE)

START DATE: ASAP

Our client, a leading luxury East African safari company, is seeking an experienced Site Project Manager to oversee the development of new safari camps, lodges, and related infrastructure across Africa.

This is a hands-on role requiring an adaptable, resourceful individual who thrives in remote locations and can successfully deliver projects from inception through to completion.

RESPONSIBILITIES:

• Manage all aspects of new development projects from planning through to handover.
• Source local contractors, suppliers, materials, and specialist services.
• Establish and maintain strong relationships with local communities, authorities, and key stakeholders.
• Coordinate logistics, transportation, procurement, and the importation of equipment and materials.
• Oversee construction activities, ensuring projects are delivered safely, on time, within budget, and to the highest quality standards.
• Monitor project schedules, budgets, and progress, providing regular updates to senior management.
• Resolve challenges proactively in often remote and developing environments.
• Ensure compliance with local regulations, permits, environmental standards, and company policies.

REQUIREMENTS:

• Proven experience managing construction or infrastructure projects, ideally within hospitality, tourism, or remote developments.
• Strong project management and organisational skills.
• Ability to adapt quickly and solve problems in challenging environments.
• Experience sourcing local resources and managing procurement and logistics.
• Knowledge of import/export procedures and supply chain coordination is advantageous.
• Excellent communication and stakeholder management skills.
• Willingness to travel extensively and spend extended periods at remote project sites across Africa.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

PR MANAGER (UK & SA) & COPYWRITER

JOHANNESBURG / CAPE TOWN (RSA)

START DATE: ASAP

Our client, a luxury safari company, is seeking a dynamic PR Manager to elevate and protect the brand’s public reputation across two key markets: the United Kingdom and South Africa. In this strategic role, you’ll lead all PR activity for both regions — managing the London‑based PR agency, MMGY Grifco, and driving South African media relations directly.

You’ll shape and execute annual PR strategies aligned with the company’ business goals, championing brand awareness, demand generation, and high‑quality media exposure. From promoting the Member’s Club and supporting SADC sales to amplifying new product launches, key camps, and the company’s impact work, you’ll ensure the brand consistently shines in top‑tier print and digital publications.

This role is ideal for a seasoned PR professional who thrives in fast‑moving, purpose‑driven environments, builds strong media relationships, and knows how to secure standout coverage that moves the needle.

If you’re ready to craft compelling narratives, lead agency partnerships, and drive PR excellence for one of Africa’s most iconic conservation‑focused travel brands, this is your next chapter.

RESPONSIBILITIES:

• Set the company’s annual PR Strategy for the UK and South Africa, aligning it with overall business, marketing and PR goals.
• Manage the UK PR agency to ensure the execution of the strategy ‘on-time and in-full’, including daily communication, monthly status calls and formal six-month reviews.
• Ongoing media relations, meetings, events, press release distribution and pitches.
• Oversee media bookings with the Media Reservations Team to ensure they are strategically and professionally planned to drive the company’s PR and media relations, growing A-list media targets and high-end media coverage in these markets.
• Distribution of coverage received and compiling monthly progress reports.
• Leverage sponsorship /competition opportunities.
• PR & Media Content – Create and write compelling and breakthrough press releases and other content to support all of our relevant products and services, continuing to build coverage and the company’s brand reputation to drive growth.
• Edit and fact-check externally produced copy for media.
• Ensure our media content continually evolves for relevance in a digital world, driving traffic and leads to our website.
• Identify newsworthy angles and story ideas, writing compelling, interesting and industry-leading content for various niche journalists and markets.
• Conduct interviews with business stakeholders to gain insights for content angles.
• Awards – research new award opportunities for your markets and work with the PR team to ensure that the business, its people and individual products are internationally recognised as pioneering the way in conservation and hospitality.
• Awards – Strategise annual award submissions for your relevant markets (peer, trade, consumer and sustainability awards) in consultation with the Head of PR and aligning with the overall plan. Assist with applications where applicable.
• Contribute to the broader marketing team through day-to-day liaison aligned to the business values, and marketing strategy.
• Work closely with the company Sales Managers and external Sales Representatives in your markets to ensure that the PR and Sales strategies are aligned.
• Ensure that our brand values are consistently and accurately portrayed throughout the business, driving brand consistency across all company communications.
• Contribute to regular workshops on the company marketing, brand and impact strategies, and assist with any reasonable task related to the function of the Marketing, Communication and PR teams.

REQUIREMENTS:

Qualification:

• Bachelor’s Degree in English, Journalism, Marketing or PR Communications.

Experience:                    

• 10+ years of experience in corporate communications or PR, 3 of which within the travel and/or conservation tourism sector. Wide knowledge of the safari industry and luxury tourism a plus.
• Exposure to a range of different marketing channels, both offline and online.

Skills:           

• Excellent analytical and communication skills, both written and oral.
• Excellent understanding of PR and media relations and the ability to source, build, nurture and grow new contacts from your identified markets.
• Ability to think and write strategically and conceptually to develop innovative story angles, with a particular emphasis on crafting compelling press releases.
• Confidence, energy and dynamism with the ability to work with an array of internal and external stakeholders.
• Experience in creating briefs and working with other marketing departments to create collateral required for high-end media and other external comms requirements.
• Strong attention to detail and creative understanding of what makes a good story while adhering to brand guidelines and key messages.
• Strong interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Strong eye for detail and passionate about ensuring only the best work leaves the door.
• A passion for current trends coupled with a deep understanding of PR and corporate communications.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

SENIOR PROCUREMENT OFFICER

ARUSHA, TANZANIA

START DATE: ASAP

Our client, a leading luxury safari company, is seeking a highly organized and commercially minded Senior Procurement Officer to strengthen and streamline procurement operations across their camps and lodges.

In this pivotal role, you’ll drive efficient sourcing, manage supplier relationships, uphold procurement compliance, and ensure cost‑effective purchasing without compromising on quality. Your expertise will directly support operational continuity — securing the timely procurement of goods and services that keep remote, high‑end operations running smoothly.

RESPONSIBILITIES:

• Manage end-to-end procurement processes, including sourcing, purchasing, supplier evaluation, and order follow up.
• Source and negotiate with suppliers, contractors, and service providers to achieve competitive pricing and sustainable cost savings.
• Ensure procurement activities comply with company procurement policies, procedures, and ethical standards.
• Generate and manage local and international purchase orders through ERP systems (Sage  Accpac).
• Monitor supplier performance and ensure timely delivery of goods and services.
• Maintain procurement records, vendor databases, and rocurement tracking systems.
• Coordinate procurement planning and support inventory control and stock reconciliation processes.
• Analyze supplier pricing trends and market fluctuations to support strategic purchasing  decisions.
• Build and maintain strong supplier relationships while identifying alternative sources of supply where necessary.
• Collaborate closely with internal departments to ensure efficient procurement support and operational continuity.
• Prepare procurement reports, trackers, and updates within agreed service time

REQUIREMENTS:

• Bachelor’s degree in Procurement & Supply Chain Management, Logistics, Business Administration, or related field.
• Professional procurement certification such as CPSP, CIPS, or equivalent will be an added advantage.
• Minimum 5 years’ experience in procurement, sourcing, or supply chain operations, preferably in hospitality, tourism, FMCG, or multisite operations.
• Experience using ERP procurement systems such as Sage Accpac or similar platforms.
• Strong negotiation, supplier management, and analytical skills.
• Good understanding of procurement compliance, contract management, and inventory processes.
• Strong communication, reporting, and stakeholder management abilities

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

RELIEF LODGE MANAGER

TANZANIA

START DATE: ASAP

Step into a role where adaptability, leadership, and exceptional hospitality come together. As a Relief Camp Manager, you’ll provide vital operational support across our client’s luxury lodges and camps during management absences or peak periods.

You’ll uphold seamless service standards, ensure memorable guest experiences, and maintain strong team morale while quickly integrating into diverse camp environments. This role suits a dynamic hospitality professional who thrives on variety, leads with confidence, and brings stability and excellence wherever they go.

If you’re energized by remote luxury operations, love problem‑solving on the move, and excel at keeping teams and guest experiences at their best, this is your opportunity to make an impact across multiple iconic camps.

RESPONSIBILITIES:

Operational Oversight

• Assume full responsibility for camp operations during assigned relief periods, ensuring uninterrupted service delivery and compliance with the company standards, policies, and procedures.
• Conduct rapid assessments of camp operations upon arrival and identify areas requiring immediate attention or improvement.
• Coordinate Front Office, Housekeeping, Food & Beverage, Maintenance, Laundry, and Back-of-House functions to ensure seamless daily operations.
• Support effective handover processes with outgoing and incoming camp management teams.
• Monitor camp administration, petty cash management, stock controls, logistics, and resupply activities in accordance with company guidelines.
• Ensure operational records, reports, and procedures are accurately maintained and communicated to the Field Operations Manager.

Guest Experience

• Deliver exceptional guest experiences by maintaining high hospitality and service standards across all assigned camps.
• Welcome, brief, and engage with guests, ensuring they receive relevant camp information and personalized attention throughout their stay.
• Manage guest services, activities, and special requests while ensuring guest satisfaction remains a priority.
• Resolve guest complaints, concerns, and service issues promptly and professionally.
• Conduct regular inspections of guest rooms, public areas, dining facilities, and campgrounds to ensure cleanliness, presentation, and overall guest comfort.

REQUIREMENTS:

• Minimum 3 years’ experience as Camp Manager or Assistant
• Previous experience in bush camps will be highly valued
• Studies according to the position
• High level of English speaking
• Leadership skills, guest-oriented, strong communication skills
• Knowledge on Microsoft packages
• Team-oriented, loyal, and excellent leadership skills
• Flexibility, commitment, dedication, and reliability
• A hospitable and service-oriented attitude
• Good knowledge on the following: HR,                     Logistics/resupply, some bush/guide knowledge

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

SERVICE AND STANDARDS MANAGER

MAUN, BOTSWANA

START DATE: ASAP

Our client is seeking a dynamic Service & Standards Manager to champion excellence across a portfolio of safari camps. In this role, you’ll set and uphold regional standards, ensuring every camp reflects the group’s brand values while celebrating its own unique character through style, service, and guest experience.

You’ll work closely with camp teams to elevate consistency, refine operational touchpoints, and inspire a culture of continuous improvement. This includes leading targeted workshops, coaching teams, and guiding managers to deliver hospitality that feels both impeccably aligned and beautifully individual.

This is an opportunity for a passionate hospitality professional who thrives on shaping standards, nurturing talent, and bringing out the best in diverse, high‑end safari environments.

RESPONSIBILITIES:

• Drive the guest experience, ensure a personalized approach aligned with the company standards, and ensure this is consistently delivered to all guests.
• Create and update the brand standards and SOP documents. Ensure these are created so that a focused and clear message is delivered into camps. These areas include but are not limited to the Front of House, Housekeeping, Guest experiences, and the Family Offering.
• Gauge compliance with the company standards through observation and regular reports and identify any needs/areas for improvement. Conduct service audits, report timeously, and ensure the results are fed back appropriately to the correct audience.
• On-the-ground mentoring, motivation, guidance, and support are essential and should form part of camp visits.
• Liaise closely with the Training department on further training needs in the camps and what should be covered, this to include support tools for camps. Be present for training trips, both internal and external, when required.
• Innovate, monitor and analyze guest feedback and industry trends and through these, assist in improving and enhancing camp service delivery and guest experience. Compile reports when required.
• Innovate and develop signature experiences and magic moments for each camp – small effort for big impact philosophy. This is a collaborative effort with the teams in camp, concession managers, food experience team, and procurement.
• Innovate and develop fun and unique experiences for the family offering.
• Monitoring and guidance to camps on the correct use of guest gifting.
• Monitoring and guidance to camps on the correct use of branded material.
• Assist with monitoring softs and décor asset management if and when required.
• Assist in the creation of new, relevant, and innovative ideas in all aspects of the job to keep guests engaged and ahead of the competition.
• Engage with the Food Experience team to assist in the implementation of new food concepts.
• Assist in VIP visits where and when required.
• Assist with photographic visits where and when required.

REQUIREMENTS:

Qualification:

• Diploma in Tourism & Hospitality / equivalent.

Experience:                   

• Minimum of 5 years’ experience in the luxury travel industry, with 2 years having worked in a similar position
• Formal and thorough understanding of hospitality service and standards
• Management experience and skills
• Mentoring/coaching skills and experience will be an added advantage
• Extensive interactions and an innate understanding of international luxury travel clientele and their expectations
• Knowledgeable in conducting audits on Services and Standards
• Experience in brand management

Competencies:          

• Outstanding people skills and ability to communicate.
• An international perspective to understand the needs of guests from all over the world.
• Strong verbal skills, both written and spoken.
• Keen eye for detail and a sense of style.
• High levels of energy and enthusiasm to drive the guest experience.
• A desire to improve the skills of staff and to constantly motivate them.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

PRIVATE ISLAND MANAGER

MALDIVES (LIVE-IN)

START DATE: ASAP

Our client, a luxury resort in the Maldives, is seeking an exceptional Private Island Manager to lead the full guest experience and operations of an exclusive private island. This role delivers effortless luxury through highly personalized service from pre‑arrival to post‑departure, with a strong focus on guest satisfaction, bespoke events, and the seamless organization and maintenance of the island.

You’ll oversee all daily operations and collaborate closely with Front Office, Engineering, and F&B to ensure flawless service. When the island is unbooked, you’ll support Front Office operations to elevate the wider guest journey across the resort.

The role requires a hands‑on, detail‑driven leader who can maximize revenue, optimize costs, uphold preventive maintenance standards, and consistently deliver world‑class service. Ideal for a hospitality professional who thrives in ultra‑luxury environments and knows how to create unforgettable guest experiences.

RESPONSIBILITIES:

• Deliver exceptional luxury guest experiences and continuously monitor guest satisfaction and service quality.
• Support the strategic management and operational success of the Private Island.
• Lead and coordinate key initiatives, including projects, refurbishments, training, and service enhancements.
• Maintain strong relationships with operational teams, guests, suppliers, and external stakeholders.
• Ensure seamless coordination between all departments to deliver outstanding service standards.
• Conduct regular inspections of the island, villas, facilities, and guest areas to maintain the highest standards.
• Oversee maintenance and housekeeping operations through close collaboration with Engineering and Housekeeping teams.
• Manage daily operations, conduct team briefings, and provide leadership, coaching, and performance feedback.
• Monitor departmental expenses, budgets, and profitability, including responsibility for the Private Island P&L.
• Serve as the primary point of contact for Private Island guests, handling inquiries, requests, and concerns professionally.
• Manage all pre-arrival communications and coordinate personalized guest arrangements prior to arrival.
• Oversee VIP, VVIP, returning guests, and specialty villa experiences from arrival to departure.
• Coordinate guest preferences, amenities, special requests, and personalized experiences with relevant departments.
• Ensure guest villas meet exceptional cleanliness, maintenance, and luxury standards at all times.
• Resolve guest concerns promptly, implement corrective actions, and turn service challenges into positive outcomes.
• Monitor service quality, guest feedback, SALT scores, and Forbes standards, driving continuous improvement initiatives.
• Develop and implement action plans to address recurring service issues and enhance guest satisfaction.
• Collaborate with Quality & Excellence, Front Office, and Concierge teams to create memorable and unique guest experiences.
• Support Front Office leadership during absences and provide operational assistance across departments when required.
• Maintain the highest standards of professionalism, integrity, communication, and service excellence while performing additional duties assigned by management

REQUIREMENTS:

• Minimum of two (2) years of experience in a similar leadership role within a luxury hotel or resort environment.
• Strong understanding of luxury hospitality operations, guest relations, and departmental coordination.
• Excellent leadership, interpersonal, and communication skills with the ability to inspire teams and build strong stakeholder relationships.
• Proficient verbal and written English communication skills; additional language skills such as Russian or Chinese are advantageous.
• Strong analytical, decision-making, and problem-solving abilities with sound judgment in handling operational and guest-related matters.
• Highly organized and detail-oriented, with excellent planning, coordination, and multitasking capabilities.
• Proficient in Microsoft Office applications and comfortable using hotel management and business systems.
• Service-oriented professional with exceptional grooming standards, integrity, resilience, and the ability to perform effectively under pressure while delivering outstanding guest experiences.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

DIRECTOR OF MARKETING AND COMMUNICATIONS

MALDIVES (LIVE-IN)

START DATE: ASAP

Our client, a premier luxury resort in the Maldives, is seeking an inspiring Marketing & Communications Director to lead the full marketing and communications strategy for both the resort and its exclusive private island. This role drives global brand visibility through high‑impact advertising, PR, digital, social media, and creative collateral—ensuring the properties shine in key international markets.

If you’re a strategic storyteller with strong luxury hospitality experience, a passion for global brand building, and the creativity to elevate two exceptional island destinations, this is a standout opportunity in one of the world’s most iconic locations.

RESPONSIBILITIES:

Administration

• To implement the Resort and Private Island’s Marketing Communications Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, Spa and all other revenue generating departments.
• To organize and conduct regular departmental marketing communications meetings and ensure departmental briefings and meetings are effective.
• To represent the Sales function on the hotel's Executive Committee in the absence of the Commercial Director

Marketing

• To establish an annual and fully integrated marketing plan in a detailed calendar, with measurable objectives, strategies and action steps.
• To measure, interpret, prioritize and evaluate the effectiveness of marketing communications activities through an ROI analysis and adjust as necessary.
• To develop and maintain active contacts with the international press and key media people, and evaluate all media solicitations and exposures.
• To monitor all public statements concerning the hotel in foreign media.
• To ensure all social media identified are well updated and monitored to assure the best positioning in hotel ranking.
• To ensure adequate targeted advertising and coverage of the hotel’s positioning, promotional programs, corporate image building and other activities.
• To ensure all hotel advertising and collateral (local Food and Beverage, Spa, etc.) are of consistent high standards, and that they comply with our hotel positioning
• To recommend and develop partnership with external partners such as credit card companies, luxury brand, banks, department stores, airlines, etc. to support the advertising and sales campaigns.
• To target annual recognized International awards for the Resort and Private island
• To closely work with Director of Spa, Director of Performance, Revenue Manager and Food and Beverage Managers to maximize use of the targeted market information including customer profile, behavior, and yield for the planning and evaluation of marketing communications.

Operational

• To closely work together with other departments to assess and support their internal and external communications needs.
• To establish and maintain the hotel library and photographic image filing
• To continuously update press kits.
• To welcome, greet and escort all Press fam trip or any media events taking place in the hotel or offsite event
• To maintain a perpetual analysis of competitor’s marketing and communication activities in the local market.
• To serve as the Webmaster for hotel’s Webpage and Internet related exposure and advertising.
• To make sure other Marketing Communications associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

Financial

• To prepare and conduct an annual marketing & communications budgets, in close cooperation with the Commercial Director including above the line advertising, public relations, sales promotions and publicity etc that will form part of the hotel’s business plan.

Personnel

• To recruit all Marketing & Communications associates. To follow hotel guidelines when recruiting and use a competency-based approach to selecting associates.
• To plan and implement effective training programs for Marketing Communications associates in coordination with the Training Manager and Departmental Trainers to maximize the effectiveness

REQUIREMENTS:

• Minimum of one (3) year in a similar position with a luxury hotel.
• Ability to multi-task and meet deadlines
• Customer-centric
• Ability to demonstrate working and engaging teams from different cultures
• Strong verbal and written communication skills along with being quality oriented with focus on details
• High performance standards
• Technical proficiency in related software (Excel spreadsheets, PowerPoint,Word)
• Positive attitude.
• Good Communication skills.
• Commitment in delivering a high level of customer service.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Ability to work under pressure and under own initiative.
• Passion for sales and achieving targets and objectives.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

ASSISTANT LODGE MANAGER

UGANDA (LIVE IN)

START DATE: ASAP

Our client, a leading luxury safari company, is seeking a dynamic Assistant Manager to support the General Manager in running a high‑end lodge in Uganda. This hands‑on role oversees daily operations, elevates guest experiences, and guides the team to deliver consistently exceptional service.

You’ll help strengthen systems, refine service standards, and foster a positive, high‑performance culture. Ideal for a proactive, adaptable hospitality professional who thrives in remote luxury environments and loves creating memorable guest moments.

RESPONSIBILITIES:

Lodge Management Assistance:

• Assist the General Manager in daily operations, including scheduling, staff coordination, and resource management.
• Hosting meals with guests.
• Stepping in to support management when understaffed.
• Ensure compliance with safety regulations and camp policies.
• Support staff training and development to enhance guest experience.
• Oversee camp activities, ensuring they are conducted smoothly and safely.
• Facilitate communication between staff and guests.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Support Management in ensuring effective stock management while embracing the most economical and profitable practices.
• Coordinate leave schedule management.
• Prepare relevant management and operational reports.
• Provide support in ensuring effective safety & health management.

General Support Functions

• Support cross-departmental coordination to ensure seamless guest experiences.
• Assist with logistics, planning, and execution of special events or bespoke guest requests.
• Take on additional responsibilities as required to support the overall success of the lodge.

REQUIREMENTS:

• Proven experience in luxury hospitality, guest experience, or lodge operations (preferably in remote or safari settings).
• Strong passion for creating meaningful, experiential travel offerings.
• Experience working with or alongside local communities and sustainability initiatives is highly desirable.
• Exceptional interpersonal and communication skills, with a natural ability to host and engage guests.
• Highly organized, proactive, and adaptable in a dynamic environment.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

GUEST EXPERIENCE MANAGER

UGANDA (LIVE IN)

START DATE: ASAP

Our client, an exclusive luxury safari company, is seeking a visionary Guest Experience Manager to join them at a pivotal moment — from pre-opening through to full operations at a unique luxury lodge in Uganda.

This is more than a hospitality role. It's an opportunity to design and deliver truly immersive guest journeys that go beyond five-star service, weaving together the wonder of the wild, the richness of local culture, and genuine connection to community. You'll be the architect of unforgettable moments — curating bespoke experiences, setting the tone for service excellence, and building a team culture rooted in warmth, care, and authenticity.

RESPONSIBILITIES:

Guest Experience Design & Delivery

• Develop, curate, and continuously enhance a portfolio of unique guest experiences at the lodge, with a strong emphasis on activities beyond gorilla trekking (e.g., cultural immersion, nature-based experiences, wellness, and conservation-focused activities).
• Personalize guest journeys from pre-arrival through departure, ensuring each stay is seamless, memorable, and aligned with brand standards.
• Act as a key host within the lodge, building genuine relationships with guests and ensuring exceptional service delivery at all touchpoints.

Community & Positive Impact Initiatives

• Design and implement guest-facing experiences that promote meaningful engagement with local communities.
• Collaborate with local partners to create authentic, ethical, and sustainable activities that generate positive social and economic impact.
• Ensure all experiences are aligned with the lodge’s sustainability and conservation goals.

Pre-Opening Support

• Assist the General Manager with pre-opening activities, including:
  • Development of guest experience concepts and programming
  • Creation of service standards and operational procedures
  • Recruitment, onboarding, and training of guest-facing staff
• Contribute to the setup of systems and processes that ensure a smooth and successful launch.

Operations & Leadership (Post-Opening)

• Serve as support to the General Manager on the day-to-day operation of the lodge.
• Provide leadership, mentorship, and ongoing training to the guest experience and front-of-house teams.
• Foster a culture of warmth, professionalism, and continuous improvement.

Guest Experience Optimization

• Monitor guest feedback and proactively identify opportunities to enhance the overall experience.
• Implement improvements and innovations based on guest insights, industry trends, and operational learnings.
• Maintain high levels of guest satisfaction and consistently exceed expectations.

Standards & Quality Assurance

• Implement, uphold, and continuously refine service and operational standards across all guest touchpoints.
• Ensure consistency in the delivery of experiences in line with brand values and positioning.
• Conduct regular reviews and training to maintain excellence in service delivery.

General Support Functions

• Support cross-departmental coordination to ensure seamless guest experiences.
• Assist with logistics, planning, and execution of special events or bespoke guest requests.

REQUIREMENTS:

• Proven experience in luxury hospitality, guest experience, or lodge operations (preferably in remote or safari settings).
• Strong passion for creating meaningful, experiential travel offerings.
• Experience working with or alongside local communities and sustainability initiatives is highly desirable.
• Exceptional interpersonal and communication skills, with a natural ability to host and engage guests.
• Strong leadership and team development capabilities.
• Highly organized, proactive, and adaptable in a dynamic environment.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!