CLIENT EXPERIENCE EXPERT (B2C)

CAPE TOWN, RSA

START DATE: ASAP

***Only South African Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

Our client, a leading luxury safari operator, is seeking a Client Experience Expert to play a vital role in shaping unforgettable customer journeys. They champion guest satisfaction at every stage — from the earliest pre‑travel touchpoints to the experience on the ground — ensuring each interaction is seamless, thoughtful, and memorable. With a passion for elevating service, they create moments that consistently exceed expectations and leave guests with a lasting, positive impression.

REQUIREMENTS:

• Diploma in travel and tourism or
• Relevant tertiary qualification (advantageous)
• Minimum of 3-5 years Travel Industry experience
• Professional email and telesales communication
• Customer service experience
• Experience using our quoting system, Bazaruto (advantageous)

Skills & Competencies

• Deciding and initiating action
• Persuading and influencing
• Presenting and communicating
• Planning and organising
• Working with people
• Exceptional written and verbal communication skills
• Good listening skills
• Learning and researching
• Delivering results and meeting customer expectations
• Adapting and responding to change
• Coping with pressure and setbacks
• Seamless administration and organizational skills
• Creativity

Attributes And Behaviours

• People-focused
• Accountable
• Detail orientated
• Organised
• Solutions driven
• Adaptable
• Confident
• Independent
• Proactive
• Agile

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!