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***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***
Our client, a luxury hotel in Cape Town, is seeking a talented IT Support Engineer to ensure the seamless performance of all technology systems across the property. In this pivotal role, you’ll maintain, support, and optimise the hotel’s full IT infrastructure—keeping everything from the PMS to guest Wi‑Fi running reliably, securely, and at peak performance.
You’ll be the go‑to technical expert, safeguarding system uptime, resolving issues with speed and precision, and enabling an uninterrupted, high‑touch guest experience. This role is ideal for a proactive, solutions‑driven IT professional who takes pride in delivering flawless tech operations in an ultra‑luxury setting.
REQUIREMENTS:
- National Diploma or Degree in Information Technology or Computer Science.
- Microsoft Certified (MCP, MCSA, or equivalent) advantageous.
- Minimum 2–3 years’ IT support experience; hotel or hospitality environment preferred.
- Experience with Opera PMS or equivalent hotel systems advantageous.
- Networking certifications (CompTIA Network+, CCNA) advantageous.
- Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
- Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
- Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
- Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a luxury boutique operation — where every guest interaction carries the full weight of the brand and no request is too small to matter.
Key Competencies:
- Strong technical troubleshooting and problem-solving skills.
- Knowledge of Windows Server, networking protocols, and cybersecurity principles.
- Service-oriented, with a professional and patient approach.
- Ability to communicate technical information to non-technical users.
- Discreet and trustworthy when handling confidential data.
- Available to respond to after-hours IT emergencies when required.
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