|
***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***
Our client is seeking an outstanding Guest Service Manager to champion the guest experience at a leading luxury hotel in Cape Town. As the face of the property’s service culture, you’ll ensure every guest is welcomed with warmth, personalised attention, and a seamless five‑star journey from arrival to departure.
You’ll lead and inspire the front‑of‑house team, elevate service standards, and drive exceptional guest satisfaction—creating memorable moments that define true luxury hospitality.
REQUIREMENTS:
- Diploma or Degree in Hospitality Management or equivalent.
- Minimum 5 years’ front office experience, with at least 2 years in a management role.
- Luxury or five-star international hotel experience is essential.
- Proficiency in GuestRevu, Protel, Opera or similar PMS.
- Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
- Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
- Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
- Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a luxury boutique operation — where every guest interaction carries the full weight of the brand and no request is too small to matter.
Key competencies:
- Warm, professional, and impeccable guest-facing manner.
- Strong leadership and team-building capabilities.
- Excellent problem-solving and conflict resolution skills.
- Outstanding verbal communication; multilingual skills advantageous.
- Well-groomed, poised, and reflective of luxury brand values.
- Ability to work under pressure and remain composed at all times.
|