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***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***
Our client, a luxury hotel in Cape Town, is seeking an exceptional Butler Manager to lead its elite butler team. In this high‑touch leadership role, you’ll set the gold standard for personalised, anticipatory, and impeccably discreet service—ensuring every guest enjoys a flawlessly tailored five‑star experience.
You’ll guide a team of skilled butlers who cater to the unique preferences of the hotel’s most discerning clientele, elevating each stay with thoughtful detail, refined service rituals, and world‑class professionalism.
REQUIREMENTS:
- Formal butler training certification (Guild of Professional English Butlers, Ivor Spencer, or equivalent) preferred.
- Minimum 5 years’ butler experience with at least 2 years in a management or Head Butler role.
- Experience in ultra-luxury hotels, private residences, or superyacht environments.
- Strong knowledge of wine, spirits, dining etiquette, and luxury lifestyle services.
- Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
- Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
- Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
- Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a luxury boutique operation — where every guest interaction carries the full weight of the brand and no request is too small to matter.
Key competencies & skills
- Impeccable personal presentation and refined manners.
- Deep empathy, intuition, and ability to anticipate guest needs.
- Absolute discretion and confidentiality.
- Strong leadership and coaching abilities.
- Calm, poised, and unflappable demeanour.
- Multilingual skills highly advantageous.
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