SERVICE AND STANDARDS MANAGER

MAUN, BOTSWANA

START DATE: ASAP

Our client is seeking a dynamic Service & Standards Manager to champion excellence across a portfolio of safari camps. In this role, you’ll set and uphold regional standards, ensuring every camp reflects the group’s brand values while celebrating its own unique character through style, service, and guest experience.

You’ll work closely with camp teams to elevate consistency, refine operational touchpoints, and inspire a culture of continuous improvement. This includes leading targeted workshops, coaching teams, and guiding managers to deliver hospitality that feels both impeccably aligned and beautifully individual.

This is an opportunity for a passionate hospitality professional who thrives on shaping standards, nurturing talent, and bringing out the best in diverse, high‑end safari environments.

REQUIREMENTS:

Qualification:

• Diploma in Tourism & Hospitality / equivalent.

Experience:                   

• Minimum of 5 years’ experience in the luxury travel industry, with 2 years having worked in a similar position
• Formal and thorough understanding of hospitality service and standards
• Management experience and skills
• Mentoring/coaching skills and experience will be an added advantage
• Extensive interactions and an innate understanding of international luxury travel clientele and their expectations
• Knowledgeable in conducting audits on Services and Standards
• Experience in brand management

Competencies:          

• Outstanding people skills and ability to communicate.
• An international perspective to understand the needs of guests from all over the world.
• Strong verbal skills, both written and spoken.
• Keen eye for detail and a sense of style.
• High levels of energy and enthusiasm to drive the guest experience.
• A desire to improve the skills of staff and to constantly motivate them.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!