DIRECTOR OF ROOMS

MALDIVES (LIVE-IN, SINGLE ACCOMMODATION)

START DATE: ASAP

Our client is seeking an exceptional Director of Rooms to lead the guest experience at a prestigious, large-scale luxury island resort in the Maldives. This is a standout opportunity for a dynamic hospitality leader ready to shape service excellence in one of the world’s most breathtaking destinations.

REQUIREMENTS:

• Minimum 2 years of experience as a Rooms Division Director or 3 years as Rooms Division Manager or 5–7+ years of progressive experience in hotel operations, including roles in front office operations, and guest service management. 
• Prior experience in a 5-star resort (200+ rooms) is highly preferred. 
• Candidates with a background in remote island resorts, The Maldives or similar destinations are highly desirable.
• Familiarity with lifestyle brand or luxury experience service standards and quality assurance processes (e.g. LQA programs, Travel Life) is preferred.
• Diploma or Bachelor degree in hospitality management or related field. Professional qualification is a must (for WP requirements)
• English & German essential, other languages desirable
• Working Proficiency in Microsoft Word, Excel, and Outlook Strong
• Opera knowledge - Strong leadership and team management skills.
• Clear, professional, and empathetic communication (verbal and written) for interacting effectively with guests and team members.
• Attention to detail and commitment to high standards.
• Ability to deliver exceptional, personalized service at every touchpoint from pre-arrival to post-stay follow-up.
• Ability to manage multiple tasks, prioritize urgent situations, and remain organized in a fast-paced environment without sacrificing service quality.
• Proficiency in Resort operational software.
• The ability to handle complaints, de-escalate difficult situations, and find effective solutions quickly and calmly is crucial.
• Ability to gather and analyze guest feedback (surveys, reviews, direct conversation) to identify trends, pinpoint areas for improvement, and implement data-driven enhancements to the guest experience.
• Inspire and develop a high-performing team
• Ability to handle dynamic schedules and operational challenges effectively.
• Strong Knowledge of health and safety standards and budget management

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