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***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***
Our client, a luxury hotel in Cape Town, is seeking a skilled IT Support Administrator to manage the day‑to‑day technical support function across the property. In this hands‑on role, you’ll ensure all hotel systems run smoothly — from staff workstations to guest connectivity — supporting a seamless, high‑touch luxury experience.
You’ll be the first point of contact for IT issues, resolving problems quickly, maintaining system stability, and ensuring the hotel’s technology environment remains secure, reliable, and guest‑ready at all times.
REQUIREMENTS:
- National Diploma or Degree in Information Technology or Computer Science.
- Microsoft Certified (MCP, MCSA, or equivalent) advantageous.
- Minimum 2–3 years’ IT support experience; hotel or hospitality environment preferred.
- Experience with Opera PMS or equivalent hotel systems advantageous.
- Networking certifications (CompTIA Network+, CCNA) advantageous.
- Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
- Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
- Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
- Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a luxury boutique operation — where every guest interaction carries the full weight of the brand and no request is too small to matter.
Key Competencies:
- Strong technical troubleshooting and problem-solving skills.
- Knowledge of Windows Server, networking protocols, and cybersecurity principles.
- Service-oriented, with a professional and patient approach.
- Ability to communicate technical information to non-technical users.
- Discreet and trustworthy when handling confidential data.
- Available to respond to after-hours IT emergencies when required.
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