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***Only South African Nationals or those with the right to work in South Africa will be considered. No visa support is provided***
We’re looking for a HubSpot Support Specialist to become the go‑to expert for our internal teams across our client’s B2C and B2B luxury travel operations. You’ll blend hands‑on technical support with training and enablement, making HubSpot feel effortless for every user and ensuring teams get maximum value from the platform.
In this role, you’ll troubleshoot issues, build processes that stick, create clear training materials and demo videos, deliver in‑person guidance, and partner with key stakeholders to continuously refine how HubSpot supports the business. If you love solving problems, simplifying complex systems, and empowering people through great tools and great training, you’ll thrive here.
REQUIREMENTS:
Qualification:
- HubSpot Certification (Soles, Marketing, or Service Hub)
Experience:
- 2+ years of CRM or technical support experience
- Strong understanding of HubSpot functionality (workflows, automation, reporting, data management, custom fields)
- Proven experience resolving technical issues in a support role with a ticketing system
- Experience creating training materials and teaching others technical concepts
- Experience with B2B and/or B2C soles and marketing workflows preferred
- Comfortable with video creation tools or willingness to learn quickly
Skills:
- Technical: HubSpot configuration, workflows, automation, reporting, data management, custom fields and properties, CRM administration, level 1 integration troubleshooting
- Communication: Clear written and verbal communication, training delivery, presentation skills, stakeholder management. Excellent communication and presentation skills — ability to explain complex ideas simply.
- Problem-Solving: Strong problem-solving and analytical mindset. Systematic troubleshooting, root cause
- analysis, creative solution-finding.
- Content Creation: Video production, documentation writing, knowledge base development.
- Customer Service: Empathy, patience, responsiveness, issue resolution. Customer-focused attitude with
- genuine desire to help others succeed.
- Analytics: Ability to track and interpret support metrics, identify trends, and make recommendations.
- Collaboration: Cross-functional teamwork, working with key stakeholders across sales, marketing and operations and incorporating feedback incorporation. Comfortable working both independently and as port of a team.
- Attention to detail and ability to maintain accurate documentation.
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