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Our client, a boutique luxury island resort in the Maldives, is seeking a dynamic and experienced Resort Manager to partner with the General Manager in delivering exceptional guest experiences and operational excellence.
In this hands-on leadership role, you’ll oversee daily operations across the resort, ensuring flawless service, high guest satisfaction, and strong team performance. You’ll also play a strategic role in driving profitability and upholding the resort’s distinctive standards of personalized, island-style hospitality.
REQUIREMENTS:
- College degree in Hotel Management & Administration preferred
- Five years of previous experience in hotel management or an equivalent combination of education and experience with comparable job knowledge and skills
- Considerable skill in simple mathematical calculations without error. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Considerable skill in applying, developing and linking a Microsoft Excel, Word and Micros Opera program or software of similar nature.
- Considerable skill in dealing fairly and independently with a great number of nationalities among the employees
- Considerable skill to deal fairly and effectively with the local island community.
- Ability to effectively deal with employees and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Ability to read, analyze and interpret written documents; write notices and articles; make effective and persuasive speeches and presentations to a variety of audiences including international Tour Operators; listen and communicate effectively in English, both verbally and in writing.
- Proactively identify both opportunities and challenges and develop effective action plans to address each situation
- A high degree of numerical competency is required, an ability to see trends in numbers, and to analyze these to draw meaningful conclusions in a timely manner.
- Constantly practices opportunities to increase revenue potential by continually reviewing business practices and pushing ideas upwards
- Ability to communicate orally and in writing with supervisors, colleagues and guests regarding any problems or concerns with guest satisfaction
- Ability to read, analyze and process budget procedures and documents, such as daily reports, Profit and Loss Reports, occupancy forecasting, labour review and other projects
- Ability to work a flexible schedule and to be available on call as required
- Ability to maintain a positive, service orientated attitude towards guests and resort staff
- Knowledge of Health and Safety, HACCP, Fire Procedures and training
- Knowledge of the resorts Disaster Management Plan, including Evacuation Procedures
- Ability to lead, motivate and encourage Department Heads and staff
- Possess relevant Health & Safety certificate, Basic Fire Training / Fire Fighting Certificate & First Aid Certificate
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