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***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***
Our client, a luxury hotel in Cape Town, is seeking an exceptional Executive Assistant Manager (EAM) to serve as the operational right hand to the Managing Director. As second‑in‑command, you will oversee day‑to‑day hotel operations, ensuring the flawless, ultra‑luxury guest experience that defines the property.
You will champion service excellence across all departments, drive operational consistency, and confidently step into full leadership when deputising for the Managing Director. This is a high‑visibility role for a polished hospitality leader who thrives in a fast‑paced, luxury environment.
KEY QUALIFICATIONS & SKILLS:
- Bachelor’s Degree or Diploma in Hospitality Management or a related field.
- Minimum 8–10 years’ progressive hotel management experience, with at least 3 years at EAM or equivalent.
- Prior experience in a five-star or ultra-luxury property is essential.
- Proven track record of leading large, multi-cultural teams.
- Strong financial acumen with experience in budgeting and P&L management.
- Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
- Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
- Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
- Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a luxury boutique operation — where every guest interaction carries the full weight of the brand and no request is too small to matter.
KEY COMPETENCIES & SKILLS
- Exceptional leadership and people management skills.
- Outstanding verbal and written communication abilities.
- High emotional intelligence and guest-centric mindset.
- Strategic thinker with strong operational problem-solving skills.
- Proficiency in hotel management systems (e.g., Opera, Protel).
- Multilingual ability is an advantage.
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