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***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***
Our client is seeking an exceptional Concierge Manager to lead the concierge team at a premier luxury hotel in Cape Town. In this high‑touch, guest‑facing role, you’ll be the master curator of extraordinary experiences—delivering expert local insight, personalised recommendations, and seamless assistance that anticipates every need.
From securing impossible‑to‑get restaurant reservations to crafting bespoke itineraries and exclusive moments, you’ll elevate each stay beyond expectation and set the benchmark for world‑class hospitality.
REQUIREMENTS:
- Diploma or Degree in Hospitality Management or related field.
- Minimum 5 years’ concierge experience, with at least 2 years in a management role.
- Les Clefs d’Or membership or candidacy is highly desirable.
- In-depth knowledge of Cape Town’s luxury dining, entertainment, and travel landscape.
- Valid driver’s licence.
- Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
- Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
- Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
- Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a boutique luxury operation — where every guest interaction carries the full weight of the brand and no request is too small to matter.
Key competencies & skills
- Encyclopaedic knowledge of local and international luxury lifestyle offerings.
- Warm, welcoming, and exceptionally well-mannered.
- Strong organisational and networking abilities.
- Resourceful and solutions-focused.
- Elegant communication style, both verbal and written.
- Multilingual skills are a significant advantage.
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