ONLINE DISTRIBUTION MANAGER

ZANZIBAR (LIVE IN)

START DATE: ASAP

Are you passionate about driving online sales and creating exceptional digital experiences? Our client, a prestigious luxury resort in Zanzibar, is seeking a dynamic and results-oriented Online Distribution Manager to join their team. This role is pivotal in optimizing online sales and enhancing the resort's digital presence.

REQUIREMENTS:

• Proven experience in e-commerce management in the hospitality industry.
• Strong analytical and strategic planning skills.
• Excellent communication and interpersonal abilities.
• Knowledge of SEO, PPC, SEM, and social media marketing.
• Bachelor’s degree in Marketing, Business, or a related field advantageous
• Fluency in English and advanced computer skills

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

HUBSPOT INTEGRATION SPECIALIST

CAPE TOWN / JOHANNESBURG (HYBRID)

START DATE: ASAP

***Only South African Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

We’re looking for a HubSpot Integrations Specialist to build and maintain the technical connections between HubSpot and the wider systems that support our three core brands across B2C and B2B operations. This role focuses on joining up HubSpot with VOIP, WhatsApp, email infrastructure, our back-of-house operational systems, and data enrichment tools.

You’ll start by auditing our client’s current integrations, understanding what exists today, where the gaps and risks are, and how well our systems are talking to each other. From there, you’ll help design and build a solid, well-documented integration foundation, before moving on to further enhancements: improved automations, better data flows, and new connections that help teams across the business work faster and with better information.

This is a hands-on, technically minded role for someone who understands HubSpot’s API and automation tools, is comfortable working with tools like Zapier alongside native or custom integrations and enjoys taking a system that has grown over time and making it more scalable and reliable.

This role will naturally expand to cover a broader integrations roadmap, additional systems, and more advanced automation, while remaining grounded in a strong technical foundation and close partnership with the Head of CRM.

RESPONSIBILITIES:

Integration Audit & Strategy

• Audit our existing HubSpot integrations across VOIP, WhatsApp, email, back-of-house systems and data enrichment tools to understand current state, coverage and gaps
• Map how data currently flows between HubSpot and connected systems, flagging where flows are manual, fragile or undocumented
• Identify risks, inefficiencies and duplicated effort in the current integration landscape
• Develop a prioritized integration roadmap, distinguishing quick wins, foundational fixes and longer-term enhancements
• Recommend the right integration approach for each use case (native HubSpot integrations, Zapier, middleware, or custom API-based solutions) based on reliability, cost and maintainability

Core System Integrations

• Build, maintain and troubleshoot the integration between HubSpot and our VOIP/telephony systems, ensuring call data, logs and recordings flow correctly into the CRM
• Manage and improve the WhatsApp integration, supporting reliable two-way messaging and conversation history within HubSpot
• Design and maintain integrations with our 2–3 internal back-of-house systems, ensuring accurate, timely data exchange to support operational teams
• Implement and manage data enrichment tool integrations to improve contact and company data quality across B2C and B2B pipelines
• Ensure integrations are built with our three core brands in mind, respecting the different data and workflow needs of each

HubSpot API & Automation Development

• Work directly with the HubSpot API to build custom integrations and data syncs beyond out-of-the-box functionality
• Design, build and maintain Zapier/N8N workflows (or equivalent automation tooling) to connect HubSpot with third-party systems
• Build custom-coded workflow actions and webhooks where native tools fall short
• Monitor integration performance and set up error handling and alerting so issues are caught before they impact users
• Keep pace with new HubSpot API capabilities, connectors and platform updates relevant to our integration stack

Data Quality & Governance

• Establish and maintain data mapping, validation and transformation standards across all integrated systems
• Monitor data quality across B2C and B2B pipelines and address root causes of data mismatches between systems
• Support secure and compliant handling of customer data as it moves between systems
• Keep integration documentation up to date as systems change, covering architecture, data flows and troubleshooting steps

Collaboration & Stakeholder Management

• Partner with the Head of CRM to align integration priorities with wider CRM and business strategy
• Work closely with internal teams to understand system requirements and dependencies
• Liaise with external vendors and integration partners where needed
• Translate technical integration concepts clearly for non-technical stakeholders across sales, marketing and operations
• Support the HubSpot Support Specialist team by escalating and resolving complex integration issues beyond level 1 troubleshooting

REQUIREMENTS:

Qualification:

• HubSpot Certification (Sales, Marketing, or Service Hub)

Experience:

• 3+ years of CRM experience with HubSpot or a similar platform (e.g. Salesforce, Zoho, Dynamics), including hands-on use of APIs
• Proven experience building and maintaining integrations using Zapier and/or similar automation tools
• Practical experience integrating CRM platforms with telephony/VOIP systems, messaging platforms (e.g. WhatsApp Business API) and email infrastructure
• Experience integrating a CRM with internal operational or back-of-house systems
• Familiarity with data enrichment tools and their integration into a CRM environment
• Working knowledge of REST APIs, webhooks, authentication and JSON data structures
• Comfortable reading and writing basic scripts or custom code to extend integrations where needed
• Strong understanding of data mapping, transformation and data quality principles
• Strong analytical and systematic troubleshooting skills
• Excellent documentation habits and the ability to explain technical work to non-technical stakeholders

Skills:          

• Technical: HubSpot API, workflow automation, Zapier/iPaaS tooling, webhooks, OAuth, JSON, custom scripting, data mapping and transformation
• Systems Integration: VOIP/telephony, WhatsApp Business API, email infrastructure, internal back-of-house systems, data enrichment platforms
• Problem-Solving: Systematic auditing, root cause analysis, architecture and solution design
• Data Governance: Data quality monitoring, validation, compliant data handling
• Communication: Technical documentation, stakeholder management, translating complexity into simple terms
• Collaboration: Cross-functional teamwork with CRM, IT, and operational teams; vendor management

Interests:                       

• A passion for wildlife and a commitment to sustainability and conservation.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

INDUSTRIAL ZONE MANAGER

JAMAICA

START DATE: ASAP

Our client, a renowned luxury resort in Jamaica, is seeking an experienced Industrial Zone Maintenance Manager to play a critical role in the seamless operation of their world-class property.

This is an exciting opportunity for a technically skilled and proactive leader to oversee the resort's essential infrastructure and utility systems, ensuring the highest standards of efficiency, reliability, and safety. The successful candidate will be responsible for managing and optimizing key operational systems, including power generation, water treatment, wastewater management, HVAC, boilers, pumps, and other industrial plant equipment that support the guest experience behind the scenes.

We seek a hands-on professional with strong engineering and maintenance expertise, exceptional leadership skills, and a commitment to operational excellence. The ideal candidate will thrive in a luxury hospitality environment, balancing preventative maintenance, system performance, sustainability initiatives, and team development to ensure uninterrupted resort operations.

RESPONSIBILITIES:

• Oversee the maintenance and operation of industrial equipment, machinery, and essential utility systems.
• Supervise critical infrastructure, including HVAC systems, chillers, boilers, generators, pumps, and water and wastewater treatment facilities.
• Respond to maintenance requests and emergencies in a timely and efficient manner.
• Supervise, train, and support maintenance technicians within the assigned zone.
• Conduct interviews in coordination with the HR Department.
• Assign daily work orders and monitor completion of tasks.
• Promote a culture of safety, efficiency, and accountability among team members.
• Ensure all maintenance activities comply with safety regulations and company policies.
• Maintain proper documentation of maintenance activities, inspections, and repairs.
• Support emergency response procedures related to facilities or equipment failures.
• Collaborate with Housekeeping, Front Office, and other departments to resolve maintenance issues affecting guest satisfaction.
• Communicate major repair needs or equipment replacement requirements to the Resort Maintenance Manager.
• Coordinate with external contractors when specialized repairs are required.
• Monitor inventory of maintenance tools, supplies, and spare parts.
• Ensure proper use of materials and resources to control costs.
• Assist with budgeting and planning for maintenance projects within the zone.
• Coordinate and carry out visits to all departments to identify if there is any need for improvement.
• Promote, in coordination with Managers and Departmental heads, energy saving programs, in which all employees and the guests themselves participate.
• Conduct briefings with staff members.
• Make order requisitions to the Purchasing Department for needed materials and equipment through 2BEND.
• Ensure that the department is clean and tidy, with the appropriate safety signs.

REQUIREMENTS:

• Technical diploma or certification in Engineering, Facilities Management, Mechanical, Electrical, or related field.
• Minimum of 3-5 years of Maintenance experience in hospitality, facilities management or a related field.
• At least 2 years in a supervisory or managerial role.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

GENERAL MANAGER

ZANZIBAR

START DATE: JANUARY 2027

Our client is seeking an exceptional General Manager to lead the operations of a prestigious luxury resort in Zanzibar. This is an exciting opportunity for a dynamic hospitality professional with a passion for delivering world-class guest experiences, driving operational excellence, and leading high-performing teams.

We are looking for a highly experienced General Manager with a strong background in luxury resort operations and, ideally, a proven track record of successfully opening and launching luxury hospitality properties. The successful candidate will be responsible for overseeing all aspects of the resort's performance, ensuring the highest standards of service, guest satisfaction, financial results, and team engagement.

This role would suit a hands-on, strategic leader who thrives in remote resort environments, understands the nuances of luxury hospitality, and is committed to creating unforgettable guest experiences while building a culture of excellence.

RESPONSIBILITIES:

• Lead the successful pre-opening and ongoing operation of the luxury resort, ensuring a seamless launch and exceptional guest experience from day one.
• Oversee all aspects of resort operations, including accommodation, food and beverage, guest services, maintenance, spa, activities, and administration.
• Develop and implement operational procedures, service standards, and brand-aligned guest experience initiatives that reflect the highest levels of luxury hospitality.
• Recruit, train, mentor, and inspire a high-performing team, fostering a culture of excellence, accountability, and exceptional service delivery.
• Build strong relationships with local stakeholders, authorities, suppliers, and community partners, ensuring compliance with all local regulations and practices.
• Drive commercial performance through effective budgeting, financial management, revenue optimization, cost control, and strategic business planning.
• Monitor and manage key performance indicators, ensuring the achievement of financial, operational, and guest satisfaction targets.
• Lead workforce planning and talent development initiatives, with a particular focus on developing and empowering local employees.
• Ensure the resort maintains the highest standards of quality, safety, sustainability, and guest satisfaction at all times.
• Work closely with ownership and senior leadership to develop and execute strategic plans that enhance profitability, market positioning, and long-term growth.
• Identify and address operational challenges proactively, implementing practical solutions in a dynamic and remote island environment.
• Champion a hands-on leadership style, maintaining a visible presence throughout the resort and actively engaging with guests and team members.
• Leverage experience within East Africa and island destinations to navigate local infrastructure, logistics, cultural nuances, and operational complexities effectively.
• Establish and maintain strong relationships with travel trade partners, DMCs, tour operators, and industry stakeholders to support business growth and destination positioning.

REQUIREMENTS:

• Pre-opening experience – someone who has successfully led resort openings, including recruitment, operational setup and implementation of service standards.
• African market experience – ideally someone who has already worked in Tanzania, Zanzibar or other East African island destinations and understands local regulations, logistics, infrastructure challenges and cultural differences.
• Strong leadership skills – someone capable of building, developing and motivating a predominantly local team.
• Luxury hospitality background – experience in delivering high service standards, ideally within international luxury resorts or independent boutique properties.
• Commercial mindset – a GM who combines operational excellence with financial discipline, revenue management and a strong focus on profitability.
• Hands-on approach and adaptability – someone comfortable working in a remote island environment, where flexibility, independence and problem-solving are essential.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

FOOD & BEVERAGE DIRECTOR

VIETNAM (LIVE-IN, SINGLE ACCOMMODATION)

START DATE: ASAP

We are seeking an accomplished Director of Food & Beverage to lead the culinary and beverage experience at our client’s luxury beachfront resort on Vietnam's coast. You will oversee three distinct restaurants, plus the resort's bars and events, delivering exceptional guest experiences while driving revenue, controlling costs, and building a high-performing, locally rooted team.

This is a hands-on leadership role for someone who combines refined hospitality instincts with strong commercial discipline, and who is passionate about showcasing Vietnamese ingredients, culture, and craftsmanship alongside world-class international standards.

RESPONSIBILITIES:

• Direct the daily operations of the resort's three restaurants, ensuring consistently outstanding food, beverage, and service quality.
• Maintain the resort's luxury brand standards across every guest touchpoint, from breakfast service to fine dining, beach dining, and private experiences.
• Oversee pool and beach service, bars and lounges, banquets, weddings, and special events.
• Conduct regular walk-throughs, tastings, and service audits, and act on guest and team feedback.
• Work with the Executive Chef and Beverage team to develop distinctive concepts, menus, and seasonal offerings for each outlet.
• Prepare and manage the annual F&B budget, forecasts, and monthly financial reporting.
• Drive revenue growth through pricing strategy, menu engineering, upselling, and effective promotion of outlets to resort guests and the local market.
• Control food, beverage, and labour costs; manage inventory, purchasing, and waste to agreed targets.

REQUIREMENTS:

• 5–8 years in food and beverage management, including at least 3 years as Director of F&B or Assistant Director of F&B in a luxury resort or hotel.
• Proven experience managing multiple restaurants and bars in a high-end, multi-outlet environment.
• Degree or diploma in Hospitality Management, Culinary Arts, or a related field.
• Prior experience in Asia, ideally Southeast Asia or Middle East.
• Refined taste, creativity, and a passion for gastronomy
• Strong financial acumen, including budgeting, cost control, and P&L ownership.
• Demonstrated ability to lead, motivate, and develop large, diverse teams.
• Exceptional communication and interpersonal skills, with fluent English (written and spoken).
• Commercial and strategic thinking
• Visible, inspirational leadership
• Cultural sensitivity and adaptability
• Strong attention to detail and a commitment to excellence
• Calm, solutions-focused approach under pressure

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

GENERAL MANAGER

VIETNAM

START DATE: FEB/MAR 2027

Our client is seeking an inspiring and strategically minded General Manager to serve as the primary business leader of their new luxury resort. You will drive all operational and commercial activities to ensure exceptional service delivery, strong financial performance, and a guest experience that elevates the resort’s brand presence in the market.

The ideal candidate is a visionary hospitality leader who can design and implement high‑impact programs that strengthen operational excellence, maximise profitability, enhance guest satisfaction, and foster an engaged, high‑performing team culture.

While maintaining a strategic, long‑range view of the business, the General Manager must also demonstrate meticulous attention to detail and exemplary work ethic—setting the standard for the entire team. You will champion a service culture rooted in excellence, integrity, and the resort’s core values, ensuring every touchpoint reflects the brand’s commitment to world‑class hospitality.

RESPONSIBILITIES:

Strategic Leadership & Business Ownership

• Act as the primary strategic business leader of the resort, driving all resort activities
• Take ownership of pre-opening and post-opening phases of the hotel
• Take a strategic overview while planning ahead to maximise profits
• Drive commercial strategy to exceed business goals
• Build and execute successful programs to meet operational, financial, guest satisfaction, and team engagement objectives

Financial & Commercial Management

• Manage budgets, revenue proposals, and forecasting
• Drive profitability through strong commercial acumen
• Ensure financial objectives are consistently achieved

Service & Brand Standards

• Ensure high service delivery that builds brand recognition
• Set the example for team members by demonstrating exceptional work ethics
• Uphold full commitment to the brand's Vision, Purpose, and Values

People & Culture

• Provide thoughtful leadership to build a strong service culture
• Create a positive work environment where team members can thrive
• Act as a highly interactive, collaborative team player

Stakeholder & Market Relations

• Build and grow relationships with stakeholders
• Apply extensive knowledge of the local market and domestic tourism in Phu Quoc and the surrounding region
• Maintain robust knowledge of local hotel laws, rules, and regulations

Operational Oversight

• Apply excellent knowledge of hotel operations, ideally including Food & Beverage service management
• Bring high-level corporate knowledge in line with company goals
• Apply strong project management and organisational skills to day-to-day operations
• Solve problems efficiently while maintaining a keen eye for detail

REQUIREMENTS:

Academic Qualifications

• Tertiary education at Degree level from a recognised institution majoring in Hotel Management, Hospitality Management or Tourism
• Management or Business Administration or equivalent qualifications.
• Postgraduate qualifications in Management or related fields would be a definite advantage.

Previous Performance

• A minimum of 15 years of working experience at managerial level with luxury international hospitality brands.
• A minimum of 5 years of working experience as General Manager in a luxury branded resort.
• Excellent command of Hospitality and, preferably in Food & Beverage service management.
• Excelling in driving and taking ownership of all aspects, including pre-opening and post-opening of hotels.
• Extensive knowledge of the local market and domestic tourism in Vietnam.
• Maldives experience would be preferred too.
• Proven success in driving commercial strategy to exceed business goals.
• Thoughtful leadership with ability to build strong service culture and positive work environment for Team Members to thrive.
• Possess strong commercial acumen, with experience in increasing profitability.
• Experience in managing budgets, revenue proposals, and forecasting results.
• Exceptional relationship management skills and the ability to build and grow connections with stakeholders.
• Excellent knowledge of hotel operations as well as high level of corporate knowledge with regards to company goals is a definite asset.
• Must possess robust knowledge of local hotel laws, rules and regulations.
• Extremely creative and innovative.
• Strong managerial and administrative abilities; a task master with excellent organisational, technical, analytical and negotiation skills.
• Excellent problem-solving skills.
• Strong project management skills.
• A keen eye for details.
• Self-starter, efficient with time management, technical skills and goal-oriented.
• Highly interactive and a great team player.
• Excellent written and communication skills in english language.
• Candidates who can speak Vietnamese will be preferred.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

PORTFOLIO MANAGER

TANZANIA

START DATE: ASAP

Our client is searching for a Portfolio Manager to play a pivotal role in ensuring that their portfolio of lodges, camps, support offices, and operational assets remains exceptionally maintained, safe, efficient, and aligned with the highest hospitality standards.

This strategic position is responsible for the long-term health and performance of the property portfolio, overseeing asset lifecycle management, capital planning, and reinvestment initiatives. Combining high-level strategic oversight with regular visits to remote lodge locations, the Portfolio Manager works closely with Operations, Lodge Management, Field Operations, Procurement, Finance, Sustainability teams, and external contractors to drive excellence across the portfolio.

The successful candidate will ensure that all properties and assets consistently support outstanding guest experiences, seamless operational performance, and the company’s sustainability objectives. Through proactive maintenance strategies, effective stakeholder collaboration, and well-prioritized capital investment, the Portfolio Manager will help protect and enhance the long-term value of a world-class safari hospitality portfolio.

RESPONSIBILITIES:

Asset Portfolio Management

• Maintain an accurate and up-to-date asset register for all camps, lodges, support offices and operational bases.
• Oversee the condition and performance of buildings, guest tents, staff accommodation, furniture, vehicles, boats, solar systems, water infrastructure, plant, equipment and workshop assets.
• Establish clear asset-condition standards and maintenance priorities across all 12 lodges.
• Conduct regular site visits and asset inspections, working with Camp Managers and Field Operations to identify maintenance needs, operational risks and improvement opportunities.
• Ensure that preventive maintenance plans are in place, monitored and followed across the portfolio.
• Develop replacement and refurbishment plans for key assets before they become operational, guest-experience or safety risks.

Capital Planning and Project Delivery

• Develop and maintain a rolling three- to five-year capital expenditure plan for the Tanzanian portfolio.
• Prioritise capital expenditure based on asset condition, safety, guest experience, operational efficiency, sustainability impact and return on investment.
• Lead the scoping, budgeting, planning and delivery of refurbishments, replacements and smaller capital projects.
• Work closely with the Capital Projects team on larger developments, ensuring operational requirements, maintainability and lifecycle costs are considered from the outset.
• Monitor delivery against approved scope, budget, quality and timelines, escalating risks early where required.
• Track capital spend and provide clear reporting on project status, budget performance and outstanding priorities.

Maintenance, Infrastructure and Technical Systems

• Oversee the lifecycle and performance of critical camp infrastructure, including solar plants, generators, batteries, water systems, pumps, wastewater systems, cold rooms, kitchens, laundry equipment, vehicles, boats and staff facilities.
• Work with camp teams and technical specialists to improve reliability, energy efficiency and resilience, particularly in remote and off-grid locations.
• Support initiatives that reduce generator dependency, improve solar performance, reduce water wastage and lower long-term operating costs.
• Ensure that maintenance systems, technical records and contractor documentation are consistently maintained.
• Identify recurring failures and implement practical solutions that can be standardised across the portfolio.

Operational and Guest Experience Support

• Work closely with Camp Managers to ensure assets consistently meet the company’s standards for guest comfort, safety, aesthetics and functionality.
• Support camp teams in resolving significant maintenance and infrastructure issues in a timely and practical manner.
• Ensure refurbishment and replacement decisions are aligned with the company’s design language, operational needs and brand standards.
• Consider staff accommodation, back-of-house facilities and operational flow as integral to camp performance and team wellbeing.

Financial Management and Reporting

• Prepare monthly and quarterly asset and capital reports for the Head of Operations and management team.
• Provide clear recommendations on urgent risks, capital priorities, lifecycle replacement needs and budget implications.
• Work with Finance to support accurate capital budgeting, expenditure tracking and forecasting.
• Monitor the value delivered from capital investment, including operational savings, reduced breakdowns, energy efficiency and guest-experience improvements.
• Support the development of meaningful asset-management dashboards and reporting tools.

Stakeholder and Team Collaboration

• Build strong working relationships with Camp Managers, Field Operations, Workshop, Procurement, Finance, Sustainability, Design and Projects.
• Manage relationships with contractors, consultants and suppliers, ensuring quality, value for money and timely delivery.
• Support the development of camp maintenance teams through practical coaching, clear standards and effective maintenance planning.
• Promote a proactive, solutions-focused approach to asset care across the portfolio.

Key Success Measures

• Asset registers, maintenance plans and lifecycle replacement plans are accurate and actively used.
• Reduction in unplanned breakdowns, emergency repairs and avoidable downtime.
• Capital projects are delivered safely, to agreed quality, within approved budget and on time.
• Improved reliability and efficiency of solar, water, cold-room and other critical infrastructure.
• Lodge assets consistently meet the company’s guest-experience, design, safety and operational standards.
• Camp teams receive timely, practical support on maintenance and asset-related issues.
• Clear visibility of capital priorities, asset risks and investment requirements for leadership.

REQUIREMENTS:

• At least seven years’ experience in asset management, project management, construction, technical operations or infrastructure management.
• Experience in hospitality, safari camps, lodges, remote operations or similarly complex multi-site environments is strongly preferred.
• Strong practical understanding of construction, maintenance systems, infrastructure and asset lifecycle planning.
• Experience with remote and off-grid systems, including solar power, generators, water systems and wastewater infrastructure.
• Demonstrated experience managing contractors, budgets, capital projects and competing priorities.
• Comfortable working both strategically and hands-on across a geographically dispersed lodge portfolio.
• Strong financial, analytical and reporting skills.
• Excellent communication and stakeholder-management skills.
• Willingness to travel extensively to camps and remote sites across Tanzania.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

SPA MANAGER

FIJI (LIVE-IN, SINGLE ACCOMMODATION)

START DATE: ASAP

We are seeking an experienced and passionate Spa Manager to oversee daily operations of a world-class wellness sanctuary within a prestigious luxury resort in Fiji.

This is an exceptional opportunity for a hospitality professional who thrives on delivering transformative guest experiences, inspiring high-performing teams, and driving commercial success in a luxury environment. You will lead all aspects of spa operations, from guest satisfaction and team development to revenue generation and wellness programming, ensuring every guest enjoys a truly memorable journey of relaxation and rejuvenation.

RESPONSIBILITIES:

• The Spa Manager is responsible for a 3-treatment-room spa, including gym and changing rooms and a team of five therapists.
• Responsible for developing monthly promotional plans and marketing communications plans for in-house guests to drive revenue.
• Ensuring effective Spa Therapist utilisation and spa bed utilisation.
• Responsible for spa treatment standards and training.
• Reports to the resort manager and operations manager.

REQUIREMENTS:

• Business- and marketing-focused individual
• Experience in a similar role with a diversity of Spa, Fitness and Wellness-related positions with good organizational skills
• Experience as a Spa Therapist is advantageous
• Passionate in delivering high-quality service and exceeding customer expectations in a high-volume, fast-paced spa environment
• Creative ability to assist with creation of marketing and customer service initiatives and a keen understanding of market trends
• Excellent communication, interpersonal skills, administrative and computer skills
• Candidate must have a good command of spoken and written English
• Pays attention to detail and have strong customer service skills.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!

DIRECTOR OF SALES

ZANZIBAR

START DATE: ASAP

An exceptional opportunity has arisen for an experienced and commercially driven Director of Sales to join a distinctive luxury resort in the breathtaking Zanzibar archipelago.

This is a strategic leadership role for a sales professional who thrives on building international market presence, developing high-value partnerships, and driving revenue growth within the luxury hospitality sector.

RESPONSIBILITIES:

• Developing and executing a global sales strategy targeting key markets (Europe, Middle East, East Africa, North America)
• Building partnerships with luxury travel agencies, DMCs, TOs, and high-end distribution networks
• Establishing strong relationships with key buyers, influencers, and premium travel communities
• Leading pricing, positioning, segmentation and revenue-generating initiatives
• Driving room and experience sales for a unique, exclusive property with unique selling points
• Representing Cocco Lagoon at trade shows, sales missions and high-level B2B events
• Implementing sales systems, reporting, KPIs and performance targets
• Collaborating closely with marketing, revenue, and operations teams to deliver cohesive commercial results

REQUIREMENTS:

• Solid experience in luxury hotel/resort sales (minimum 5–7 years in Sales leadership; experience with boutique or hard-to-sell destinations is a major advantage)
• Strong network in luxury travel, premium tour operators and preferred partner programs
• Proven track record of building sales pipelines and achieving ambitious revenue targets
• Experience with remote/island or emerging destinations (a plus)
• Excellent negotiation, communication and relationship-building skills
• A dynamic, driven personality with a strategic mindset and hands-on approach
• Fluent English (other languages beneficial)

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!