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Our client, a leading tour operator, is searching for a creative, organised travel enthusiast with a high attention to detail and a good knowledge of Asia Pacific (South East Asia, Vietnam, Thailand, Korea, and India) to join their team.
You are also responsible for creating “Magic Moments”, which is part of what makes our clients trips unique. You are a worldly person who is excellent at building rapport, with good attention to detail and an interest in uplifting travel.
As Concierge, you will play a vital role within the Asia Pacific team ensuring an exemplary experience for clients travelling in Asia Pacific. You will be the main point of contact for clients in the lead up to their trip, helping to solve any problems which may arise pre-trip, answer their questions, and assist by phone and email.
REQUIREMENTS:
- High expectations for customer service and customer care.
- A strong ability to build and nurture relationships with both clients and suppliers.
- Flexible, proactive and solutions-focused attitude.
- Collaborative mindset.
- Excellent numeracy and writing skills.
- High attention to detail.
- Excellent communication and time management skills, able to work across various time zones and with teams across the world.
- Able to work across various time zones and with teams across the world.
- Highly organised and able to multitask and prioritise work effectively.
- Fantastic English language skills, both written and by phone.
- Experience in either the travel, events, or customer service industry is preferred.
- Good knowledge of the Asia Pacific region is preferred.
Personal attributes:
- Ability to actively listen and confidently communicate, demonstrating empathy and self-awareness.
- A curious and open-minded attitude in the face of challenges. A person who views problems as opportunities to learn.
- A clear, actionable insight and ability to come up with quick and effective solutions and implement them confidently.
- Openness to learn and adapt as things change; confidence to recommend ways we can improve.
- Flexibility to take on a variety of tasks and willingness to roll sleeves up and support colleagues.
- A ‘big picture’ mindset – appreciative of your position within the organisation of different teams collectively working together towards the same goal.
- Collaborative team player who is confident working in a self-directed environment. This role is remote and you will work with people all over the world.
- A love of learning about local cultures and an enthusiasm for all things travel.
- Someone who shares the company’s passion for conservation and travel with a positive impact.
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