GENERAL MANAGER - HOSPITALITY

BOTSWANA

START DATE: ASAP

Our client, a leading safari lodge and camp group in Botswana, is seeking an exceptional GM Hospitality to champion service excellence across its portfolio.

Reporting to the Operations Manager, this role provides strategic leadership and hands‑on guidance to high‑performance hospitality teams, ensuring consistently outstanding guest experiences across all owned and partner properties.

As a key member of the Operations Management Team, the GM Hospitality collaborates closely with Lodge General Managers to plan, develop, and implement hospitality strategies that elevate quality, strengthen operational efficiency, and uphold the group’s signature standards across every lodge and camp.

REQUIREMENTS:

Qualifications

• Degree in Tourism/Hospitality/business or relevant field with a post graduate qualification diploma in business administration.
• CPD in Leadership/Governance/Finance/Management.
• Solid experience in the high-end, luxury safari hospitality market. Minimum of ten (10) years in the eco-tourism industry, of which at least five (5) is at a senior management level.
• Experience and in-depth knowledge of dealing with travel trade partners, as well as comfort with interacting with guests from around the world.

Competencies

• Strategic and analytical thinking and numerical skills.

• Leadership and people management skills.
• Verbal and written communication skills.

• Influential; ability to motivate and direct teams for excellence.

• High integrity.
• Ability to manage diversity in terms of gender, sociocultural diversity.
• Analytical and numerical skills: understanding of business numbers and financial models.
• Results orientated.

• Passion for the wilderness/conservation, people (staff and community partners) and liaison with partners (shareholders, community partners and government).

• Proficiency in Microsoft Office Suite or related software
• Project management
• Organizational skills and attention to detail
• Decision-making and problem-solving skills
• Emotional intelligence.

• Engaging, visionary and inspiring leadership qualities, collaborative, innovative and creative, passionate and energetic, self-motivated. Provide input in the development of the governance framework

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!