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***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***
Our client, a luxury hotel in Cape Town, is on the lookout for a dynamic Reservations & Revenue Manager to take charge of the property’s commercial engine. You’ll drive revenue growth through sharp pricing strategies, smart inventory control, and high‑performing distribution channels that keep the hotel front‑of‑mind and fully booked.
Leading the reservations team, you’ll partner closely with Sales, Marketing, and Operations to maximise occupancy, elevate ADR, and deliver a seamless, guest‑focused booking experience. This role is perfect for a commercially savvy hospitality professional who thrives on data, strategy, and results — and knows how to turn demand into revenue.
REQUIREMENTS:
- Bachelor’s Degree in Hospitality, Tourism, Business, or related field.
- Minimum 5 years’ hotel reservations experience, with at least 2 years in revenue management.
- Experience in a five-star or luxury hotel environment preferred.
- Proficiency in revenue management systems (STR, Lighthouse, Ideas, Duetto, Revinate) and OTA extranets.
- Advanced knowledge of Protel, Opera or equivalent PMS.
- Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
- Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
- Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
- Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a boutique operation — where every guest interaction carries the full weight of the brand and no request is too small to matter.
Key Competencies
- Strong analytical and numerical reasoning skills.
- Commercial acumen with a revenue-driven mindset.
- Excellent communication and negotiation abilities.
- Detail-oriented with strong organisational skills.
- Proficiency in Microsoft Excel and data analysis tools.
- Ability to multitask and manage competing priorities
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