COMMUNITY COORDINATOR

CAPE TOWN, RSA

START DATE: ASAP

***Only SA Nationals or those with the right to work in South Africa will be considered. No visa support is provided***

We’re searching for a dynamic Community Coordinator to champion guest engagement and elevate our client’s digital presence across reviews, social platforms, and online communities. In this hands‑on role, you’ll be the voice behind the brand — responding thoughtfully to guest feedback, joining conversations that matter, and nurturing a vibrant, loyal community. Your work will directly shape how guests feel: heard, valued, and connected to the experiences that define this luxury safari company.

You’ll monitor sentiment, spark meaningful interactions, and share valuable insights with internal teams to continuously refine the guest journey. From protecting brand reputation to amplifying visibility, you’ll play a key role in ensuring every touchpoint reflects the company’s warmth, authenticity, and commitment to excellence. This is an opportunity to not just listen to guest feedback, but to actively influence and guide conversations across the broader digital landscape — strengthening engagement, deepening relationships, and helping the brand shine.

REQUIREMENTS:

Experience & Qualifications

• 1-3 years of experience in customer-facing, hospitality, or digital role.
• Experience writing or responding on behalf of a brand with attention to detail.
• Ideally a background in Sales, Marketing, Communications, or Customer Experience.
• 1-3 years written communication experience.
• Experience in analytics, CRM, or data reporting tools an advantage.
• Strong understanding of digital and social platforms (All social channels + platforms such as GuestRevu, TripAdvisor, Google Reviews etc.)

Skills and Attributes

• Good Judgement: Able to connect guest and community feedback to wider business goals and brand strategy.
• Social Media Platforms: Comfortable with social media platforms, algorithms and engagement mechanics.
• Strong writing skills: Clear, thoughtful communicator who can adapt tone depending on the situation and platform.
• Strong Communication: Confident representing the brand publicly in real-time conversations.
• Data + Analysis: Comfortable interpreting data to generate actionable insights.
• Customer-centric: Empathetic and attentive to guest needs, with the ability to handle both positive and negative feedback in a calm, and helpful way. A proactive mindset, not just reactive.
• Collaborative: Works well with others and is happy to work across different teams.
• Calm Under Pressure: Able to stay composed when dealing with complaints or more sensitive situations.
• Organised and proactive: Able to manage multiple feedback channels at once.

Together with Greenpop we have joined the TREEvolution!  

We pledge to plant two trees for every successful placement, one on behalf of YOU and one on behalf of our client!